Customer Ratings & Reviews
- Model:
- WH1000XM6/B
- SKU:
- 6620467
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.9 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention the phenomenal sound quality, comfort, and impressive battery life. Many also appreciate the improved portability, lightweight design, and sleek appearance. However, some customers report that the product can cause ears to sweat and desire better volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Heat dissipation
Top tier noise reduction and Sony sound!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had Sony’s noise cancelling headphone before. I have used a couple units that I think would be considered direct competitors to this pair, but I think this one is unique enough to stand on its own without comparisons. The packaging is what I would expect in 2025, all paper, with a cool curved cover, I was able to open the box, take everything out and drop it all in the recycling. That’s the way it should be. Inside the box, you’ll find the lovely, compact case for the XM6 that has a little pocket for your cords and is also color-matched, classy. The headphone’s finishes feel quite nice and the hardware all feels sturdy- except for what I thought was too much twisting or flex on the headband. Right has a little red dot and left has blue, so easy, classic. The padding on the headband and earcups is quite soft, yet firm enough that they don’t break down under compression. The outer finish likes to catch little marks every time I let the cups touch each other, but the little marks wipe off easily. I have a big head, so it’s often a gamble when ordering headphones that I have not been into the store to try on. This time I did not need to worry about fit; they go right on and seem to have more room for larger head people or letting the headband rest around your neck when you are not listening. The fit is not like any other over-ears I’ve worn. They fit very close on the ears, the fabric touches on mine, but it’s not noticeable. The headband has an arc to it and the whole array sits close on the ears and head. It seems the twist/flex on the headband is helpful for fitting the cans, adding a little more adjustment flexibility. There is very little inertia that might make them feel insecure when turning your head or walking. These headphones as well as their direct competitors are not waterproof in any way. The noise cancellation relies on microphones positioned around the outside of the earcups to listen to sound around you so it can apply “opposite” sounds, so your ears never hear most of the environmental noise around you. I can still hear incidental noises and voices, alarms, car horns, crosswalk signals… all the things you need to hear to be safe – the noise cancellation weeds out so much traffic noise it’s amazing. I was also amazed at how much background noise is just always present even when we think it’s quiet. Connectivity is excellent, I have had no trouble pairing or operating the headphones with Windows 11, Windows 10, an iPhone 16, iPhone 12 Pro, iPad, Android, and my Mac with no trouble at all. The sound quality is right there with what I would expect from Sony’s flagship headphones. First things first, to get the absolute best sound quality, I installed the app and went to the “System” section to disable “Connect to 2 devices simultaneously” – this allows the headphones Bluetooth radio run at it’s maximum bitrate. When I’m connected to 2 devices, the sound is very good, completely acceptable. When connected to just 1 device, there is a clear improvement in detail and airiness. With multipoint enabled, I did find some extremely demanding tracks like Florence & The Machine’s “Spectrum” will quickly show why the convenience of multipoint does have a cost in sound quality. Rumbling bass in Battlefield 2042, precision spatial positioning in movies and shows sounds great using the Cinema setting. When listening to “wall of sound” sort of songs, I found the exterior noise level does affect the sound quality- as the noise cancellation is working very hard, but this has only shown itself a couple of times. It’s quite well controlled and better than a big name competitor I’ve used. On reading about the 360 Reality surround feature, I thought I might be able to use it with any audio, but it seems to be limited to a few apps you have to install and use the content in there to enable the 360 Reality. I skipped it, I don’t need my new headphones to come with another monthly bill. Using the XM6 for a very long time, I will notice pressure points on the back of the earcups, but a little bit of adjustment of the headband toward the front or back of my head will make that better. I didn’t find them to be particularly hot to wear, but they are the warmest of the ones I’ve tried (they’re all hot). The Sony XM6 is my new daily driver, there are so many features and customizations with the app that these headphones are able to fill all of my needs with one pair. Recommended.
I would recommend this to a friend Yessirrr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve own by Sony thus far. I’m even wondering what else the could possibly improve at this point
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChalinYok,
Thank you for choosing Sony!
We're elated to hear that you regard the WH1000XM6 headphones as the best Sony has offered so far. Your high praise inspires us to continue advancing our technology and delivering exceptional audio experiences. We're grateful for your feedback and look forward to surprising you with future innovations.
Best regards,
-Fred
Best Headphones I Have Ever Used
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Bought these as a gift for a friend who is obsessed with music and hos review is “best headphones I have ever used”
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nicole,
Thank you for choosing Sony!
We're thrilled to hear that your friend is loving the WH-1000XM6 headphones. It's always wonderful to gift something that brings so much joy, especially to a music enthusiast! Their review really highlights the quality and performance of these headphones.
Best regards,
-Fred
Great, but worth $450? Eh.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Really great. I have the xm4 though and don’t see these as a big enough improvement to pay $450. I returned them and stuck with the xm4. If these were $300ish they would be a no brained
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your honest thoughts and feedback about the WH-1000XM6, MeganB. We’re glad to hear you found them to be a great product, and we completely understand your perspective as a current WH-1000XM4 user considering the upgrade.
The WH-1000XM6 is designed to build on Sony’s premium sound quality and industry-leading noise cancellation. With each new generation, we work to incorporate both technological advancements and feedback from our users to enhance comfort, usability, and sound experience. Some improvements in the XM6 include even more advanced noise cancellation, crystal-clear calls, and refinements to the overall design for enhanced wearability and ease of use. We appreciate that for loyal XM4 users, these updates may not always feel significant enough for everyone to make the switch at a higher price point.
Your suggestion regarding pricing is very valuable, and we are always reviewing feedback to find the right balance of innovation and accessibility. We’re grateful for your loyalty to the XM4 and hope it continues to provide excellent performance for your needs. If you decide to try out future models, we hope to deliver features that offer even more value for you.
Thanks again for taking the time to share your thoughts—your voice truly helps shape the future of Sony headphones.
Best regards,
Gus
Sony Social Media Team
Super sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are no negative comments. Everything is perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the glowing review, OleksandrS!
We are absolutely thrilled to hear that the WH-1000XM6 is perfect for you in every way. Knowing that we’ve hit the mark on everything from the noise cancellation to the comfort and sound quality means a lot to us.
Thank you for choosing Sony and for sharing your experience!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Okay at best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is good but it’s not comfortable 30 minutes of use and your ears are sweaty
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Smoak,
Thank you for considering Sony products.
We sincerely apologize for the discomfort you're experiencing with the WH-1000XM6 headphones. While we're glad to hear you appreciate the audio quality, we understand that comfort is equally important, and your feedback is taken very seriously.
To help improve your experience, please ensure the headphones are worn correctly, as proper positioning can significantly enhance comfort and reduce heat buildup. You can find detailed guidance on how to wear the unit for optimal comfort here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html
Rest assured, we will forward your comments to our dedicated Sony team for thorough review as we continuously strive to enhance our products. Thank you for bringing this to our attention.
Best regards,
-Fred
Great headphones but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great no complaints love the app that it is connected to. Does the job that it is intended to do, when I was on the plane the guy right behind me had a whole conversation and I could hear bits and pieces of it at time with volume on max during songs played. They do everything they say that they do
I would recommend this to a friendBEST HEADPHONES!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever!! The only thing is your hair oils will show if you are very oily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariahJ,
We are delighted to hear that you think the Sony WH-1000XM6 are the best headphones ever! Hearing feedback like this truly makes our day and affirms our commitment to providing outstanding audio products. Thank you so much for the fantastic 5-star review and for choosing Sony!
Regards,
Dominick
Love them!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] ANC is solid, you just need to make sure that you get a good clamp on your head. They smudge a litle bit, biggest complaint
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your feedback on the WH-1000XM6, LeoB. We're glad to hear that you're enjoying the active noise cancellation feature. Your comments regarding the fit are appreciated—achieving the best sound and ANC performance does often depend on adjusting the headband for a secure and comfortable fit.
We also understand your concern about smudging. The materials used are selected for comfort and audio quality, but they can sometimes show fingerprints or marks. To help minimize this, we recommend gently wiping the headphones with a soft, dry cloth. If you need further tips or support, please don't hesitate to reach out to our customer support team.
Your input is valuable and helps us continue to improve our products and user experience.
Thanks for choosing Sony!
Gus,
Sony North America Customer Support
Buy WH-1000XM5, WH-1000XM6 is terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I stayed with my WH-1000XM5 replacement. My WH-1000XM5 started to make a high pitch noise. I had the option to replace it with a new WH-1000XM5 or pay the difference and upgrade to WH-1000XM6. I upgraded. The sound in WH-1000XM6 is terrible compared to WH-1000XM5. Also, the microphone is terrible, sounds like a toy mic. Plus, the headphone continually shuts down without me doing anything. Could I have a defective headphone?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OccasionalBuyer,
We are sorry to hear that your experience with the WH-1000XM6 has not met your expectations, especially after moving from the XM5. The issues you described—poor sound quality, a "toy-like" microphone, and random shutdowns—are certainly not typical of this model, which features an upgraded QN3 processor and 12-microphone system for improved clarity. We recommend disabling the "Automatic Power Off" setting in the Sony Sound Connect app to address the shutdowns and performing a factory reset (holding the power and noise-canceling buttons for 10 seconds) to resolve potential software glitches affecting the audio; however, if the issues persist, it is very likely you have a defective unit and we encourage you to utilize your warranty for a replacement. Thanks for choosing Sony.
Best regards, Eliab
A son's birthday gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves loves loves these headphones. They are the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngelaB,
Thank you for choosing Sony!
We're elated to hear that your son loves the WH1000XM6 headphones so much. It’s wonderful to know they have made such a positive impact and are being enjoyed to the fullest. We appreciate you sharing this joy with us and hope they continue to deliver exceptional sound and comfort for him.
Best regards,
-Fred
Pretty dope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the xm5 and the difference is noticeable. I would definitely say get it if you have the budget
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LEOR!
Thank you for your feedback! We are thrilled to hear that you've noticed a significant difference after upgrading from the WH-1000XM5 to the WH-1000XM6.
This model features advanced noise cancellation and an exceptional battery life, allowing you to enjoy your music without interruption. We appreciate your recommendation!
Thanks for choosing Sony!
Best regards,
Estefany
Great headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved them! For me, I could not use it for long hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cardzfam,
It brings us great satisfaction to hear that you are enjoying your new WH-1000XM6 headphones. We put a lot of passion into the noise cancellation and sound quality of this model, and knowing that it delivers a premium experience for you is exactly what we strive for.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Excellent head phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The head phones are great. I purchased a pair for my son who is enjoying the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GloriaP,
That's fantastic! We are delighted to hear you and your son are both enjoying the great experience of the WH-1000XM6 Wireless Noise Canceling Headphones. Thanks for choosing Sony.
Best regards, Eliab
Great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are the best headphones I’ve ever owned. Great clarity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wyatt,
Thanks so much for taking the time to share your feedback about your new WH-1000XM6 headphones!
We are immensely pleased to hear that you think they are the best you've ever owned and that you're noticing the great clarity.
Thank you for selecting Sony!
Best regards,
Estefany
Sensational
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones in the market right now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carlos,
We could not be more pleased to hear that you consider the WH-1000XM6 to be one of the best on the market! We are glad that the new foldable design and our latest noise-canceling technology are providing the premium experience you deserve.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great but they're insanely uncomfortable. After about an hour the oressure on my ears becomes unbearable. I don't know who they designed these for, but clearly they didn't have human adult heads in mind. People say they loosen up over time but I've been using them daily for months and they still put way too much pressure on my ears. Way overpriced for such a lack of ergonomics.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello SeanF,
Thanks for reaching out to us about your WH-1000XM6 headphones. We're genuinely sorry to hear that you're finding them insanely uncomfortable even after months of daily use. That's definitely not the experience we want you to have.
We recommend you take a moment to review the official Sony Help Guide on how to properly wear the headset. Sometimes a very slight, specific adjustment can completely relieve pressure points.
Please check out this link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html
We sincerely appreciate you taking the time to share such detailed feedback about the comfort and ergonomics of the headphones. Receiving specific input like this is incredibly valuable to us.
Thanks for considering Sony products. We apologize for your experience.
Sincerely,
Estefany
Best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones ive ever owned! Worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, DevinH!
We are absolutely thrilled to hear that the WH-1000XM6 are the best headphones you've ever owned. It’s rewarding to know they were worth the investment for you!
Thank you for being part of the Sony family.
Best regards,
Gus, Sony Social Media Team
Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful earphones. Great upgrade from WH-1000Xm3
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, chunkees!
Welcome to the latest generation! The WH-1000XM3 was a classic, but we are so glad you’re enjoying the upgrade to the XM6. You’ll definitely notice the jump in noise-canceling precision and the improved voice pickup for calls. It’s a huge step forward and we’re thrilled it’s living up to the legacy for you!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Outstanding headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I purchased the new Sony XM10006 abd let me say they are outstanding and highly recommended to purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flan1208,
Thanks for this fantastic feedback! It's great to hear that you're so happy with your new WH-1000XM6 headphones.
Your review is a perfect, concise summary of what makes these headphones so good. The "outstanding" performance is exactly what we aim for, and it's clear you're experiencing the top-tier sound quality and noise cancellation they're known for.
Your recommendation is highly valuable to other people considering a premium pair of headphones. We're confident that your experience will be consistent and you'll continue to enjoy them for a long time.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.