Customer Ratings & Reviews
- Model:
- WH1000XM6/L
- SKU:
- 12238523
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.9 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the product's phenomenal sound quality and comfortable fit. Many appreciate the long battery life and portability, enhanced by its foldable design. However, some customers have noted issues with heat dissipation, causing ears to sweat, and the volume not meeting their expectations. Overall, the positive aspects appear to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Good for music lovers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They fit insanely well and are comfortable to wear for long durations tho you can’t really lay down with them unless you’re flat on your back. The EQ settings are really great for a customizable listening experience too! All in all well worth the money, I’m happy with my upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisB,
Thank you so much for the 5-star review! We couldn't be happier to hear that you're enjoying the comfort and customizable listening experience with the WH-1000XM6 headphones. It's awesome to know that the EQ settings are helping you get the perfect sound for your needs.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great for Upgrades and best in Class
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I currently have the XM3s and was waiting for a real jump to upgrade and this is it! Better noise cancellation and clearer sound. Overall a great upgrade from older models and as always Sony is leading in over the ear headphones so a great buy no matter what.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience and for choosing Sony once again, CJOT! We are elated to hear that you noticed significant improvements in noise cancellation and sound clarity with the WH-1000XM6. It's great to know the upgrade has met your expectations, and we appreciate your recognition of Sony's commitment to innovation in over-ear headphones. Your feedback motivates us to keep delivering the best in audio technology. Enjoy your listening experience!We truly appreciate your support and for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had. Sound is superb and thr ease of use make it an amazing product, great price too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YoniS,
We’re thrilled to hear you’re enjoying your WH-1000XM5s! It’s great to know that the superb sound quality and ease of use have made them the best headphones you've owned. Thanks for choosing Sony.
Best regards,
Eliab
No headphone can cancel high pitched sounds.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes, these will cancel noise but they don't cancel extremly loud noises like yelling/ screaming or high pitched sounds like a squealing dryer. No headphones can cancel these sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raymond,
We truly appreciate you taking the time to share your feedback. You are exactly right—while our industry-leading noise-canceling technology is designed to drastically reduce ambient sounds like airplane engines or office chatter, sudden, high-pitched, or extremely loud noises can still be difficult to eliminate completely. We are glad to hear they are working well for your general noise-canceling needs!
Thanks for choosing Sony.
Best regards,
Eliab
Sony 1000XM6
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are aesthetically pleasing to look at and sound amazing. I recently lost a pair of headphones in Tokyo and needed a replacement quick. I did allot of research on Youtube and the XM6’s were highly regarded, which made my decision allot easier. These feel great on my head and over my ears. The noise cancelling function on these headlhones is excellent for the type of environments I’m engaged in. I’m sfill learning about the XM6’s functionality, but for now I’m really happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JoshuaC!
We are so glad that the WH-1000XM6 could step in as a worthy replacement after your trip to Tokyo! It’s great to hear that all that research paid off and that you're finding them both aesthetically pleasing and comfortable for long-term wear.
The improved noise cancellation is a big part of what makes this generation special, so we're thrilled it's helping you stay focused in your daily environments. Since you're still exploring all the new features, you’re in for a treat as you discover how the enhanced AI processing adapts to your surroundings even better than before. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Protección
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to suggest that if you are purchasing high-end headphones, it would be prudent to consider acquiring a protection plan. I highly recommend opting for an annual protection plan, as these plans typically safeguard all products purchased from Best Buy. Please ensure that all your purchases are indeed made from Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the thoughtful advice, RamiecG!
We appreciate you sharing your experience with the WH-1000XM6. We agree that protection plans are a great way to ensure peace of mind for high-end gear, and we’re glad you had a smooth experience with our partners at Best Buy.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Worth the upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Sony mx5 before and I loved them. I was hesitant to upgrade to the mx6 because of the price tag but after having them for a week now, I’m glad I did. The noise canceling and quality of sound are on a whole other level compare to previous generations. Definitely worth it
I would recommend this to a friend - Pros mentioned:Comfort
Superb Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly comfortable to wear with excellent ANC features that you can turn on and off. Wear these daily and absolutely love them. Some how Sony improved on the 1000XM5s!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello John,
Thank you for choosing Sony!
It's a true pleasure to hear that the WH1000XM6 offers you outstanding comfort and flexible ANC features that enhance your daily listening. We're grateful for your loyalty and delighted that the improvements have made a positive difference for you. Thank you for sharing your enthusiasm!
Best regards,
-Fred
- Pros mentioned:Sound quality
Must buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market. Love the noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyzonM,
We are thrilled to hear that you're loving the noise cancellation and consider these the best headphones on the market!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
1000-xm6
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 best noise cancelling, sound top tier love it, the quality not strong than xm5 but overall is still 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hello QuanN,
Thank you for choosing Sony!
We’re honored to hear that the WH-1000XM6 headphones deliver top-tier noise cancelling and sound quality that you love. It’s great to know that, despite some differences compared to the WH-1000XM5, the overall experience remains exceptional. Your positive feedback truly inspires us to keep innovating.
Best regards,
-Fred
- Pros mentioned:Sound quality
The best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think these headphones have the best combination of sound and noise cancelling of any I've tried. The Bose are also very good, but these seem just a bit better to me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff,
That is excellent feedback! We are thrilled to hear that you feel the WH-1000XM6 headphones offer the best combination of sound quality and noise canceling performance compared to others you have tried. We strive to lead in both areas, and we appreciate you choosing our product.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
GREATEST NOISE-CANCELING HEADPHONES EVER!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't ask for better noise-canceling headphones! The noise-canceling is such art, and even the built-in 360 Cinematic audio is actually off the hook! I highly recommend this to people that are sensitive to noises, and to help those to relax!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankMignona, thank you so much for your amazing feedback! We're elated to hear that the noise cancelling on the Sony - WH1000XM6 has made such a powerful impression, it truly is a blend of technology and art. It's great to know that the 360 Reality Audio also delivered that immersive experience you were hoping for. And we're really glad these headphones are helping you relax and find peace in noisy environments. Thank you for choosing Sony! Regards, -Dominick
- Pros mentioned:Comfort
Review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones! Comfortable and reliable. A must buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Serg,
We couldn't be happier to hear that your new WH-1000XM6 headphones are providing the comfort and reliability you need. Beyond the classic comfort, the XM6 features our brand-new QN3 Processor, which is seven times faster than previous versions. This works in tandem with an upgraded 12-microphone system to deliver the most precise noise cancellation we have ever engineered. Whether you're in a noisy office or on a long flight, the adaptive AI ensures your music remains the centerpiece of your experience.
We really appreciate you being part of the Sony family.
Best regards,
Dominick
- Pros mentioned:Sound quality
Definetly a Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation on these headphones is really good. On my last flight I couldn't get them connected to my AirFly pro before the trip so I put my Airpod Pro's in and covered my ears with these. I could watch my film and actually hear what was being said over jet noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimb,
We're thrilled to hear that the WH-1000XM6 headphones helped you enjoy your flight! It's fantastic that you found the noise cancellation effective enough to let you hear your film clearly, even over loud jet noise. Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones before a long flight and it was AMAZING. The noise cancellation is great. Still working through all the features (there is a "smart" conversation mode; 3D sounds; etc.) so, probably more to come.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kpldd,
Thank you for choosing Sony!
We're excited to hear that you enjoyed the WH1000XM6 headphones on your long flight and appreciated the excellent noise cancellation. It's great to know you're exploring the advanced features like the smart conversation mode and 3D sounds. We look forward to you discovering even more benefits as you continue using them.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best headphones i’ve ever had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Improvement over the xm5’s which i dodnt think could get better. Much more options for customizing your listening experience and feels strong on the new hinge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosueL,
We're thrilled that you are experiencing the improvements firsthand, especially with the enhanced customization options in the app and the strong, updated design. It's our goal to keep refining what makes the 1000X series the best.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sounding headphones, noise cancelling is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KyleR,
Thank you for choosing Sony!
We couldn't be happier to hear that you are enjoying the great sound quality and impressive noise cancelling features of the WH1000XM6 headphones. Your appreciation encourages us to continue innovating and delivering exceptional audio experiences. We're grateful for your support and hope these headphones enhance your listening moments every day.
Best regards,
-Fred
- Pros mentioned:Comfort
Not what I expected…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was alright, not what I was expecting. Overall fit was nice and comfortable to wear, but would press on my head after a long time. Feels cheap, your fingerprints will get everywhere. It’s almost a puzzle to fold it into the case, and the differences between each mode are very noticeable and would probably never use them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Ryan,
Thank you for considering Sony products.
We are sincerely sorry for the inconvenience and the disappointment you’ve experienced with your WH-1000XM6 headphones. It is clear that the sound, build feel, and ease of use did not align with your expectations, and we apologize for the frustration this has caused. This is certainly not up to the quality standards we strive for, and we take your concerns very seriously.
We want to assure you that we will forward your feedback regarding the material finish and the folding design to our dedicated Sony team for their thorough review as we continue to work diligently to enhance our products.
In the meantime, we would like to provide some steps that may help improve your experience:
1. Optimizing Sound Quality: If the default sound isn't what you expected, we recommend using the Sony Sound Connect app. We suggest toggling through different Equalizer presets like "Bright" or "Excited," or creating a custom profile to better suit your ears. You can see a walkthrough of these features here: https://youtu.be/7vPJ97Gy6l8?si=yX3Akj88Rbp8sF3w
2. Improving Comfort and Fit: To reduce the pressure on your head during long sessions, we suggest adjusting the headband sliders so they are extended equally on both sides. This ensures the earcups sit flush against your ears and prevents the headband from pulling too tightly against the crown of your head.
3. Maintaining the Finish: Because of the premium matte finish, natural oils can transfer easily. We recommend using a soft, dry microfiber cloth to wipe down the earcups after use to keep them looking new and free of fingerprints.
We’re committed to helping you resolve this issue. If the problem persists, please reach out to our dedicated support team for further assistance and advanced troubleshooting.
You can find all the contact options and helpful resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony WH1000XM6
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones alot! they are really good at noise cancelation.. and the sound is so pure and crisp. I do my physical activities with no problem.. while enjoying my music. I most definitely recommend these headphones. they are super dope and fun to listen to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WalterG,
Thank you so much for the 5-star review! We are absolutely thrilled to hear how much you're loving your headphones. It’s fantastic to know that the noise cancellation is making such a difference for you, and that you're enjoying the pure and crisp sound. We're also glad to hear they're comfortable enough for your physical activities, allowing you to enjoy your music without any interruptions.
Thanks for choosing Sony, have a nice day!
DiegoV
- Pros mentioned:Sound quality
Best Buy Forever Shopper
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a previous owner of the Sony XM5, the XM6 headphones have vast improvements on sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisH,
It is truly wonderful to know that you are enjoying the advancements in sound quality and noise cancellation on your new WH-1000XM6, especially coming from the previous generation.
We really appreciate you being part of the Sony family.
Regards,
Dominick