Customer Ratings & Reviews
- Model:
- WH1000XM6/B
- SKU:
- 6620467
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.9 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the phenomenal sound quality, comfortable fit, and impressive battery life of up to 30 hours. Many also appreciate its portability, lightweight design, sleek appearance, and seamless app connectivity. However, a few users have expressed concerns regarding heat dissipation, which can cause ears to sweat, and a desire for higher volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
great battery + sound, some manufacture defects
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones and the battery life is amazing. Used it for 5 days without needing to charge. The noise cancel seems to be the same as the xm5 didn't notice much of a difference. The headphones can rotate so the cuffs are pointing in which is better than the xm5 because there were times when it would accidentally start tapping and playing a song or whatever. I like how they still give the option to use a jack if wired is your thing or you can't charge it but want to still use them. The issue's I've had seem to be more from the manufacturing. I had to return it after a week because the headphones had a consistent crackling sound and when I checked online I saw this was a common issue. The second pair i got I hear white noise occasionally which I was told are the microphones adjusting for noise cancelling. My second set also had issues with the different NC levels with the left side letting in more noise than the right. I've heard it's due to possible dust and debris which Is weird because I've only had this second pair for a week and kept it in the case. Might have to return this one too as I can't seem to fix the NC leaking on the left ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MustaphaC,
Thanks so much for reaching out and sharing your experience with the WH-1000XM6 headphones.
We appreciate you sharing your thoughts on the new features. It's great to hear you're enjoying the improved swivel design and the flexible connectivity options. We're also glad the battery life is living up to your expectations!
However, we're really sorry to hear you've had so many issues. That's definitely not the experience we want for our customers.
For the white noise and noise-canceling issues, here are a few things we can try.
1. Restart your headphones.
2. Reset the headphones to factory settings. You can find the steps here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863305.html
3. Update the firmware: Make sure your headphones are running the latest firmware version through the Sony | Sound Connect app.
If none of those steps work and you're still having trouble, we strongly recommend you to contact our support team for assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your thoughtful input.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Worth the upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Sony mx5 before and I loved them. I was hesitant to upgrade to the mx6 because of the price tag but after having them for a week now, I’m glad I did. The noise canceling and quality of sound are on a whole other level compare to previous generations. Definitely worth it
I would recommend this to a friend Mr. Taylor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the product; however, I especially appreciated the support and assistance I received from the young male associate who helped me select the merchandise. He was quite knowledgeable about the products and patiently explained the differences between each one, including features, benefits, and suitable uses. Overall, I was very satisfied with my choice and left very impressed by his product knowledge and his professional expertise. It's a shame I can’t remember his name, but I believe he deserves recognition for his helpfulness and outstanding service during this sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CliveT,
We are thrilled to hear that you are enjoying your new headphones and had such a positive experience with the store associate's expertise. While we are a separate team from the retailer, we truly appreciate you sharing this feedback regarding the excellent service you received. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're not bad regarding sound quality, but when you want headphones and want to blast your music and don't want others to be able to hear what you're listing to, these aren't it. They're good tho I recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoZ!
We are thrilled to hear that you're recommending the WH-1000XM6 headphones and that the sound quality is hitting the mark for you.
We really appreciate the honest heads-up regarding the sound leakage at higher volumes, it's feedback like this that helps us keep improving.
Thanks for choosing Sony!
Best regards,
Estefany
I like how light they are
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had multiple headphones throughout my high school and college years snd these have been the lightest headphones I have ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RainyWinkfield,
We are excited to hear that your new headphones are treating you so well!
We know how much a long listening session matters when you are studying or on the move, so our engineers worked hard to make this generation incredibly lightweight without compromising on top-tier sound quality. Hearing that they are the lightest headphones you have ever owned is a massive compliment.
Thank you for being a valued part of the Sony family.
Regards,
Dominick
- Pros mentioned:Sound quality
A nice update
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with the quality increase form the 5s. Wasn’t expecting to hear a large difference based on professional reviews, but am pleased with the update.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rlab,
We appreciate you taking the time to share your feedback on the WH-1000XM6 headphones!
We are very glad to hear that you are personally impressed with the quality increase over the previous generation and that you are pleased with the update.
Thank you for selecting Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
This is the way
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality would definitely recommend to anyone looking for the best of the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatrickW,
We are ecstatic to learn that our WH-1000XM6 headphones have lived up to your expectations of being the "best of the best." We worked hard to push the boundaries with our new QN3 processor and improved driver design to ensure every note is delivered with studio-level precision. Knowing that you’d recommend them so highly to others is the greatest compliment we could receive.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
They sound great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great quality and sound amazing. I recommend them to everyone I know!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IndaleciaC,
Thank you for choosing Sony!
We're honored to hear that you appreciate the great quality and amazing sound of the WH1000XM6 headphones. Your recommendation means a lot to us, and we're grateful you’re sharing your positive experience with others. It’s always rewarding to know our products make a meaningful difference in your daily life.
Best regards,
-Fred
Headphones for the win!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing set of headphones, they work perfectly for my work meetings, social outings, and workouts. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Carlos,
We're honored to hear that your WH1000XM6 headphones are serving you so well across work meetings, social outings, and workouts. It’s wonderful to know they have become such a reliable part of your daily activities. Thank you for recommending them and for sharing your positive experience with us!
Thank you for choosing Sony!
Best regards,
-Fred
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They really cut down on the outside noise. I can mow in peace and ignore the kids at will.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesR!
Thanks so much for sharing your review!
It brings us great joy to hear that your new WH-1000XM6 headphones are letting you mow the lawn in peace and get a little well deserved quiet time.
It’s a pleasure having you as a Sony customer!
Best regards,
Estefany
Never go wrong with Sony headphone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a XM3 and now upgraded to XM6, lighter, better control and noise cancellation, way better then Apple AirPod max
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kevindoodoo!
We are very glad to hear that you decided to upgrade, and that your new WH-1000XM6 headphones are treating you so well! It is awesome to know that you are loving how lightweight they feel, the easy controls, and that the noise cancellation is performing so wonderfully for you.
Thanks for selecting Sony headphones!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great overall headphone
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great product with gread sound and feel. Only thing i didn't like was how shallow the earcups are compared to a bose qc ultra.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ColtonD,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the great sound and feel of the WH1000XM6 headphones. Your feedback about the earcup depth is valuable, and we appreciate you sharing your perspective as it helps us continue to enhance our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
GREATEST NOISE-CANCELING HEADPHONES EVER!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't ask for better noise-canceling headphones! The noise-canceling is such art, and even the built-in 360 Cinematic audio is actually off the hook! I highly recommend this to people that are sensitive to noises, and to help those to relax!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankMignona, thank you so much for your amazing feedback! We're elated to hear that the noise cancelling on the Sony - WH1000XM6 has made such a powerful impression, it truly is a blend of technology and art. It's great to know that the 360 Reality Audio also delivered that immersive experience you were hoping for. And we're really glad these headphones are helping you relax and find peace in noisy environments. Thank you for choosing Sony! Regards, -Dominick
- Pros mentioned:Sound quality
Good product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good noise canceling works great.ear muffs could be a little bigger.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tristan,
We are honored to hear that the sound quality and noise canceling of your WH-1000XM6 are delivering the great experience you expected. We also appreciate your honest feedback regarding the size of the ear pads; we are always looking for ways to refine the fit and comfort of our designs for every listener.
Thank you for trusting Sony with your audio journey!
Best regards,
Dominick
- Pros mentioned:Sound quality
Really Great Sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is just awesome. I like the controls the app gives you, but out of the box these sound amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lostin,
We are elated to hear that the sound quality of your WH-1000XM6 has blown you away right from the first listen!
Our engineers worked tirelessly to ensure these headphones provide an awesome signature sound straight out of the box, but we are so glad you are also exploring the Sony | Headphones Connect app. The app is the perfect way to truly personalize your experience, whether you're fine-tuning the Equalizer to your specific taste or optimizing the industry-leading Noise Canceling for your environment. It’s great to know that the combination of our hardware and software is hitting all the right notes for you.
Thank you for choosing Sony and for allowing us to be the soundtrack to your day.
Best regards,
Dominick
- Pros mentioned:Sound quality
Definetly a Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation on these headphones is really good. On my last flight I couldn't get them connected to my AirFly pro before the trip so I put my Airpod Pro's in and covered my ears with these. I could watch my film and actually hear what was being said over jet noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimb,
We're thrilled to hear that the WH-1000XM6 headphones helped you enjoy your flight! It's fantastic that you found the noise cancellation effective enough to let you hear your film clearly, even over loud jet noise. Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best headphones that I have ever used!!! The Sound is amazing, I really recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gracev,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH1000XM6 headphones stand out as the best you've ever used and that you love the sound quality. Your recommendation means a great deal to us, and we're grateful for your support in sharing your positive experience.
Best regards,
-Fred
Best noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a truck driver I suffer noise in my cabin. This headphones are absolutely best in terms of noise canceling.
I would recommend this to a friend- Pros mentioned:Comfort
Sony xm6
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great over ear headphones love it… overall a good purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MinkailuD,
We are beyond pleased to hear that you are loving your new WH-1000XM6 headphones! There is nothing we enjoy more than knowing our customers are happy with their purchase. We hope you continue to enjoy the premium sound and industry-leading noise cancellation during all your listening sessions.
Thank you for choosing Sony to be your companion in sound.
Best regards,
Dominick
- Pros mentioned:Sound quality
Massive upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from XM2 which lasted 8 years, these had big shoes to fill. Happy to report the sound quality and ANC is a huge upgrade. The microphone for calls is improved but still not as good as airpods Max. With that said best noise cancelling headphones available.
I would recommend this to a friend