Customer Ratings & Reviews

Hello KartikP,

Thank you for choosing Sony!

We're elated to hear that you’re enjoying the WH1000XM6 headphones so much that you plan to share them with your family for Christmas. It’s wonderful to know these headphones have made such a positive impression. Thank you for your enthusiastic support!

Best regards,
-Fred

Hello Pabz,

Thank you for choosing Sony products.

We apologize for any discomfort caused by the tight fit of your WH-1000XM6 headphones and appreciate the importance of a personalized sound experience. To help resolve these issues, please follow the steps below:

Adjusting the Fit: The headband is designed to create a secure seal for optimal noise cancellation. However, you can gently extend the sliders on both sides to achieve a more comfortable fit. Additionally, wearing the headphones slightly further forward or backward on the crown of your head may help reduce pressure.

For detailed instructions on adjusting the fit, please visit: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

Equalizer Feedback: We value your feedback on the equalizer settings. We recommend watching this helpful video to explore the equalizer feature and learn how to fine-tune it for enhanced sound quality: https://youtu.be/AEeLJM4tZyM

If you need further assistance or would like more information about your unit, please do not hesitate to contact our support team: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi JDell,
Thanks for the review. We really appreciate you sharing your honest thoughts on the WH-1000XM6. We're sorry to hear they haven't impressed you yet, especially since you were looking for more ways to change the sound.

We have some tools inside the Sony | Sound Connect app that might help you get things just right:

-Custom EQ Slots: In the app, you can find "Custom" settings. This lets you move the sliders yourself to change the bass or treble exactly how you want.

-Clear Bass: You can use this specific slider to make the bass stronger or lighter without making the music sound fuzzy.

We hope this helps!

Thanks for considering Sony. We’re always looking for ways to improve, so we truly value feedback like this.

Warm regards,
Estefany

Hi GB449,

It is great to hear that you are enjoying your new WH-1000XM6 headphones. We take immense pride in our noise-canceling technology and audio fidelity, so knowing they’ve made a positive impression on you is fantastic.

We also truly appreciate your candid feedback regarding the weight and form factor. Sony is constantly looking for ways to refine the balance between high-end hardware and portable comfort, and insights from listeners like you are exactly what drive our future innovations.

Thank you for being part of the Sony family and helping us push the boundaries of sound.

Regards,
Dominick

Hi JessicaP,

We are beyond pleased to hear that the WH-1000XM6 headphones are so loved that he always has them with him, even at school! It's fantastic to know they are a key part of his daily life. Thank you for sharing this wonderful feedback and for choosing Sony!

Best regards,
Dominick

Hi ScaryToast,

That's fantastic to hear! We're absolutely thrilled how much you're loving your new WH-1000XM6 headphones and that they've exceeded your expectations, even compared to the AirPods Max. We put a lot of effort into delivering industry-leading noise cancellation, exceptional sound quality, and all-day comfort, so your feedback truly means a lot to us. Enjoy your music!

Thanks for choosing Sony, have a great day!
DiegoV

Hello Drkylec, thanks for sharing this fantastic review!

We truly appreciate your recognition of the advancements in technology and design that we've implemented in the WH1000XM6.

Thanks for choosing Sony!

Sincerely,
Jenn.

Thank you for your enthusiastic review, PatriciaAm!

We are absolutely delighted to hear that you feel your WH-1000XM6 headphones are by far the best you have ever used! Your happiness is our top priority.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Huber,
Thank you for sharing your thoughts! We are very glad to hear you find the WH-1000XM6 impressive.

This model offers industry-leading noise cancellation and customizable sound settings through the Sony | Sound Connect app, so you can tailor the audio to your liking.

Thanks for choosing Sony. We appreciate your feedback and hope you continue to explore its features!
Best regards,
Estefany

Hello Steve,

Thank you for choosing Sony!

We're delighted that you chose the WH-1000XM6 headphones after conducting your research. Your feedback is our top priority, and we're glad to know that you’re enjoying them. Thank you for sharing your experience with us, and we hope you continue to enjoy your listening journey!

Best regards,
-Fred

Thank you for the fantastic review, AngelaT!

We are so glad to hear that your WH-1000XM6 headphones are really packing a punch for you! We put a lot of work into the new QN3 processor and those carbon-fiber drivers to make sure the sound is as powerful and clear as possible, so it’s awesome to hear that you’re feeling that impact. It's great to have you as part of the XM6 family!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hello Abel1623,

Thank you for choosing Sony!

It makes us really happy to hear that you love your new WH1000XM6 headphones! We're so glad they're living up to your expectations and providing the sound quality you were looking for. Thanks for the fantastic review!

Best regards,
-Fred

Hi MiuL,

Thank you so much for the 5-star review! It brings us great joy to hear that the Sony WH-1000XM6 headphones were a hit and that the recipient is enjoying them. We really appreciate you choosing Sony for such a special gift!

Regards,
Dominick

Hi JPLR,

Thank you for your feedback! We are honored to hear you are enjoying the industry-leading EQ customization and sound quality of the WH-1000XM6. We aim to provide a superior audio experience, so we're glad that part is hitting the mark.

We are sorry to hear about the discomfort you're experiencing. You should not be able to feel the internal components against your ears. To improve the fit and comfort, we recommend the following:

1. Check Headband Adjustment: Ensure the headband is adjusted so the earcups sit centered over your ears. If the headband is too loose, the earcups may tilt, causing the internal hardware to make contact with your ear.

2. Adjust Orientation: Adjust the orientation of the left and right units so that the earpads fit snugly all around your ears.

We hope those recommendations help. For further details about wearing the headphones and maximizing comfort, please visit:

https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

Thank you for considering Sony!

Regards,
Dominick

Hi LazaraCV,

Thanks for that wonderful 5-star review! We're so happy to hear that you find the WH-1000XM6 headphones to be worth the investment and so easy to use for your gym and daily routines. The Adaptive Sound Control feature is what makes them so versatile, automatically adjusting the ambient sound settings based on your location and activity, so you can enjoy the perfect sound experience wherever your day takes you.

Thanks for choosing Sony, and have a fantastic day!
DiegoV

Hi StevenB,

We are thrilled to hear that you find the Sony WH-1000XM6 to be good headphones!

We can certainly help you with the volume control—you can use the touch control panel located on the exterior of the right earcup. To adjust the volume, simply swipe up or down with your finger across the panel.

For more details on how to use all the touch control functions, including playback and calls, please visit the guide below:

Touch Control Details: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001867598.html?search=volume%20

Thank you for choosing Sony!

Regards,
Dominick

Hi Adler,

Thank you for choosing Sony!

We couldn't be happier to hear that you’re enjoying the WH-1000XM6 headphones both wirelessly and wired. It’s great to know they stand out as the best you’ve ever used. Thank you for sharing your positive experience with us!

Best regards,
-Fred

Hi textarheel,

We're so happy to hear that you're loving the XM6s! It's great to know you're enjoying the upgrades compared to the previous model. Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony!
-Eliab