Customer Ratings & Reviews

Thank you for the fantastic review, SonyaB!

We are absolutely thrilled to hear that your new WH-1000XM6 are hitting all the right notes for you! It’s wonderful to know that you’re finding them extremely comfortable for long listening sessions and that the noise canceling is providing that incredible immersion we strive for.

Our engineers worked hard on the new HD Noise Canceling Processor QN3 to make sure the world stays quiet so your music can truly shine. Hearing that the sound quality is exceeding your expectations makes our day!

Thank you for choosing Sony and for being part of the community.

Best regards,

Gus, Sony Social Media Team

Hi DioD,

We are ecstatic to learn that you are finding the WH-1000XM6 to be such a fantastic upgrade over your previous pair! We’ve pushed the boundaries with this new model by introducing the QN3 HD Noise Cancelling Processor, which is significantly faster than previous generations. This powerhouse works in tandem with an expanded 12-microphone system to filter out more ambient noise than ever before, all while maintaining that lightweight, foldable design that makes them so easy to travel with.

Thank you for being such a loyal part of the Sony family.

Regards,
Dominick

Hello Miguel,

Thank you for choosing Sony!

We're elated to hear that you’re enjoying your WH1000XM6 headphones! It’s great to know the long battery life, easy switching between noise canceling and ambient modes, and convenient controls are enhancing your listening experience. Your detailed feedback helps us understand what truly matters to our users, and we appreciate you sharing it with us. Thank you for your support!

Best regards,
-Fred

Hi SalvadorG,

We are immensely pleased to hear that the noise cancellation and sound quality of your new Sony WH-1000XM6 headphones have made such a positive difference in your daily life!

It sounds like these have truly delivered on their promise to create a peaceful, focused listening experience, whether you're managing a busy household or enjoying music on the go. Thank you for choosing Sony and for sharing your detailed feedback!

Regards,
Dominick

Hi DanielS,

We're so glad to hear that. Thank you for sharing your thoughtful 5-star review and letting us know how much your Sony headphones have enhanced your guided meditation sessions. It’s wonderful to hear that distinct tones and rich sound play such an important role for you, and that the sound personalization offered through the app—especially the fit test and EQ settings—helped unlock a listening experience tailored just for you.

Thank you for choosing Sony—wishing you a truly peaceful day!
DiegoV.

Hi PeterT,

Thank you for the fantastic 5-star review! We're pleased to learn that the WH-1000XM6 headphones have proven to be an excellent choice for your travels. We're so glad you're enjoying the advanced noise cancellation and the convenience of being able to seamlessly switch between your devices. It's also great to know that the comfortable design is making a difference during extended use. We designed these headphones to provide a premium and effortless listening experience, and your feedback confirms we've succeeded.

Thank you for choosing Sony!

Best regards,
Dominick

Hi ArmandoF,

Thank you for your fantastic 5-star review of the Sony WH-1000XM6 headphones! We are honored to hear that you find them comfortable and appreciate the great quality. It's excellent to know that the sound quality feels premium, especially with the available adjustments!

Thank you for choosing Sony!

Regards,
Dominick

Hi BigTed,

We are truly heartened to learn that trying out our WH1000XM6 headphones was such a game changer for you!

Making the switch to a new brand can be a big step, so we are glad that the audio experience won you over. We love that your friend introduced you to the Sony sound, and we appreciate you encouraging others to give them a try.

Thank you for trusting Sony to deliver your new favorite listening experience.

Regards,
Dominick

Hello Manuel,

Thank you for choosing Sony!

We're delighted to hear that you had such a positive experience with the WH1000XM6 headphones! It’s wonderful to know that the issues you faced with the WH1000XM5 have been resolved. We're glad you appreciate the folding feature for travel, even if you don't use it often. It's fantastic to hear that you find the battery life excellent and that the sound quality has exceeded your expectations. We're also thrilled that you're enjoying the new Cinema Feature in the app for movie listening. Thank you for sharing your thoughts!

Best regards,
-Fred

Thank you so much for your detailed feedback, TammyM! We’re thrilled that you find the WH-1000XM6 headphones comfortable, especially with glasses and piercings, and that the noise canceling performance meets your expectations.

Regarding your experience with noise canceling automatically switching off when you cough, sneeze, or there’s a sudden loud noise: this is an intended function of the adaptive sound controls, which are designed to optimize your listening experience and situational awareness by temporarily adjusting settings in response to certain environmental triggers.

We recognize that this auto-switching can sometimes be disruptive for users who prefer uninterrupted noise canceling. While it’s not currently possible to fully disable these auto-adjustments and keep NC mode continuously on, we encourage you to update both your headphones and the Sony | Sound Connect app to the latest version, as newer firmware may offer improved control or adjustments over these features. You can also review the adaptive sound and noise canceling options in the app settings—disabling features like Adaptive Sound Control or Speak-to-Chat may help minimize these unwanted changes.

We appreciate your suggestion for a persistent noise canceling mode—feedback like yours is valuable in guiding future updates and feature improvements. We will be sure to share your experience with our development team.
Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi JUSTIN,

It's fantastic to hear that you're so impressed with your new WH-1000XM6 headphones. We're thrilled that you're enjoying the excellent noise canceling and long-lasting battery life, which are key features we worked hard to improve.

Thanks for choosing Sony.

Best regards,
Eliab

Hi KasieR!
Thanks for the great feedback! We are delighted to hear that your new WH-1000XM6 headphones are providing such a comfortable fit and that the setup has been so smooth for you. We’re glad the connection to your devices is feeling seamless.

We appreciate your decision to go with Sony!
Warm regards,
Estefany

Hi MichealS,

We are thrilled that you were blown away by the great sound of the WH-1000XM6 headphones and, even better, that they provided excellent comfort for your 5K run. Hearing that you recommend them as the best headphones you've ever purchased is the highest compliment!

Thanks for choosing Sony.

Best regards, Eliab

Hi MinalT,
Thanks so much for sharing your review with us!

It is most rewarding to hear that the WH-1000XM6 is providing the amazing sound and comfort you were looking for.

This model features our newly developed Ultra Soft Fit leather and a lighter headband design to ensure you can listen for hours without any pressure.

We're glad you chose Sony!
Best regards,
Estefany

Hi JohnH,

We are immensely pleased to hear that your new headphones have become such an essential part of your travels. Knowing that both you and your spouse can enjoy that peaceful, near-total noise cancellation and excellent sound quality on long trips is fantastic.

Thank you for trusting Sony to keep you both connected and entertained wherever you go!

Best regards,
Dominick

Thank you for the excellent review, AkshayaB!

We are thrilled to hear that the WH-1000XM6 fits you perfectly and stays comfortable even during long listening sessions. It’s great to know that our noise cancellation and design are providing the premium experience you deserve.

Thanks for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for this excellent and detailed review, DarrenC!

We are pleased to hear you consider the WH-1000XM6 a nice upgrade after needing a replacement for your previous pair! It's fantastic to know that the quality of the sound and ANC is amazing and performing exactly as expected from our flagship headphones.

We also appreciate you highlighting the improvements, particularly how you find the gestures and controls intuitive and the pairing easy using the app. Your feedback regarding the new clamshell case with a clip is very valuable, as we aim to make portability and storage more convenient.

Your overall assessment—that this is a great purchase if you need a new pair, with subtle but significant changes from the XM4—is highly valuable to other customers looking to make that decision.

Thank you again for your continued loyalty and for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Techguy101,

It’s rewarding to hear that you are finding the noise canceling and sound quality of your WH-1000XM6 to be excellent. We appreciate your feedback regarding the bass levels; we want to make sure you're getting the most out of your headphones, so we recommend exploring the EQ settings within the Sony | Sound Connect app to tailor the low-end to your specific taste.

Thank you for trusting Sony to deliver your favorite music!

Best regards,
Dominick

Hi NVDA,

We are thrilled to hear that you are enjoying the sound quality and noise canceling capabilities of your new WH-1000XM6. We appreciate your honest feedback regarding the finish of the earcups, and we highly recommend using the Sony | Headphones Connect app to fine-tune the equalizer settings to get that perfect balance of treble and bass you’re looking for.

Thank you for making Sony a part of your daily listening!

Regards,
Dominick

Hello Emre,

Thank you for choosing Sony!

We're elated to hear that you’re enjoying the WH-1000XM6! It’s wonderful to know the comfort, sturdy build, and top-tier sound quality are making a positive impact, and that the case adds to your experience. Your recommendation means a lot to us—thank you for sharing your feedback!

Best regards,
-Fred