Customer Ratings & Reviews

Hi Cyhu,

It is truly wonderful to know that you are enjoying the audio performance of your WH-1000XM6 even when noise canceling is turned off!

The exceptional sound quality you mentioned is driven by our new custom driver unit featuring a lightweight carbon fiber dome, which was masterfully engineered to deliver rich vocals and incredible clarity across all frequencies. We also appreciate your feedback regarding the finish. We chose these premium, smooth-touch materials for their sleek aesthetic and lightweight comfort, which is essential for our most comfortable headband design yet.

Thank you for choosing Sony!

Regards,
Dominick

Thank you for your absolutely epic review, RebekahQ!

We are thrilled to hear that you consider the WH-1000XM6 to be "best in class." It's rewarding to know that you are enjoying the combination of the very sleek design and the exquisite sound quality.

It's the highest compliment when a customer loves a product enough to buy a second pair! Thank you for choosing Sony for both you and your husband.

Best regards, Gus, Sony Social Media Team

Hi AriLozano,

Thank you for the fantastic review! We're thrilled to hear that you're so happy with the Sony WH-1000XM6 headphones.

It's great to know that you're enjoying the amazing sound quality and the convenient side touch controls. We designed these headphones to deliver an immersive audio experience, whether you're listening to music with powerful bass or enjoying a movie with Cinema Mode.

Thank you for choosing Sony!

Best regards,
Dominick

Hi SimplyZach,

It’s rewarding to hear that you are enjoying the major upgrades on your new WH-1000XM6! We are especially happy that the new metallic blue finish caught your eye and that the enhancements to our industry-leading noise cancellation and sound quality are making a noticeable difference in your daily listening.

Thank you for trusting Sony to provide your premium audio experience!

Best regards,
Dominick

Thank you for the wonderful review, WilberS!

We are absolutely delighted to hear that you are enjoying the excellent technology of your WH-1000XM6 headphones.

It's fantastic that you are benefiting from the superior call quality and that our industry-leading noise cancellation is effectively isolating both your environment and the person you're speaking to, allowing for perfectly clear conversations.

Thanks for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Thank you for the fantastic review, BrandonA!

We’re so glad the WH-1000XM6 won the "toss up"—it’s always great to hear we’ve earned a spot in your daily rotation over the competition. That multipoint dual connection is a game-changer for switching between your phone and the TV without missing a beat. Enjoy the premium sound and thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Mian,

It is great to hear that you are enjoying the lightweight design and comfort of your WH-1000XM6. We are especially glad that the Quick Attention mode—allowing you to easily chat by cupping the ear cup—is making your listening experience more convenient.

We really appreciate you being part of the Sony family!

Regards,
Dominick

Thank you for your feedback, Jake.

We are glad to hear that you find the wh1000xm6 more comfortable than the AirPods Max! We put a lot of focus on the weight and pressure distribution, so it’s great to know that is paying off for you.

We also appreciate your honest thoughts on the volume control swipe. We know that touch gestures can have a learning curve compared to physical buttons, and we value your preference for a more tactile volume control. Feedback like yours is essential as we continue to refine the user interface for our future models.

Thank you for choosing Sony and for sharing your experience!

Best regards,

Gus, Sony Social Media Team

Hi JoseO,

It's a true pleasure to hear that you find the WH-1000XM6 headphones fantastic! We are delighted that the noise cancellation works flawlessly for you, achieving that perfect silent environment when you put them on. Thank you for your review and for trusting Sony!

Best regards,
Dominick

Thank you for the review, OMed!

We’re thrilled you’re enjoying the WH-1000XM6 for its top-tier ANC and sound quality. We’re sorry to hear the ear pads aren't perfectly comfortable for long sessions, though. Your feedback on the fit is incredibly helpful as we strive to balance premium audio with all-day comfort.

We appreciate you choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hello TillyWilly,

Thank you for choosing Sony!

It brings us great joy to hear that the WH1000XM6 headphones are delivering excellent sound and that your son was so excited to receive them. Moments like these inspire us to continue crafting products that create memorable experiences for families.

Best regards,
-Fred

Hi MANORANJANL,

That's wonderful feedback! We are delighted to know that the new headband design and padding have made a noticeable difference in comfort for your longer listening sessions.

Thanks for choosing Sony. Best regards, Eliab

Hello LizC!
Thank you so much for sending in your feedback on the WH-1000XM6.
We are delighted to hear that you find them great to wear everywhere and that the noise canceling is one of the best you've experienced!

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hi HAPPYUSER,

We are thrilled to hear that you are loving your new WH-1000XM6 headphones! It is wonderful to know that the "awesome" sound quality and industry-leading noise cancellation have made this such a great purchase for you.

Thanks for choosing Sony. 

Best regards, Eliab

Hi PaulO,

It's a true pleasure to hear that your WH-1000XM6 headphones have become a great travel companion. We are delighted that the sound quality is making a positive impact and that you would highly recommend them to others.

Thank you for choosing Sony.

Regards,
Dominick

Hi StanR,

We are truly heartened to learn that the WH-1000XM6 is making your travels more comfortable! It is wonderful to hear that the noise reduction and its features are providing the convenience and quiet you need while flying.

We really appreciate you choosing Sony!

Regards,
Dominick

Thank you for the fantastic review, Terry!

We are so happy to hear that the WH-1000XM6 is delivering the clear sound and great bass you were looking for. It’s wonderful to know that our latest flagship model is hitting all the right notes for you!

Enjoy the music, and thank you for choosing Sony!

Best regards,

Gus Sony Social Media Team

Thank you so much for taking the time to share your experience with the WH-1000XM6, Alex. Your feedback is incredibly valuable and helps us improve.

We’re glad to hear you’re enjoying the sound quality and finding the customizable bass and advanced noise cancellation features meeting your expectations. The portability is something many of our users love as well, and we’re happy that stands out for you.

We’re sorry to hear the fit isn’t as comfortable as you’d hoped, especially compared to your previous Bose headphones. The WH-1000XM6 uses new, softer synthetic leather and padding designed to improve comfort and acoustic isolation. However, we know fit and comfort are very personal, and some users might find the headband or earcups a bit snug out of the box. The padding can soften a bit over time, but if you continue experiencing discomfort, adjustable sliders and rotating earcups may help you find a more relaxed fit. If it doesn’t improve, our support team is happy to assist with tips or explore options.

Regarding price, we understand your expectations. The WH-1000XM6 is packed with the latest audio processing, adaptive sound controls, and industry-leading noise cancellation, but we recognize value is more than features—it’s about your overall experience. We’re always working to balance new technology and premium materials with the best value for our customers.

If you have specific feedback or ideas on how we could improve comfort or better meet your expectations, please share them with us. Your input directly shapes future updates and designs.

Thank you again for your insights and for being part of our community.

Best regards,
Gus
Sony Social Media Team

Hi Angel3366,

We are really happy to hear that you are enjoying the superb sound quality of your Sony WH-1000XM6 headphones! It's rewarding to know that you find they offer the best in terms of style, functionality, and comfort, making them a purchase worth the price point.

Thanks for making Sony part of your listening experience!

Regards,
Dominick