Customer Ratings & Reviews

Hi MalakaC,
Thank you for sharing your experience with us! We are excited to hear that your upgrade to the WH-1000XM6 has been worth it so far. It’s wonderful to know your previous pair served you well for so many years.

Thank you for being a loyal Sony fan!
Best regards and a Happy New Year to you,
Estefany

Thank you so much for taking the time to share your experience with the WH-1000XM6, Alex. Your feedback is incredibly valuable and helps us improve.

We’re glad to hear you’re enjoying the sound quality and finding the customizable bass and advanced noise cancellation features meeting your expectations. The portability is something many of our users love as well, and we’re happy that stands out for you.

We’re sorry to hear the fit isn’t as comfortable as you’d hoped, especially compared to your previous Bose headphones. The WH-1000XM6 uses new, softer synthetic leather and padding designed to improve comfort and acoustic isolation. However, we know fit and comfort are very personal, and some users might find the headband or earcups a bit snug out of the box. The padding can soften a bit over time, but if you continue experiencing discomfort, adjustable sliders and rotating earcups may help you find a more relaxed fit. If it doesn’t improve, our support team is happy to assist with tips or explore options.

Regarding price, we understand your expectations. The WH-1000XM6 is packed with the latest audio processing, adaptive sound controls, and industry-leading noise cancellation, but we recognize value is more than features—it’s about your overall experience. We’re always working to balance new technology and premium materials with the best value for our customers.

If you have specific feedback or ideas on how we could improve comfort or better meet your expectations, please share them with us. Your input directly shapes future updates and designs.

Thank you again for your insights and for being part of our community.

Best regards,
Gus
Sony Social Media Team

Hi Shay,

We’re glad to hear you’re finding the WH-1000XM6 to be a stable and secure fit! To address the volume levels, we recommend checking the "Sound" tab in the Sony | Sound Connect app to ensure the "Volume Liaison" or safety limiters aren't capping your output, and you can also use the equalizer to boost specific frequencies to your liking. Regarding the "gaps" in the ear cups and sweat exposure, please note that these headphones are not officially IP-rated for water or sweat resistance; we recommend wiping them down after use and ensuring a snug headband adjustment to maintain the best acoustic seal for the noise canceling to function optimally.

Thanks for choosing Sony.

Best regards, Eliab

Hi MarceloC,

Thank you for choosing Sony!

It brings us great joy to hear that you're experiencing excellent sound and good quality noise canceling with your WH-1000XM6 headphones! We appreciate your patience as you learned the controls and are glad they became easy to use after a few uses.

Best regards,
-Fred

Hi Thanh,

We are thrilled to hear that your WH-1000XM6 headphones are helping you stay focused during your study sessions! It is great to know that you are enjoying the comfort, sound quality, and the Sand Pink color.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, HenryB!

We are absolutely thrilled to hear that your WH-1000XM6 headphones have become such a versatile part of your daily routine! It is awesome to know that our noise-canceling technology is providing the focus you need while editing in DaVinci Resolve, and then powering you through your sessions at the gym.

Finding a pair of headphones that can transition from professional creative work to a high-energy workout is exactly what we strive for. We’re so glad you’re enjoying the premium Sony experience across the board.

Thank you for choosing Sony and for the high recommendation!

Best regards, Gus, Sony Social Media Team

Hi OluwaseyiS,

That is excellent feedback! We are thrilled to hear you consider the WH-1000XM6 Headphones excellent and appreciate the improved design and durability of the new hinges. Thanks for choosing Sony.

Best regards, Eliab

Hi Aaron,

We are glad to hear the noise canceling is helping you! You can manage or disable the automatic device switching by visiting the "System" tab in the Sony | Sound Connect app and adjusting your Multipoint Connection settings.

Thanks for choosing Sony.

Best regards,
Eliab

Hi KatelynnM,

We are beyond pleased to hear that you love the noise cancellation feature and are enjoying the overall high sound quality of your Sony WH-1000XM6 headphones. We strive to deliver industry-leading audio and quiet, and your feedback is greatly valued!

Thank you for choosing Sony. Enjoy your music and quiet moments!

Regards,
Dominick

Hi YunusK,

Thanks for your wonderful review! We're thrilled to hear how impressed you're with the sound quality of your WH-1000XM6 headphones. It's our goal to create an immersive listening experience, and we're delighted that you're enjoying the detailed, well-balanced, and dynamic sound that makes your music feel fresh and alive.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi NoelC,

We could not be more pleased to hear your fantastic five-star feedback!

We appreciate you calling the WH-1000XM6 the best noise-cancelling headphones available. Our engineers worked tirelessly to deliver industry-leading Active Noise Cancellation (ANC), and it is wonderful to know that this feature truly stands out for you.

Thank you for choosing Sony!

Regards,
Dominick

Thank you for your fantastic review, DevanshG!

We are committed to delivering audio innovation and a premium listening experience, and your enthusiasm is wonderful validation of that effort.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi MorganW!
Thank you for your feedback! It is fantastic to know that you are pleased with your upgrade to the WH-1000XM6 headphones. We are delighted to hear that the sound quality has exceeded your expectations right from the start.
With features like industry-leading noise cancellation and an impressive battery life, these headphones are designed to elevate your listening experience even further.

Thanks for choosing Sony!
Best regards,
Estefany

Hi MosesL!
It is fantastic to know that you feel the WH-1000XM6 headphones are so high-end. We're really glad you feel confident moving around with them on, and that the Noise Cancelling is doing such a great job of letting you disappear into your audio.

Thanks so much for choosing Sony!
Best regards,
Estefany

Hi AdrianneC,

We couldn't be happier to hear that you find the WH-1000XM6 to be a good product! We are thrilled that they fit well and are successfully meeting the needs you purchased them for. Thank you for your review and for choosing Sony!

Regards,
Dominick

Hi JJ85,

We appreciate you taking the time to share such detailed and honest feedback, even though the WH-1000XM6 headphones were not the right fit for you personally. We are delighted you found the Active Noise Cancellation (ANC) to be second to none, as we constantly strive for industry-leading performance in that area. However, we sincerely regret that the earcup size caused discomfort due to pressure on the internal microphones. We take comfort issues seriously and will pass this specific note regarding larger ears and internal mic placement directly to our design and engineering teams for future product development.

Thanks for choosing Sony.

Best regards, Eliab

Hi JasonA,

Thank you for choosing Sony!

It brings us great joy to hear that the WH1000XM6 provided excellent sound quality and effective active noise cancellation, enhancing your airline travel experience. We appreciate you taking the time to share your positive feedback!

Best regards,
-Fred

Hi RandyB, thanks for the 5-star review! We're so glad to hear you're loving your Sony WH-1000XM6 headphones! It's fantastic to know they've become your go-to for everything from long flights to finding a little peace and quiet at home. We designed them to deliver top-notch noise cancellation and amazing sound quality, so your feedback is music to our ears. Thanks for choosing Sony! Best regards, -Dominick

Hi Aaron,

We couldn't be happier to hear that the WH-1000XM6 made for such a successful birthday gift! It is fantastic to know that your partner is loving everything from the comfortable fit to the industry-leading noise cancellation.

There is nothing quite like the gift of incredible sound, and we are glad to have played a part in her special day.

Thank you for trusting Sony to provide the perfect gift for your loved ones.

Best regards,
Dominick

Hi TopCat1,

That's fantastic to hear! The WH-1000XM6 headphones are designed to deliver exceptional audio quality and performance, featuring a powerful processor and a high-rigidity carbon fiber dome driver unit. We are thrilled you are enjoying the quality sound, levels, and overall performance, especially in the striking Midnight Blue color.

Thanks for choosing Sony.

Best regards, Eliab