Customer Ratings & Reviews

Hi Burton!
Thanks for sharing your feedback! It brings us great satisfaction to hear that your WH-1000XM6 headphones are helping you stay focused while you work.

These headphones use multiple microphones to listen to the world around you and cancel out loud background noise instantly. They also have soft cushions that stay comfortable for long shifts and a battery that lasts for days, so you can keep the music going without interruption.

We really appreciate you choosing Sony!
Best regards,
Estefany

Hi MarceloC,

Thank you for choosing Sony!

It brings us great joy to hear that you're experiencing excellent sound and good quality noise canceling with your WH-1000XM6 headphones! We appreciate your patience as you learned the controls and are glad they became easy to use after a few uses.

Best regards,
-Fred

Hi MorganW!
Thank you for your feedback! It is fantastic to know that you are pleased with your upgrade to the WH-1000XM6 headphones. We are delighted to hear that the sound quality has exceeded your expectations right from the start.
With features like industry-leading noise cancellation and an impressive battery life, these headphones are designed to elevate your listening experience even further.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Kendra!
Thanks for the feedback! It brings us great satisfaction to hear that you made the switch to the WH-1000XM6 and are happy with your new choice.

These headphones use smart technology to block out background noise so you can focus on your music. They are designed to be lightweight and comfortable for long trips, and the touch controls make it easy to change songs with just a quick tap.

It’s a pleasure having you as a Sony customer!
Best regards,
Estefany

Hi OluwaseyiS,

That is excellent feedback! We are thrilled to hear you consider the WH-1000XM6 Headphones excellent and appreciate the improved design and durability of the new hinges. Thanks for choosing Sony.

Best regards, Eliab

Hi Bloooooooberri!
Thanks so much for the review! We are excited to hear that you are seriously impressed with the innovation and amazing sound of your WH-1000XM6.

These headphones feature our latest HD Noise Canceling Processor, which creates a quiet space even in the loudest environments. They also include Precise Voice Pickup technology for crystal clear calls and 360 Reality Audio to make your music feel like a live concert experience.

We really appreciate you choosing Sony!
Best regards,
Estefany

Hi Shay,

We’re glad to hear you’re finding the WH-1000XM6 to be a stable and secure fit! To address the volume levels, we recommend checking the "Sound" tab in the Sony | Sound Connect app to ensure the "Volume Liaison" or safety limiters aren't capping your output, and you can also use the equalizer to boost specific frequencies to your liking. Regarding the "gaps" in the ear cups and sweat exposure, please note that these headphones are not officially IP-rated for water or sweat resistance; we recommend wiping them down after use and ensuring a snug headband adjustment to maintain the best acoustic seal for the noise canceling to function optimally.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the positive feedback, KevinH!

We are delighted to hear that you find the WH-1000XM6 headphones Very great! It is wonderful that you love the noise cancelling and the control you have over your listening experience with the sound equalizer.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi JameelK,

We are thrilled to hear you’re enjoying the sound quality and noise cancellation of your new WH-1000XM6! It’s great to know that the improvements made to our flagship series, including the new QN3 processor and expanded microphone array, are providing the top-notch experience you expected. The Midnight Blue is a personal favorite for its sleek look, and we’re glad it’s hitting the mark for you. Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic recommendation, ZACHP!

We’re so glad to hear you’re having an amazing sound experience with the WH-1000XM6. It’s great to know they’ve hit the mark for you!

Thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hi MosesL!
It is fantastic to know that you feel the WH-1000XM6 headphones are so high-end. We're really glad you feel confident moving around with them on, and that the Noise Cancelling is doing such a great job of letting you disappear into your audio.

Thanks so much for choosing Sony!
Best regards,
Estefany

Hi MalakaC,
Thank you for sharing your experience with us! We are excited to hear that your upgrade to the WH-1000XM6 has been worth it so far. It’s wonderful to know your previous pair served you well for so many years.

Thank you for being a loyal Sony fan!
Best regards and a Happy New Year to you,
Estefany

Hello DisplayName,

Thank you for choosing Sony!

We’re thrilled to hear that you’re enjoying your new WH-1000XM6 headphones and that the noise cancelling and audio quality have exceeded your expectations. It’s great to know the wait was worth it, and we’re glad you’re part of the Sony family.

Best regards,
-Fred

Hi RandyB, thanks for the 5-star review! We're so glad to hear you're loving your Sony WH-1000XM6 headphones! It's fantastic to know they've become your go-to for everything from long flights to finding a little peace and quiet at home. We designed them to deliver top-notch noise cancellation and amazing sound quality, so your feedback is music to our ears. Thanks for choosing Sony! Best regards, -Dominick

Hi KatelynnM,

We are beyond pleased to hear that you love the noise cancellation feature and are enjoying the overall high sound quality of your Sony WH-1000XM6 headphones. We strive to deliver industry-leading audio and quiet, and your feedback is greatly valued!

Thank you for choosing Sony. Enjoy your music and quiet moments!

Regards,
Dominick

Hi NoelC,

We could not be more pleased to hear your fantastic five-star feedback!

We appreciate you calling the WH-1000XM6 the best noise-cancelling headphones available. Our engineers worked tirelessly to deliver industry-leading Active Noise Cancellation (ANC), and it is wonderful to know that this feature truly stands out for you.

Thank you for choosing Sony!

Regards,
Dominick

Hi JJ85,

We appreciate you taking the time to share such detailed and honest feedback, even though the WH-1000XM6 headphones were not the right fit for you personally. We are delighted you found the Active Noise Cancellation (ANC) to be second to none, as we constantly strive for industry-leading performance in that area. However, we sincerely regret that the earcup size caused discomfort due to pressure on the internal microphones. We take comfort issues seriously and will pass this specific note regarding larger ears and internal mic placement directly to our design and engineering teams for future product development.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic review, Unsure!

We're thrilled that the WH-1000XM6 is hitting that "top-tier" mark for you and outperforming the competition in noise reduction. It’s great to hear they were a worthy upgrade after six years!

Regarding the earpads, they do tend to soften up and conform to your fit after a week or two of regular use. We appreciate the feedback on the fit as well, as we're always looking to balance world-class ANC with long-term comfort.

Thanks for choosing Sony for your upgrade!

Best regards,

Gus,
Sony Social Media Team

Hi TerryM,
Thanks for reaching out and sharing your honest feedback with us. We're truly sorry to hear that the WH-1000XM6 headphones weren't the right fit for you. It sounds like you had a really frustrating experience with the comfort and the app and we sincerely apologize for that.

It's clear how much thought you put into your purchase and it's disappointing when a product doesn't live up to the excitement. We really appreciate you taking the time to share these specific points about the earcups, the fit and the app. This kind of direct feedback is incredibly valuable and helps our team understand what we can improve on for the future.

Thanks for considering Sony. We hope to have another opportunity to serve you in the future.
Sincerely,
Estefany

Hello LuisR,

Thank you for choosing Sony!

We're excited to learn that you've upgraded from the WH-1000XM5 to the WH-1000XM6 and are loving the enhancements! It's wonderful to hear that you value the improved comfort, functionality, and sound quality. Your feedback is invaluable to us, and we hope you continue to enjoy an exceptional listening experience!

Best regards,
-Fred