Customer Ratings & Reviews

Hi EdwinV!
Thank you for your wonderful feedback! We are really happy to hear how well the WH-1000XM6 headphones are working for you in so many different situations.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Duff,

It brings us great joy to hear that the WH-1000XM6 has earned its place as the best pair of headphones you have ever owned! We have engineered this flagship model with our most advanced Auto NC Optimizer and the specialized QN3 Processor to deliver industry-leading noise cancellation that adapts to your environment in real-time. It is wonderful to know that you are enjoying the crisp high-resolution audio and the exceptional call clarity provided by our precise voice pickup technology and multiple beamforming microphones.

Thank you for trusting Sony!

Regards,
Dominick

Hello Awesome6847,

Thank you for choosing Sony!

We're honored to hear that you appreciate the impressive noise canceling capabilities of the WH1000XM6. It's wonderful to know that the overall experience of these headphones stands out to you, especially during flights where they've helped create a peaceful environment. Your recommendation means a lot, and we're glad the combination of features continues to deliver exceptional value. Thank you for sharing your experience!

Best regards,
-Fred

Hi Letmesee,

Thanks so much for being a loyal user of the 1000X series and for sharing your detailed feedback on the new WH1000XM6 headphones! It’s great to hear from someone with firsthand experience across multiple generations of the product.

We're glad that the improvements in swift pairing and the continued focus on a portable, foldable design are making a difference for you.

We appreciate your feedback on the touch control sensitivity! While it is designed to make the controls highly responsive, it can occasionally lead to these accidental activations. One thing you can try is adjusting the touch panel sensitivity in the Sony | Sound Connect app. You can also temporarily disable the touch controls entirely within the app if you're in a particularly windy environment or on a bicycle ride, for example.

Thanks again for the great review and for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hello Bosnianstar,

Thank you for choosing Sony!

We’re elated to hear that the WH1000XM6 headphones offer great sound, bass, and noise cancellation. We apologize for the discomfort caused by the ear cup design and appreciate you sharing your solution with thicker replacement cups. Your feedback is important to us as we strive to enhance both performance and comfort in our products.

Best regards,
-Fred

Hello ChadB,

Thank you for your fantastic review! We're so pleased to hear that you consider the WH-1000XM6 to be the best noise cancelling headphones you've had and that the battery life is lasting a long time for you.

We are particularly proud of the HD Noise Canceling Processor QN3, which is at the heart of the industry-leading noise cancellation you're experiencing. This processor is more powerful than previous generations and works with an advanced microphone system to block out distractions in real-time, allowing for a truly immersive listening experience.

Thanks for choosing Sony, and have a marvelous day!
DiegoV

Hi Cmayweather,

It is great to hear that you feel the Sony WH-1000XM6 continues our reign at the top of the noise-canceling market! We are incredibly proud of the iterative improvements and the enhanced noise cancellation we delivered with the XM6, specifically to meet the needs of frequent travelers and users focused on productivity. Thank you for recognizing it as the best all-around headphone available!

We appreciate you trusting Sony.

Regards,
Dominick

Hi DanielH,

We are thrilled to hear you’re enjoying the powerful bass and custom EQ features of your new WH-1000XM6 headphones! It is great to know they are performing well during your lifting sessions. We appreciate your feedback regarding their use for running and will certainly share this with our product team as we continue to refine the fit and stability for all types of athletes.

Thanks for choosing Sony.

Best regards,
Eliab

Hi MatthewS! Thank you so much for taking the time to share your experience with the WH-1000XM6 headphones. We are truly glad to hear that you find the connectivity seamless and the volume control user-friendly. It’s also fantastic to know that the noise-cancelling feature is exceeding your expectations.

These headphones are designed to offer exceptional sound quality and comfort, making them perfect for any listening experience.

Thank you for choosing Sony!
Best regards,
Estefany

Thank you so much for sharing your experience and for your wonderful feedback, KariH! We’re thrilled to hear that you love using your WH-1000XM6 headphones constantly, and that both the sound quality and battery life have impressed you.

Delivering exceptional audio and long-lasting performance is a top priority for us, so it’s fantastic to know your headphones are exceeding your expectations and enhancing your listening experience. Should you ever want to explore even more features or personalize your sound further, the Sony Headphones Connect app offers simple setup and additional controls, as many users have found helpful with other models in the WH-1000X series.

Thanks again for being part of the Sony community and for making the WH-1000XM6 a part of your daily routine!

Best regards,
Gus
Sony Social Media Team

Hi JonathanH,

We're absolutely thrilled to see your 10/10 recommendation! It's wonderful to know you're enjoying the comfort, incredible noise canceling, and clear, beautiful sound of your headphones. Thanks for sharing your experience!

Thanks for choosing Sony, have an amazing day!
DiegoV

Hi TerriyonneG,

We are very glad to hear that you have been enjoying the sound quality and industry-leading noise cancellation of your WH-1000XM6 over the past year! We are sorry to hear about the knocking noise you've experienced in the left speaker, as we take great pride in our build quality. We are pleased to know you are already working on getting that addressed; if you need any further assistance or guidance through our official support channels to ensure your headphones are back to peak performance, please don't hesitate to reach out.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for choosing Sony.

Regards,
Dominick

Hi CarisaB, thank you so much for the amazing feedback! We're immensely pleased to hear you're loving the Sony - WH1000XM6. From the sound quality to the comfort and smart features, it's great to know they're hitting the mark. We truly appreciate you choosing Sony and hope they continue to impress every time you press play! Regards, -Dominick

Hello Hhamanot,

Thank you for such an honest and powerful review of the WH-1000XM6 headphones!

We're incredibly grateful you decided to give Sony one more try after your experience with the XM5s. Hearing that the XM6s are "bar none the best cans you've owned"—even after owning and comparing them to premium competitors—truly means a lot to us.

It's fantastic to know that the XM6 finally achieved everything you were looking for in over-ear headphones. We're thrilled to have earned back your trust and delivered an exceptional listening experience!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi DerickB!
Thanks so much for sharing your feedback with us.
We are thrilled to hear that these are the best noise canceling headphones you’ve ever owned and that you're loving that clear sound and punchy bass!

The WH-1000XM6 is designed to give you a top tier listening experience. It features our most advanced noise canceling processors yet, combined with high quality drivers that bring out every detail in your music. Plus, with a long lasting battery and a super comfortable fit, they are perfect for all day use.

Thanks for choosing Sony!
Best regards,
Estefany

Hi. Miguel,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their modern and comfortable design, amazing Sound quality and fantastic Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

Thanks for choosing Sony, have an amazing day!
-DiegoV