Customer Ratings & Reviews

Hi PaulaS,

It’s rewarding to hear that you are enjoying the fantastic sound quality and awesome noise cancellation of your WH-1000XM6 headphones!

We are glad that you are picking up on new details in your favorite music. It is wonderful to know that the HD Noise Canceling Processor QN3 is delivering such a powerful experience, as it is 7x faster than the processor found in our previous WH-1000XM5 model. By optimizing 12 microphones in real time, this system ensures you get the very best in noise cancellation, sound quality, and call clarity.

Thank you for trusting Sony.

Regards,
Dominick

Hi AntonioH,

We are absolutely delighted to read your fantastic review of the Sony WH-1000XM6 headphones! Thank you for giving us a five-star rating and calling them a "true go-to" and your best investment in high-quality headphones. We are especially pleased that you recognize the power of the industry-leading noise cancellation and that the sound quality is the best you have ever experienced. Your feedback confirms that we are delivering on our promise of providing premium audio performance and a truly immersive listening experience.

Thank you for choosing Sony! We hope you enjoy many hours of outstanding sound and tranquility!

Regards,
Dominick

Hi Lostin,

We are elated to hear that the sound quality of your WH-1000XM6 has blown you away right from the first listen!

Our engineers worked tirelessly to ensure these headphones provide an awesome signature sound straight out of the box, but we are so glad you are also exploring the Sony | Headphones Connect app. The app is the perfect way to truly personalize your experience, whether you're fine-tuning the Equalizer to your specific taste or optimizing the industry-leading Noise Canceling for your environment. It’s great to know that the combination of our hardware and software is hitting all the right notes for you.

Thank you for choosing Sony and for allowing us to be the soundtrack to your day.

Best regards,
Dominick

Hello issie,

Thank you for choosing Sony!

We’re delighted to learn that you’re enjoying the WH-1000XM6 headphones! It’s wonderful to see how they’re assisting you in managing the demands of motherhood while you pursue your graduate studies. The adjustable noise cancellation feature is indeed a game-changer, allowing you to tailor your listening experience for both class and those precious moments of peace. We hope you continue to find joy and tranquility with your headphones during your much-deserved me time!

Best regards,
-Fred

Hi RebeccaR,

We are so glad to hear your daughter is loving the performance of her new WH-1000XM6! While we can't help with the "ignoring" part, we’re thrilled the noise canceling is working exactly as intended.

Thanks for choosing Sony.

Best regards,
Eliab

Hi FranciscoZ!
We are thrilled to hear that you're recommending the WH-1000XM6 headphones and that the sound quality is hitting the mark for you.

We really appreciate the honest heads-up regarding the sound leakage at higher volumes, it's feedback like this that helps us keep improving.

Thanks for choosing Sony!
Best regards,
Estefany

Hi RyzonM,

We are thrilled to hear that you're loving the noise cancellation and consider these the best headphones on the market!

Thanks for choosing Sony.

Best regards,
Eliab

Hi Serg,

We couldn't be happier to hear that your new WH-1000XM6 headphones are providing the comfort and reliability you need. Beyond the classic comfort, the XM6 features our brand-new QN3 Processor, which is seven times faster than previous versions. This works in tandem with an upgraded 12-microphone system to deliver the most precise noise cancellation we have ever engineered. Whether you're in a noisy office or on a long flight, the adaptive AI ensures your music remains the centerpiece of your experience.

We really appreciate you being part of the Sony family.

Best regards,
Dominick

Hello GabeW,

Thank you for choosing Sony!

We truly appreciate your feedback on the WH1000XM6 headphones! It's wonderful to hear that you find their sound quality exceptional and their design attractive. We're also thrilled that the equalizer features are elevating your sound editing experience. Thank you for sharing your insights, and we hope you continue to enjoy your headphones!

Best regards,
-Fred

Hi Rylan,

Thanks so much for the 5-star review of the WH-1000XM6 headphones! We're thrilled to hear that you're enjoying the improvements we've made. We put a lot of focus on refining the design and functionality based on feedback from previous models, so it's great to know that the hinges and the dedicated power button are making a real difference for you. We also heard your feedback on battery life, and we're glad to hear that the ability to charge while connected wirelessly is making for a much better user experience.

Thanks for choosing Sony, have a fantastic listening day!
DiegoV

Hi JonathanS,

Thank you for the fantastic 5-star review! We are thrilled to hear that you think the WH-1000XM6 headphones have great sound, superb noise cancellation, and an exceptional fit.

It's great to know you're enjoying the results of our HD Noise Canceling Processor QN3, which uses multiple microphones to analyze and block noise in real time, and our refined design that ensures long-lasting comfort.

Thanks for choosing Sony, have a marvelous day!
DiegoV

Hi SofiaB,

It’s incredible to see such a long-standing history with our brand, and we could not be more pleased to hear that the WH-1000XM6 is continuing that legacy for you!

We designed this generation specifically to balance that deep, powerful bass with a more travel-friendly, foldable design, so it’s wonderful to know the portability and secure fit are making your daily life easier. It sounds like you’ve mastered the touch controls as well—there’s nothing quite like the convenience of managing your music with just a swipe.

We really appreciate you being a lifelong member of the Sony family and for letting us be the soundtrack to your journey.

Best regards,
Dominick

Hi Mizuki,
It's truly a pleasure to hear that the WH-1000XM6 headphones were able to deliver such powerful noise cancellation, especially when you were in a car with all that background noise.

However, we're so sorry to hear that you had trouble connecting them to your older PC and needed to return them. We really appreciate you taking the time to share this with us. Your feedback is valuable and helps us understand how we can improve our products for everyone.

Thanks for considering Sony products!
Sincerely,
Estefany

Hi BlackSpruce!
Thank you so much for your feedback! We are immensely pleased to hear that the WH-1000XM6 headphones made your travels more comfortable and that you love the touch controls.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi AlvinA,

Thank you for your review of the WH-1000XM6 headphones. We're happy to hear you find them comfortable and enjoy the great sound quality!

Regarding the noise canceling, a proper seal is crucial for the best performance. We recommend checking the fit and ensuring the earcups fully enclose your ears without any gaps. For further optimization, you can use the Sony | Headphones Connect app to run the "NC Optimizer" function, which tailors the noise canceling to your specific head shape, hairstyle, and even whether you're wearing glasses.

Thanks for choosing Sony.

Best regards,
Eliab