Customer Ratings & Reviews

Hello spad3,

Thank you for choosing Sony!

It makes us really happy to hear that the WH1000XM6 headphones have impressed you with their top-tier quality, customizable features, and seamless two-device connection. Your kind words about your experience mean so much to us and inspire us to keep delivering products you can enjoy every day.

Best regards,
-Fred

Hi NiFD,

We are thrilled to hear these are the best headphones you've ever owned! As a music producer, your appreciation for the sound quality and features means a lot to us, and we are glad you see them as a worthwhile investment for your craft.

Thanks for choosing Sony.

Best regards,

Eliab

Hi NMoon,

We are immensely pleased to hear that you are enjoying the excellent sound quality and the refined physical build of the new WH-1000XM6!

Regarding the app performance you mentioned, we want to ensure your interface experience is as smooth as your listening. To resolve the lag you're seeing, we recommend clearing the cache within your phone's app settings. If that doesn't do the trick, a fresh start by uninstalling and then reinstalling the Sony | Headphones Connect app often resolves these types of software hiccups. This should help the app's responsiveness match the premium performance of the headphones themselves.

Thank you for making Sony part of your daily listening.

Best regards,
Dominick

Hello JuanR,

Thank you for choosing Sony!

We’re elated to hear that the WH1000XM6 headphones deliver exceptional sound quality and comfort. Thank you for the strong recommendation!

Best regards,
-Fred

Hi XuL1,

That's fantastic! We are thrilled to hear that you find the WH-1000XM6 to be really good, with amazing sound and a comfortable feel. We specifically engineered the XM6 with a refined, soft-fit design and our newly developed driver unit to provide exactly that combination: superior audio clarity and a comfortable fit that you can wear for hours, making it perfect for travel and all-day use. Your positive feedback is exactly what we strive for with our flagship headphones.

Thanks for choosing Sony.

Best regards, Eliab

Hi Bspill,

It’s a true pleasure to hear that the WH-1000XM6 is hitting a perfect 10/10 for you! We designed these to be versatile enough to transition from the intensity of the gym to everyday style without missing a beat. It is fantastic to know you are diving into the Sony | Headphones Connect app to utilize those extensive customization features and tailor the sound quality to your exact preferences.

Thank you for making Sony your top choice for both performance and style!

Regards,
Dominick

Hi JoseC,

We are delighted that you find the WH-1000XM6 headphones so comfortable and that the superb noise canceling makes them perfect for both focus and travel! Achieving that blend of world-class ANC and comfort is what we strive for.

Thanks for choosing Sony.

Best regards, Eliab

Hi PaulG,

Thank you for sharing your feedback and for choosing the WH-1000XM6 as a Christmas gift. We are glad to hear your daughter enjoyed the sound quality, customization options, and the seamless connection with her devices.

We appreciate the specific details regarding the fit and the "twisting" she experienced due to the folding mechanism. Comfort and stability are top priorities for us, and feedback like this is incredibly valuable as we look toward future designs.

Thank you for giving Sony a try!

Regards,
Dominick

Hi Frankk,

We genuinely appreciate you sharing such comprehensive feedback!

It's fantastic to hear that the WH1000XM6 headphones are delivering clear improvements in sound quality, noise cancelling, comfort, and Bluetooth range compared to your XM4s–Thanks for recognizing these key upgrades! We're also glad to hear both models have provided sufficient battery life for your needs.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi SaSa!
We are thrilled to hear you think the WH-1000XM6 headphones are some of the best out there!

They’re built for lasting comfort, so you can wear them for hours without any bother and the noise cancelling helps block out distractions whether you’re working or just relaxing. The long battery life means you don’t have to worry about charging them all the time, just grab them and go.

Thank you for choosing Sony!
Best regards,
Estefany

Thank you for the fantastic review, ChedozieI! We are so glad you took your friend's recommendation and gave the WH-1000XM6 a try. It’s wonderful to hear that the noise canceling and 48-hour battery life are meeting your needs as an artist and traveler. We truly appreciate the strong recommendation—enjoy the quiet and thank you for choosing Sony! Best regards, Gus, Sony Social Media Team

Hi MatthewB,

Thank you for your candid 4-star review of the Sony WH-1000XM6 headphones! We truly value your detailed feedback, which helps us continuously improve our products.

It's fantastic to hear that you experienced the clear, distinctive sound quality and excellent noise cancellation that the WH-1000XM6 are renowned for. We're especially pleased that our noise-canceling technology allowed you to enjoy your music at a lower, safer volume, even in a noisy gym environment.

We also appreciate your honest thoughts on the smart features. We understand that features like Speak-to-Chat and wearing detection, while designed for convenience, can sometimes react unexpectedly in certain environments. We understand your decision to return the headphones, and your feedback on the smart features is very valuable as we continue to refine our technology.

Thanks for considering Sony products, have a great day!
DiegoV

Hello CabelV,

We're so glad to hear that your Sony headphones have impressed you with amazing sound quality and exceptional comfort. Thank you for your outstanding 5-star rating! We truly appreciate your feedback about the touch controls—your input is important to us as we consistently look for ways to enhance our products. The WH1000X6’s immersive audio and ergonomic design are crafted to elevate every listening experience.

Thank you for choosing Sony—hope your day is an amazing one!
DiegoV.

Hello EshK,

Thank you for choosing Sony!

We're elated to hear that you appreciate the WH1000XM6 headphones for their noise-cancelling capabilities and lightweight design. Your recognition of these key features means a lot to us, as we continually strive to deliver both comfort and exceptional sound quality. Thank you for sharing your positive experience—it truly motivates us to keep enhancing our products for valued customers like you.

Best regards,
-Fred

Hello LuisC,

Thank you for your excellent review of the WH-1000XM6 headphones!

We're absolutely thrilled to hear that you find them "Worth the price" and that they're meeting your needs as an everyday headphone for hours of use. It's fantastic to know that the battery life and comfort are providing you with a worry-free listening experience.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hello Arman,

Thank you for choosing Sony!

It makes us really happy to hear that you’re enjoying the amazing sound and effective noise cancelling, especially during flights. Knowing that the included wire and jack make it easy to connect with in-flight entertainment systems is wonderful feedback. Thank you for sharing your experience—we hope your headphones continue to make your travels and listening moments even better.

Best regards,
-Fred

Thank you for sharing your fantastic feedback, Sammi!

We are absolutely thrilled to hear that the WH-1000XM6 headphones have improved upon the previous generation in the ways that matter most to you, especially addressing the comfort and seal.

It’s incredibly rewarding to know that you are finding the redesigned hinge system strong and that the improved acoustic seal maintains your quiet listening experience, even when moving your head. We worked hard on these refinements, and your detailed comparison is a great validation of those efforts.

We also appreciate your insightful comments on the sound quality. Hearing that you perceive a clear separation across the lows, mids, and highs confirms the detailed, balanced audio we strove to achieve. While the bass signature might be different from the XM4s, we're glad the overall audio performance still impresses.

Thank you again for choosing Sony's flagship headphones and for providing this excellent, comparative review!

Best regards, Gus, Sony Social Media Team

Hi DigvijayG,

We're absolutely thrilled to hear you're experiencing the enhanced ANC and sound quality firsthand with your new WH-1000XM6 headphones! It's wonderful to know you find them very comfortable for extended wear and are impressed with the battery life. Thank you for sharing your positive feedback and for choosing Sony!
-Eliab

Hi Hoss,

That's excellent feedback! We are thrilled to hear the WH-1000XM6 headphones are performing perfectly for you, especially with the noise canceling feature working great while mowing, and that you find them very comfortable. Thanks for choosing Sony.

Best regards, Eliab