Customer Ratings & Reviews

Hi COJS,

We are pleased to learn that your WH-1000XM6 headphones are providing the premium sound quality and long-wearing comfort you need for those extended listening sessions. We specifically designed the ergonomics of this model to ensure that whether you are deep into a cinematic soundtrack or a marathon of audible books, the experience remains effortless and immersive.

Thank you for trusting Sony to bring your favorite stories to life.

Regards,
Dominick

Hello Zengocrazy,

Thank you for choosing Sony!

We're honored to hear that your WH1000XM6 headphones provide excellent sound quality, comfort, and effective noise cancellation. Your positive experience with our software and design inspires us to continue enhancing our products for you.

Best regards,
-Fred

Hello NYCman,

Thank you for your valuable feedback on your new XM6 headphones.

We're glad to hear they've been a great upgrade from your XM4's outstanding sound quality and comfortable design.

We also appreciate you highlighting the areas where we can improve. Your feedback on the comfort compared to other headphones in the market and the desire to adjust the ambient sound level is incredibly helpful. Please make sure to download the Sony Headphones Connect App to explore all the customizable settings available!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi AileenR!
It brings us great satisfaction to hear that the WH-1000XM6 is providing the comfort and clear sound you were looking for!

These headphones are designed with soft padding so you can wear them for hours without any pressure. They also feature smart touch controls on the side, allowing you to change songs or adjust the volume with just a simple tap or swipe of your finger.

Thanks for choosing Sony!
Best regards,
Estefany

Hi MichaelB!
It brings us great satisfaction to hear about your experience with your new WH-1000XM6 headphones. We're glad the positive reviews led you to us and that you're enjoying the simple setup and the comfort.

We put a lot of work into the sound quality and we're so glad you've noticed the clarity and the incredible battery life. We appreciate your recommendation!

Thanks for choosing Sony!
Best regards,
Estefany

Hi Zamora,

That is truly fantastic to hear! We appreciate you choosing the WH-1000XM6 headphones, and we're thrilled that they are some of the best you've purchased.

It sounds like you've perfectly captured the key elements we focused on: the clear sound quality and perfect bass for an engaging listening experience, and the foldable design for excellent portability.

Thanks for choosing Sony.

Best regards,
Eliab

Hi MisterT,

It is truly wonderful to know that these have earned the spot as the best headphones you've ever used! Hearing that you trust them for music production is a massive compliment to our sound engineering. We also really appreciate the pro-tip on tweaking the EQ to get that perfect balance between the vocals and the bass; that kind of feedback is incredibly helpful for the rest of the community looking to dial in their perfect sound.

Thank you for making Sony a part of your creative studio!

Regards,
Dominick

Hi Kartier,

Thanks for sharing your experience! It's fantastic to hear that the WH-1000XM6 has been such a major upgrade for you, even coming from the excellent XM5s.

You've highlighted some of the key improvements we focused on with this model, including the enhanced comfort and the return to a folding case design. We know the folding feature was highly requested by our customers, and it's great to hear that you appreciate the change.

And thank you for the feedback on the noise cancellation. It's a huge point of pride for us, and hearing that you consider it the "best by far" is a fantastic compliment.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi Salman,

That's absolutely fantastic to hear! We're thrilled you're loving your new WH-1000XM6. It's great to know you're experiencing that huge upgrade in noise cancellation, especially on the plane – that's precisely what we aim for with our industry-leading technology. And we're glad the slightly stronger clamping force is benefiting your workouts by keeping them secure. It's also good to hear that initial discomfort resolved itself, leading to smooth sailing and very comfortable wear.

Thanks for choosing Sony, have a fantastic day!
DiegoV

Hi AverageUser,

Thanks for posting this fantastic review!

We're absolutely thrilled to hear such a passionate endorsement of the WH-1000XM6 headphones! It's fantastic that even as a long-time audio enthusiast and a fan of different brands, you've found the XM6s to be a 'perfect 10' and the best over-ear headphones on the market. We particularly appreciate you highlighting the importance of personalizing the EQ settings – that's a key step to truly unlocking their potential.

Thank you for sharing your journey and for the strong recommendation!

We appreciate your choice of Sony!

Sincerely,
Jenn.

Hi Edward,

We're so glad to hear that after trying other brands, you found our WH-1000XM6 headphones to be the perfect fit for you! It's fantastic to know you're very satisfied with the sound, noise cancellation, and smart features. We truly appreciate your high praise and are thrilled to hear you're getting a pair for your wife. Thanks for choosing Sony.

Best regards,
Eliab

Hi ValeriaZ,

We're thrilled to hear that you're enjoying the excellent noise cancellation and the lightweight, comfortable design of your new WH-1000XM6! It's great to know they are meeting your expectations for all-day wear.

Thanks for choosing Sony.

Best regards,
Eliab

Hi David,


That's fantastic feedback! We are delighted to hear that the WH-1000XM6 headphones are so comfortable you can wear them with no discomfort at all and that they are supporting your professional dictation work. We engineered them specifically for all-day comfort and crystal-clear call quality, so your comments about sound, ANC, and comfort mean a lot to us. Enjoy your seamless experience at work!

Thanks for choosing Sony.

Best regards,
Eliab

Hi DaymionC,

We are thrilled you love the great sound quality and the return of the folding mechanism on the WH-1000XM6 headphones, and we are happy your exchanged pair is working perfectly. We sincerely apologize for the initial clicking issue but are glad the battery life is lasting you well through the work week.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic review, Blake!

We are absolutely thrilled to hear that the WH-1000XM6 is providing such an amazing experience with its fit and noise-canceling quality. Hearing that it feels like a night and day difference compared to your previous headphones is a wonderful compliment to our audio engineering team!

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello DORISM,

Thank you for choosing Sony!

We couldn't be happier to hear that you are enjoying your WH-1000XM6 headphones. It’s wonderful to know their lightweight design and exceptional sound quality are making a positive impact on your listening experience. We truly appreciate your support and are here whenever you need assistance.

Best regards,
-Fred

Hello ContraryCandice,

Thank you for choosing Sony!

It makes us really happy to hear that you're loving the WH1000XM6! Your feedback about the sound quality, noise cancellation, and comfort truly highlights what we aim to deliver. We know the price is an investment, and it’s wonderful to hear that the performance and design make it worthwhile for you—especially as a go-to choice for workouts. Thanks so much for the recommendation and for sharing your experience!

Best regards,
-Fred

Hi Reilly,

Thank you for the feedback. I've adjusted the previous reply to be shorter while still addressing all your points:

We are thrilled you love the WH-1000XM6 headphones! We apologize that wearing them with your larger framed glasses causes irritation after extended use. To address the pressure, try adjusting your glasses' arms to rest higher or lower on the ear padding, or gently stretch the headband over a few books overnight to slightly reduce the clamping force.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your positive impressions, NadithD!

We are delighted to hear how impressed you are with your WH-1000XM6 headphones! It’s fantastic to know that you are consistently enjoying the clear and balanced sound quality, which is exactly what we strive for in our premium audio line.

We're also thrilled that the noise cancellation is working great, especially in busy environments, and that the long-lasting battery is meeting your needs. We engineer these headphones to deliver industry-leading quiet and all-day power, and your feedback is a wonderful confirmation of that effort.

Thanks again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello Ocean,

Thank you for choosing Sony!

We're excited to hear that the WH-1000XM6 headphones deliver beautiful sound quality for you. We appreciate your feedback on the volume level and are glad that overall, the listening experience remains enjoyable. Your thoughts are important to us as we continue to enhance our products.

Best regards,
-Fred