Customer Ratings & Reviews

Hi GavinK,

Thank you so much for the 5-star review and for highlighting the great fit, sound, and amazing features of your WH-1000XM6 headphones. It's incredibly rewarding to know that the comfort and performance are hitting the mark.

We also appreciate your positive comment regarding the Sony Headphones Connect app—our team worked hard to make it powerful yet truly intuitive, so your feedback on its ease of use is fantastic!

Thanks for choosing Sony!

Best regards,
Dominick

Hi Oregon!
Thanks so much for sharing your thoughts on the WH-1000XM6 headphones!
We are really happy to hear that you've been experiencing such excellent sound quality and are impressed by the insanely good battery life.

The WH-1000XM6 features our enhanced Noise-Canceling technology to block out distractions and Multipoint Connection so you can easily switch between two devices.

Thank you for selecting Sony!
Best regards,
Estefany

Thank you so much for sharing your wonderful feedback on the WH-1000XM6, Quoc. It’s rewarding to hear that you are enjoying the outstanding sound quality, comfort, and versatility of your headphones. We designed the WH-1000XM series to deliver an exceptional listening experience for any situation. Your satisfaction means a lot to us, and we hope you continue to enjoy your headphones for music, calls, and more. Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi King,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing battery life, Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hello Altagracia,

Thank you for choosing Sony!

We’re honored to hear that the WH-1000XM6 headphones have become your favorite. Your appreciation of the sound quality and customizable features means a lot to us. We also acknowledge your feedback about the microphone during calls and will continue working on improving every aspect of our products to enhance your experience.

Best regards,
-Fred

Thank you for sharing your experience and positive feedback on the WH-1000XM6, Mark. We’re glad to hear you’re noticing significant improvements over previous models and making the most of the dual device connectivity throughout your workday.

With the WH-1000XM6, Sony aimed to address a number of user-requested enhancements. Community and early user impressions highlight several notable upgrades:

- Advanced noise cancellation, powered by a next-generation processor reportedly “7x faster,” delivers even more effective blocking of distractions and real-time sound adaptation compared to the already strong performance in the XM5 and XM4.
- Improved comfort and durability with a wider, reinforced headband, as well as a more compact and sturdy travel case, responding directly to feedback about the XM5’s case size and headband flexibility.
- Enhanced call quality with the addition of a twelfth microphone, which is especially valuable for frequent business calls.
- Multipoint (dual device) connectivity has been refined, making it even easier to switch between work laptops and phones—ideal for users who rely on these features to stay productive and connected.

Your feedback confirms that these updates bring daily value and justify the upgrade for XM4 and XM5 users seeking the latest improvements in comfort, sound, and usability.

Thank you again for your detailed review—it’s direct experiences like yours that help inform ongoing development and ensure Sony headphones continue to set the standard for audio performance and convenience.
Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Noahlander,

We are thrilled to hear that the WH-1000XM6 is delivering the top-class sound and noise cancellation you were looking for! It’s great to know that the multipoint connection is working seamlessly across your PC, MacBook, and iPhone, and that you're making full use of the EQ customization in the Sony Sound Connect app. We hope you continue to enjoy that premium clarity and versatility in your daily routine. Thanks for choosing Sony.

Best regards, Eliab

Hi StephenJ,

We are thrilled you've found the outstanding comfort, sound quality, and overall value of the WH-1000XM6 to be so exceptional. We especially appreciate you choosing the immersive over-ear experience! Thank you for the 5-star review and for choosing Sony.

Regards,
Dominick

Hi JAKE,

It brings us great satisfaction to hear that you’re enjoying your new WH-1000XM6 headphones.

Moving away from a familiar ecosystem can be a big step, so we are especially glad that the exceptional sound quality and industry-leading noise cancellation have made such a positive impression. We also put a lot of focus on engineering a lightweight design for long-term comfort, and it’s wonderful to know they are among the lightest you’ve ever worn.

Thank you for being a part of the Sony family!

Regards,
Dominick

Thank you for sharing your positive experience with the WH-1000XM6, especially around the noise cancellation, EQ options, background noise setting, and multi-device connectivity, IDidThisForFun. We're glad these features are helping you stay focused and enjoy your music.

Regarding your feedback about the app not always connecting right away for controls, we understand how this can be an inconvenience. To improve app connectivity, please make sure you have the latest version of the Sony | Sound Connect app. After updating, try initializing your headphones through the app and, if you're using an iPhone, remove and re-pair the device after initialization. These steps can help resolve common connection issues and restore full app functionality.

If you need further assistance, please consult our support resources for detailed troubleshooting or reach out for direct support. Your feedback is valuable and helps us continue to improve our products and services.

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi, ChristopherS,

Thanks for the review and the 5-stars rating! Thanks for the recommendation towards the pads on the headphones, as it is something we can definitely take in consideration for future references.We hope you can continue to enjoy the amazing sound quality and top-technology noise cancellation!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hello Alex,

Thank you for choosing Sony!

We're honored to hear that you're enjoying your WH-1000XM6 headphones! Comfort and great sound quality are what we strive for, and it’s fantastic to know these features stand out for you. The multi-point Bluetooth connection feature is indeed a fantastic convenience, allowing you to seamlessly switch between multiple devices. Thank you for sharing your positive experience!

Best regards,
-Fred

HI Reese,

This is an excellent summary of the WH-1000XM6's key benefits for travelers! We're delighted to hear that the superior Noise Canceling blocks all distractions for your movies, and that the Quick Attention Mode (when you tap the earcup) provides such clear, amplified voice awareness when you need it. They truly are designed to make your plane and train journeys wonderful.

Thanks for choosing Sony.

Best regards, Eliab

Hi ChrisP,

We are thrilled to hear you find the WH-1000XM6 headphones great and very comfortable! If you're looking for a boost in volume, please check the Sony Headphones Connect app to ensure the volume limiter is off. Additionally, confirm that the volume setting on your source device (phone, tablet, etc.) is maximized, as some apps or operating systems have their own volume caps. Thanks for choosing Sony.

Best regards, Eliab

Hi KathyR,


We are delighted to receive your feedback on the WH-1000XM6 Noise Canceling Headphones! Knowing that you find them comfortable, that the noise canceling is working well to block out outside noise, and that the music is clear truly highlights the best features of our flagship model. Enjoy the pure, uninterrupted sound!

Best regards,
Eliab

Thank you so much for sharing your experience with the WH-1000XM6, AKnownBlogger! We are honored to hear that you're enjoying the lighter design and the amazing sound quality. Our team worked hard to enhance the key features based on feedback from previous generations, and it's great to know these improvements made a difference for you. We truly appreciate your support and for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hello RichardS, thank you for sharing your feedback on the WH1000XM6 headphones! We're pleased to learn that you noticed a significant upgrade from the previous XM4 and XM5 models –better sound quality, enhanced noise cancellation technology, and extended battery life. We also appreciate your candid thoughts on the overall design; we understand that the materials and colors may not have met your expectations. Rest assured, we will relay your feedback to the team for their consideration. Thanks for choosing Sony this time! Sincerely, -Jenn.

Hi ChloeP,

We're so glad to hear you're loving the sound quality and noise cancellation on the WH-1000XM6 headphones. It's awesome to hear that the audio quality makes you feel like you're right there in the studio with the artist—That's exactly the kind of immersive experience we strive for!

Thanks so much for sharing your detailed feedback and for the high recommendation!

We appreciate you choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi KobyW,

We are thrilled to hear that you are enjoying the sound quality of your new WH-1000XM6 headphones! It is great to know that you are finding them to be a top-tier listening experience and would recommend them to others.

Thanks for choosing Sony.

Best regards,
Eliab

Hello SandeepB,

Thank you for choosing Sony!

It's truly a pleasure to hear that you’re enjoying the upgrade from the previous model! We’re so glad you like the new WH1000XM6 folding design and the enhanced sound equalizers. Your feedback means a lot to us, and we can’t wait for you to experience even more of what our products have to offer.

Best regards,
-Fred