Customer Ratings & Reviews

Thank you for the amazing review, HopeD!

We are absolutely thrilled to hear that the WH-1000XM6 headphones are the best you’ve ever owned! That is quite a compliment, and we’re so happy that the sound quality and noise canceling are delivering exactly what you were looking for.

We hope you continue to enjoy every detail of your favorite music with them. Welcome to the Sony family, and thank you for choosing us!

Best regards,

Gus, Sony Social Media Team

Hi user131318,

That's fantastic to hear! We're absolutely delighted to hear your WH-1000XM6 headphones have the very best noise cancellation. We strive to deliver an unparalleled listening experience. Thanks for choosing Sony.
-Eliab

Thank you for your feedback, LisaK!

We are happy to hear that you are enjoying the industry-leading noise cancellation on your WH-1000XM6. We’re sorry to hear the sound quality didn't quite hit the mark for you right out of the box, but we recommend trying the Equalizer settings in the Sony | Headphones Connect app to customize the audio to your personal taste. Many users find that a quick adjustment to the presets really brings the music to life. Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for your thoughtful review and fair comparison, BenM. We appreciate your recognition of the WH-1000XM6 as an outstanding choice in its price segment. While brands like Bowers & Wilkins and Mark Levinson target the audiophile market, the WH-1000XM6 stands out by providing exceptional balance of industry-leading noise cancellation, sound quality, and smart features, all at a more accessible price point. For many listeners, the combination of comfort, advanced technology, and overall listening experience offered by the WH-1000XM6 makes it a standout option among premium wireless headphones.

Thanks for choosing Sony!

Gus,
Sony North America Customer Support

Thank you for your feedback and for choosing the WH-1000XM6, MichaelD. We're glad to hear you like the product. We understand that price is an important factor, and we strive to deliver premium features and advanced technology to provide an exceptional listening experience. We appreciate your comments and will share them with our team for future consideration.

Best regards,
Gus
Sony Social Media Team

Hello MaryS,

Thank you for choosing Sony!

We're excited to hear that your WH1000XM6 headphones are working perfectly and that you’re pleased with the product. It’s also wonderful to hear about your positive experience with Best Buy’s customer service. Your feedback encourages us to keep delivering quality and support that truly matter. Thank you for sharing!

Best regards,
-Fred

Hi Brea,

That is wonderful feedback! We are thrilled that you are so glad you purchased the WH-1000XM6 Headphones and are enjoying the clean sound quality and excellent noise canceling. Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic review, Glenn!

We’re glad to hear that your WH-1000XM6 headphones are delivering on every promise. We appreciate you highlighting that they are a worthy investment for the performance you're receiving!

Enjoy the music and thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for the review, ChrisJ!

We’re so glad to hear your daughter is loving her WH-1000XM6 headphones and that they are performing exactly as expected. It's great to know the noise cancellation and sound quality are hitting the mark for her.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi papiloxs,

We are pleased to hear that you are enjoying the overall quality of the WH-1000XM6 headphones! It's fantastic that you've discovered the customizability within the Sony Headphones Connect app to fine-tune the EQ and make them truly shine for your listening preferences.

Thanks for choosing Sony.

Best regards, Eliab

Hi John,

Thanks for sharing your experience as a long-time Sony WH series user!

It's incredibly rewarding to hear that the XM6 headphones are solving past issues and that you find them to be the best out there, even surpassing the XM5s. We're always striving to innovate, and your feedback confirms our efforts.

Thanks for continue choosing Sony!

Sincerely,
Jenn.

Hi CHUD!
Thanks so much for your review of the WH-1000XM6.

Regarding the email and text alerts, those are actually controlled by your iPhone's "Announce Notifications" feature rather than the headphones themselves. You can easily turn this off by going to your iPhone Settings and toggling it off.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for sharing this thoughtful feedback on the WH-1000XM6, KFN3. We’re glad to hear you found the audio quality impressive, as delivering outstanding sound is a key goal for this series.

Regarding the concerns about comfort and ear pad heat retention: over-ear designs like the WH-1000XM6 are engineered to provide effective noise cancellation and immersive sound, which can sometimes result in warmer ear pads during extended use. User experiences with comfort can vary, and your comment is valuable for us as we continue to refine our design. We recommend taking short breaks during long listening sessions, which can help manage warmth and maintain comfort.

On the topic of touch controls, the WH-1000XM6 introduces advanced touch functionalities—including swipe and tap gestures—intended to offer intuitive control. We understand they may not suit all usage preferences, and your feedback is important for future improvements. If you encounter any reliability issues with these controls, please ensure your headset’s firmware is updated and consider customizing settings via the Headphones Connect app, which may improve the usability for your specific needs.

Your feedback will be shared with our product team for future development, as we are committed to enhancing both the listening experience and overall user comfort. Thanks for considering Sony.

Best regards,
Gus
Sony Social Media Team

Hello JohnnyD, thank you very much for this fantastic review! It brings us great satisfaction to hear that the WH1000XM6 are being recognized as our best headphones released to date! Taking the best features from their predecessors – the XM4 and XM5 – and elevating them to the next level! Thanks for continue choosing Sony, we really appreciate your loyalty! Sincerely, -Jenn.

Hi LooMcSwag, thank you for your honest and thoughtful review! We're happy to hear the Sony - WH1000XM6 has come the closest to delivering the experience you've been searching for. We understand that finding the perfect balance between sound quality and comfort can be a personal journey—especially when comparing over-ear headphones to earbuds. The WH1000XM6 is designed to offer powerful, immersive audio and advanced noise cancellation, and we're very glad it stood out among your options. Thank you for choosing Sony! Best regards, -Dominick

Hi Chuck,

We're thrilled to hear that you're enjoying your new WH-1000XM6 headphones and that you've been a loyal customer since the XM2! It's fantastic to know that you feel they are our best model yet. We're also glad to hear that you're not experiencing the disconnection issues you had with your XM5s. We've continuously worked to improve the stability of our Bluetooth connection with each new generation, and your feedback confirms that our efforts have been successful.

Thanks for choosing Sony, have a great day!
DiegoV

Hi JosephR,

Thanks for that fantastic 5-star review! We're thrilled to hear that you feel the WH-1000XM6 headphones surpass other brands you've used. It's truly rewarding to know that the noise cancellation is making such a difference for you. The HD Noise Cancelling Processor QN1 and Integrated Processor V1, working with eight microphones, are what deliver that truly immersive, distraction-free listening experience you're praising. We're also glad the setup was easy with the app!

Thanks for choosing Sony, and have a wonderful day!
DiegoV