Customer Ratings & Reviews

Hi DaymionC,

We are thrilled you love the great sound quality and the return of the folding mechanism on the WH-1000XM6 headphones, and we are happy your exchanged pair is working perfectly. We sincerely apologize for the initial clicking issue but are glad the battery life is lasting you well through the work week.

Thanks for choosing Sony.

Best regards, Eliab

Hello maddoc1979,

Thank you for choosing Sony!

We're beyond pleased to hear that your WH-1000XM6 headphones are so comfortable, deliver great sound, and offer excellent noise canceling! It's also great to know that they fold up nicely in their case, making them convenient for you. It's rewarding to know that our product fulfills your requirements so perfectly!

Best regards,
-Fred

Hi HernanC,

We are truly heartened to learn that the WH-1000XM6 has provided such a high-quality experience across the board! It is wonderful to know that you are enjoying the extraordinary sound, crystal-clear calls, and our best noise cancellation, all backed by that long-lasting battery life.

Thank you for making Sony part of your listening experience!

Regards,
Dominick

Hi Mohammad,

We are glad you enjoy the sound quality but apologize that the headphones cause discomfort after an hour. Discomfort is often resolved by adjusting the fit; please try gently repositioning the headband height and earcup angle to ensure the earpads sit lightly around your ears, reducing pressure points for better comfort during long listening sessions.

Thanks for choosing Sony.

Best regards, Eliab

Hi, NathanM,

Thanks for the review and the 5-stars rating! We are truly heartened to hear how much you are loving your brand new Sony Headphones! It is amazing to hear you are taking advantage of the top-technology features they include, such as a magnificent and enhanced Sound quality, modern and comfortable design and of course, the outstanding and even better Noise Cancelling

Thank you for choosing Sony, have an amazing day!
-DiegoV

Hi Andpaul657! Thank you so much for taking the time to share your thoughts on the WH-1000XM6 headphones! It brings us great joy to hear that you appreciate the enhancements we've made from the XM5 model. We're thrilled that you noticed the improved noise-canceling capabilities.
We appreciate your feedback regarding the fit of the case. Your insights are invaluable to us as we continually strive to enhance our products.

Thank you for choosing Sony!
Best regards,
Estefany

Hello JustinoL,

Thank you for choosing Sony!

We're elated to hear that you love your WH-1000XM6 headphones! Your appreciation for their design, quality materials, and exceptional sound means a lot to us. It’s wonderful to know they stand out among others you’ve tried, and we’re grateful to be part of your audio experience. Thank you for sharing your kind words!

Best regards,
-Fred

Hi MichaelB!
It brings us great satisfaction to hear about your experience with your new WH-1000XM6 headphones. We're glad the positive reviews led you to us and that you're enjoying the simple setup and the comfort.

We put a lot of work into the sound quality and we're so glad you've noticed the clarity and the incredible battery life. We appreciate your recommendation!

Thanks for choosing Sony!
Best regards,
Estefany

Hi user648116,

That's wonderful feedback! We are delighted you appreciate the comfort, secure fit, protective case, and the customizable listening features of the WH-1000XM6 headphones.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for sharing your positive impressions, NadithD!

We are delighted to hear how impressed you are with your WH-1000XM6 headphones! It’s fantastic to know that you are consistently enjoying the clear and balanced sound quality, which is exactly what we strive for in our premium audio line.

We're also thrilled that the noise cancellation is working great, especially in busy environments, and that the long-lasting battery is meeting your needs. We engineer these headphones to deliver industry-leading quiet and all-day power, and your feedback is a wonderful confirmation of that effort.

Thanks again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi SalvadorG,

We are immensely pleased to hear that the noise cancellation and sound quality of your new Sony WH-1000XM6 headphones have made such a positive difference in your daily life!

It sounds like these have truly delivered on their promise to create a peaceful, focused listening experience, whether you're managing a busy household or enjoying music on the go. Thank you for choosing Sony and for sharing your detailed feedback!

Regards,
Dominick

Hi Reilly,

Thank you for the feedback. I've adjusted the previous reply to be shorter while still addressing all your points:

We are thrilled you love the WH-1000XM6 headphones! We apologize that wearing them with your larger framed glasses causes irritation after extended use. To address the pressure, try adjusting your glasses' arms to rest higher or lower on the ear padding, or gently stretch the headband over a few books overnight to slightly reduce the clamping force.

Thanks for choosing Sony.

Best regards,
Eliab

Hello NYCman,

Thank you for your valuable feedback on your new XM6 headphones.

We're glad to hear they've been a great upgrade from your XM4's outstanding sound quality and comfortable design.

We also appreciate you highlighting the areas where we can improve. Your feedback on the comfort compared to other headphones in the market and the desire to adjust the ambient sound level is incredibly helpful. Please make sure to download the Sony Headphones Connect App to explore all the customizable settings available!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi Edward,

We're so glad to hear that after trying other brands, you found our WH-1000XM6 headphones to be the perfect fit for you! It's fantastic to know you're very satisfied with the sound, noise cancellation, and smart features. We truly appreciate your high praise and are thrilled to hear you're getting a pair for your wife. Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your feedback, IndT.

We are delighted to hear that you are enjoying the very good quality of your WH-1000XM6 headphones, particularly the clear music sound and the strong battery life!

We are, however, concerned to hear about the recent issue where some of your music is no longer playing well. This kind of audio skipping or intermittent sound can sometimes be related to Bluetooth connection quality settings, especially when transferring high-resolution audio.

We would like to help you resolve this right away so you don't need to use your protection plan for a minor issue. We recommend trying this quick fix in the Sony | Headphones Connect app:

Go to the Sound tab.

Find the setting for Bluetooth Connection Quality.

If it is currently set to Prioritize Sound Quality, please try changing it to Prioritize Stable Connection.

This simple change often resolves unexpected audio playback issues.

If this step does not fix the problem, please reach out to our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. Our specialists can guide you through other troubleshooting steps, such as performing a software update or a full reset.

We appreciate you bringing this to our attention and look forward to ensuring your listening experience is consistently excellent!

Best regards, Gus, Sony Social Media Team

Hi ArmandoF,

Thank you for your fantastic 5-star review of the Sony WH-1000XM6 headphones! We are honored to hear that you find them comfortable and appreciate the great quality. It's excellent to know that the sound quality feels premium, especially with the available adjustments!

Thank you for choosing Sony!

Regards,
Dominick

Hi Chris, we're excited to hear you're enjoying the new Sony - WH1000XM6. From the top-tier sound quality and upgraded noise-canceling to the enhanced ambient sound mode, it's great to know the improvements from the previous model are making a real difference. We're also happy you're enjoying the comfort, the unique travel case design, and the customizable EQ which is perfect for tailoring your audio the way you like it. And it's awesome to hear they work great as PlayStation headsets! Thank you so much for choosing Sony. Regards, -Dominick

Hi Kartier,

Thanks for sharing your experience! It's fantastic to hear that the WH-1000XM6 has been such a major upgrade for you, even coming from the excellent XM5s.

You've highlighted some of the key improvements we focused on with this model, including the enhanced comfort and the return to a folding case design. We know the folding feature was highly requested by our customers, and it's great to hear that you appreciate the change.

And thank you for the feedback on the noise cancellation. It's a huge point of pride for us, and hearing that you consider it the "best by far" is a fantastic compliment.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi Salman,

That's absolutely fantastic to hear! We're thrilled you're loving your new WH-1000XM6. It's great to know you're experiencing that huge upgrade in noise cancellation, especially on the plane – that's precisely what we aim for with our industry-leading technology. And we're glad the slightly stronger clamping force is benefiting your workouts by keeping them secure. It's also good to hear that initial discomfort resolved itself, leading to smooth sailing and very comfortable wear.

Thanks for choosing Sony, have a fantastic day!
DiegoV