Customer Ratings & Reviews

Hi Randolph!
Thank you so much for the awesome review!

We are thrilled to hear that you would recommend the WH-1000XM6 to anyone making the switch from earbuds.

We appreciate you choosing Sony!
Best regards,
Estefany

Hello ShawnH,

Thank you for choosing Sony.

We're honored to hear that you appreciate the excellent sound and noise cancellation of the WH1000XM6 headphones. We apologize if the construction did not fully align with the high-quality standards you expected. Your feedback is very valuable, and we will share it with our team as we continue to enhance our products.

Best regards,
-Fred

Hi Deeel,

We are thrilled to hear you find the sound quality excellent and the Noise Cancellation effective enough that you "didn't listed the person in my side," which is the core performance we strive for, and we are glad the touch controls are working great for you. However, we sincerely apologize that the shallow ear cups are causing discomfort by allowing your ear to touch the internal cloth. We recommend that users experiencing this comfort issue consider looking for thicker, custom-depth replacement ear pads from specialized third-party accessory makers, which often resolves the depth problem while maintaining the impressive ANC performance you enjoy.

Thanks for choosing Sony.
Best regards,
Eliab

Hi Titoelrey,

It’s great to hear that you love your new headphones and are enjoying the design and customization options available through the app!

Thanks for choosing Sony.

Best regards, Eliab

Hi lsiv!
Thanks so much for taking the time to share your feedback on the WH-1000XM6 headphones.
It is great to hear that you love the sound quality.

We also really appreciate your note about the hinge durability. We understand this is a key concern and we want to assure you that our engineering team is constantly using customer feedback like yours to keep improving the design and materials in our products to deliver the best quality possible.

We're glad you chose Sony!
Warm regards,
Estefany

Thank you for your feedback, EdwardLee.

We are glad to hear you enjoyed the noise cancellation and seamless switching, but we are truly sorry to hear the WH-1000XM6 caused you discomfort. We aim for a perfect balance of performance and comfort, and we regret that the fit didn't work out for you as well as your previous XM2s did.

Your feedback regarding the headband pressure is very valuable to our design team. We appreciate your long-term loyalty to Sony and hope we can find a better fit for you in the future.

Best regards, Gus, Sony Social Media Team

Thank you for sharing your fantastic feedback, JonathanK!

We are absolutely thrilled to hear that you are enjoying the great sound quality and exceptional ANC on your new WH-1000XM6 headphones! Delivering a premium, immersive listening experience is our top priority.

We certainly understand your point regarding integration with your iPhone. While Apple's proprietary ecosystem offers unique, seamless integration with AirPods, we've designed the WH-1000XM6 to offer superior audio quality and world-class noise canceling across all operating systems.

Thank you again for choosing Sony for your audio upgrade!

Best regards, Gus, Sony Social Media Team

Hi YuC1,

It is fantastic to know you are enjoying the cool features of your Sony WH-1000XM6 headphones!

We designed these headphones to offer an industry-leading listening experience, combining unparalleled noise-cancellation with superior audio quality. We are particularly pleased to hear you appreciate the intelligent features like the Adaptive Sound Control, which automatically adjusts ambient sound settings based on your location and activity, and the crystal-clear call quality.

Thank you for choosing Sony!

Regards,
Dominick

Hello Josh, thanks for taking the time to leave this fantastic review! We are immensely pleased to hear that you appreciate the improved sound experience the WH1000XM6 delivers! We can't be more happy to learn that you like the partially fold –simple but fancy! Thanks for choosing Sony! Sincerely, -Jenn.

Hi Lfgf,

We’re glad to hear you’re enjoying the excellent battery life of your WH-1000XM6 headphones and appreciate your positive comparison to noise-canceling earbuds.

Thanks for choosing Sony.

Best regards,
Eliab

Hi LennonP,

We are beyond pleased to hear that you are loving your Sony WH-1000XM6 headphones! While we understand they are an investment, we are committed to engineering best-in-class features like the great noise cancellation and exceptional sound quality and bass you noted. Thank you for recognizing the value and performance!

We really appreciate you being part of the Sony family!

Best regards,
Dominick

Hi Ethan!
Thanks so much for sharing your thoughts with us.
We are thrilled to hear that you’re loving the WH-1000XM6 and consider them our best noise canceling headphones yet.

Thank you for putting your trust in Sony and happy 2026!
Best regards,
Estefany

Hi TONI,

We’re delighted to hear that you’re enjoying the WH-1000XM6 headphones and appreciate the clear sound and effective noise cancellation. Your positive feedback motivates us to keep delivering high-quality audio experiences.

Thanks for choosing Sony.

Best regards,
Eliab

Hi TrashMetalPanda,

We feel privileged to know you were impressed with the great Active Noise Cancellation (ANC) performance of the WH-1000XM6 headphones!

We hear your feedback regarding the sound profile and the bulkiness when worn around the neck. We want to assure you that you can easily customize the sound to your preference using the Sony Headphones Connect app. The app features a robust Equalizer (EQ) that allows you to boost bass, enhance treble, or select from various presets to create a listening profile that suits your taste.

We also appreciate your note on the design for future consideration. Thank you for choosing Sony!

Regards,
Dominick

Thank you for your absolutely epic review, RebekahQ!

We are thrilled to hear that you consider the WH-1000XM6 to be "best in class." It's rewarding to know that you are enjoying the combination of the very sleek design and the exquisite sound quality.

It's the highest compliment when a customer loves a product enough to buy a second pair! Thank you for choosing Sony for both you and your husband.

Best regards, Gus, Sony Social Media Team

Hi TerenceT,

We couldn't be happier to hear that the noise reduction on your new headphones is proving to be second to none for you! It is fantastic to know that you are loving the high-quality sound they produce. This model utilizes our most advanced noise-canceling technology and a refined driver unit to ensure that your music remains crystal clear and entirely uninterrupted, no matter your environment.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hi Shay,

We are excited to hear that your WH‑1000XM6 headphones are delivering powerful sound and staying secure while you’re on the move. Knowing they hold steady through an active workout while still giving you that rich Sony audio makes your feedback especially meaningful.

Thank you for choosing Sony to fuel every beat of your fitness routine.

Regards,
Dominick

Thank you for the wonderful review, WilberS!

We are absolutely delighted to hear that you are enjoying the excellent technology of your WH-1000XM6 headphones.

It's fantastic that you are benefiting from the superior call quality and that our industry-leading noise cancellation is effectively isolating both your environment and the person you're speaking to, allowing for perfectly clear conversations.

Thanks for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hello MariaG,

Thank you for choosing Sony!

We’re elated to hear that the WH-1000XM6 headphones have become your favorite, especially because of their comfort during long use. It means a lot to us that they provide a pleasant and pain-free listening experience, allowing you to enjoy your music with ease.

Best regards,
-Fred