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Customer reviews

Rating 4.7 out of 5 stars with 1155 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers admire the product's phenomenal sound quality and comfortable fit. Many appreciate the long battery life and portability, enhanced by its foldable design. However, some customers have noted issues with heat dissipation, causing ears to sweat, and the volume not meeting their expectations. Overall, the positive aspects appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,155 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Massive upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from XM2 which lasted 8 years, these had big shoes to fill. Happy to report the sound quality and ANC is a huge upgrade. The microphone for calls is improved but still not as good as airpods Max. With that said best noise cancelling headphones available.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Don’t hesitate. Buy today!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the X5s sounded good but these have taken it a step beyond. The sounds quality is phenomenal but where they have made substantial improvement is in the noise cancellation. Just an amazing set of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony,

      We're so glad to hear that your Sony headphones have truly surpassed your expectations—thank you for the fantastic 5-star rating! It's wonderful to know that you're enjoying the phenomenal sound quality, and especially that the substantial improvements in noise cancellation have made such a difference for you. We appreciate your enthusiasm for this amazing set of headphones.

      Thank you for choosing Sony—wishing you a brilliant day!
      DiegoV. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony - WH-1000XM6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love their quality and sound. I had the previous version too, but they improved these a lot. I'm very happy with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, FredyG!

      We’re so happy to hear that you are loving the quality and sound of your new WH-1000XM6! It’s great to know that, as a previous owner, you’ve noticed the improvements we've made to this generation. We truly appreciate your continued support and are thrilled you're happy with your purchase!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great NC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my first over the ear NC headphones. I must say great start for me. The NC is phenomenal. I used it to take naps in a noisy hospital visit and the battery life was more then enough i got easily 8 hrs worth with some battery left. The top bar i feel can be a bit more comfy but i do have a pin head so maybe that was it. Besides that im always finding an excuse to wear them. If you want quality sound? Its there, but tbh there are better solutions for that. This one just checks off everything very well with NC bieng spectacular.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayG!
      Thanks so much for taking the time to share such detailed feedback on your WH-1000XM6 headphones. We are delighted to hear that they've been such a great start for your over the ear noise canceling experience!

      We're particularly proud that the noise cancelling is spectacular and helped you during that noisy hospital visit.

      We appreciate the honest feedback on the headband comfort; while fit can be tricky, we constantly look for ways to enhance design.

      We're genuinely thankful you decided on Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a Christmas gift for our daughter. She loves these things. It's amazing the sound that comes out of them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GamerID,
      Thanks so much for sharing your feedback with us! We are thrilled to hear that your daughter is loving her new Christmas gift.

      The WH-1000XM6 features our most advanced noise canceling yet, alongside a super comfortable design for long listening sessions. Plus, the battery lasts long enough to get her through days of music and calls without needing a charge.

      We appreciate you choosing Sony!
      Best regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Highly Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great, Barely have to charge, you can change a lot of settings in the app. Great for bus rides or normal everyday activities

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Char,
      Thanks so much for the great review on the WH-1000XM6 headphones!
      We are excited to hear that they are working great for you, that you barely have to charge them and that you find the app helpful for changing settings, especially for things like bus rides and daily use.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Big improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to have the XM4s, these are much better and cancel almost all airplane noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CromagJohnson,

      We are pleased to learn that your upgrade to the WH-1000XM6 has made such a significant difference in your travels! The XM4 was a fan favorite for years, so hearing that you find this new generation much better at silencing airplane engines is a fantastic testament to our engineering progress. We are thrilled that you can now enjoy a near-silent cabin experience, allowing you to focus entirely on your music or movies during long flights.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000XM6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my old over the ear headphones for the Sony 6. Perhaps it’s me but I think you should have the option to listen a little louder. But the background option is a great feature. And the case is perfect for on the go. Just snaps into place.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Xm6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling works fantastic for trucking and the audio sound great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GonzaloS,

      We are ecstatic to learn that your WH-1000XM6 headphones are making such a positive difference during your time on the road!

      We know that a trucking environment presents unique challenges, which is why we’ve equipped the XM6 with our most powerful hardware yet: the HD Noise Canceling Processor QN3. Combined with a total of 12 microphones, this system is designed to identify and cancel out the low-frequency roar of a truck engine with incredible speed and precision. We are thrilled that the "great" audio quality is helping you enjoy your favorite tracks and stay focused on the miles ahead.

      Thank you for trusting Sony to be your reliable companion on every journey.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Don't think about it, just buy them!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive used my friends M5's in the past for traveling and the gym. M5's are anazing. But these M6's are on a whole other level. Just get it and youll see. Loud, crisp and clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Darwin,

      Thank you for choosing Sony!

      It's truly wonderful to hear your positive feedback about the WH-1000XM5 headphones! We're immensely pleased to know you found them amazing for travel and the gym.
      The latest WH-1000XM6 elevates the audio experience to new heights, featuring remarkable improvements in sound quality and noise cancellation. We appreciate your recommendation! We are confident that you will continue to appreciate the vibrant, crisp, and clear sound they deliver.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Eddie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality on the sound I would definitely buy them again and recommend them to someone else…

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, EduardoE!

      We are thrilled to hear that you’re enjoying the high-quality sound of your WH-1000XM6. Having your recommendation means a lot to us, and we’re so glad you’d choose them again!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is next-level, works so well it softens the world even with no music playing. Our 2019 Sony WH-XB900N headphones are still going strong, but we had to try these. Sound and bass are comparable, with a slight upgrade you can feel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jjshort94,

      Thanks for taking the time to share this amazing review. We are so happy you chose to upgrade to the new WH-1000XM6 headphones! Your comment that the noise canceling is next-level and "softens the world" is exactly what we strive for.

      It's also fantastic to hear that your WH-XB900N headphones are still performing well, which is a testament to the durability we build into all our products.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 4 out of 5 stars

    Great EDC headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really nice. I still have the XM4 and I like them for connecting to my Sony TV. These don't see to connect as well. With the xm4 I can control both tv volume and headphone separately..perhaps firmware updates will change that. Because I have both, it's not a big deal. One stays at home (XM4) and these bad boys are my EDC.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AddieB,

      We are elated to hear that your new WH-1000XM6 headphones have earned a spot as your go-to "everyday carry." It is wonderful to see them joined with your XM4s to create the ultimate Sony audio duo.

      Regarding the connection with your Sony TV, we recommend unpairing the headphones from your TV and then pairing them again to refresh the link. This often resolves synchronization and volume control quirks. We are constantly working on firmware improvements, so please ensure both your headphones and TV are running the latest software versions for the best experience.

      Thank you for being such a loyal member of the Sony family.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Unique headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No words. Just buy if you care for quality. Extremely comfortable for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TechFinGaming,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH-1000XM6 headphones are delivering exceptional quality and comfort for you. It means a lot to us that they have become an essential part of your listening experience. Your straightforward recommendation is truly appreciated!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best noise canceling

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noise canceling headphone out there, when this headphone was turned on with the noise canceling on it is like a sound dampening bubble around you. Great headphone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your incredible review, Michael!

      We are absolutely thrilled to hear you call the WH-1000XM6 the best noise canceling headphone out there! Your description of feeling like you are in a "sound dampening bubble" is a fantastic compliment and perfectly captures what we aim for with our industry-leading Noise Canceling technology.

      It's rewarding to know that the advanced processing and multiple microphones are delivering that level of pure, uninterrupted immersion for you.

      Thank you again for choosing Sony to be your companion for great sound and silence!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Went with AirPods Max 2 but the Sony’s are great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound as well as noise cancellation just a little on the cheaper side as a construction returned for the AirPods Max 2 quality is unmatched as well as new uncompromising features perfect pair of quality is not an issue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ShawnH,

      Thank you for choosing Sony.

      We're honored to hear that you appreciate the excellent sound and noise cancellation of the WH1000XM6 headphones. We apologize if the construction did not fully align with the high-quality standards you expected. Your feedback is very valuable, and we will share it with our team as we continue to enhance our products.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great choice and best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent quality and sound. All The sounds are great and improvised when compared to XM-4.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi prince,

      We are thrilled to hear that you are enjoying the upgraded sound quality! It is great to know that the refinements we've made since the XM4 are delivering an excellent listening experience for you.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony head phones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones noice canceling is awesome price was great .A all around great product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, harveywalls45!

      We are thrilled to hear that you are loving your new WH-1000XM6! It is great to know that the awesome noise canceling and overall value are meeting your expectations for an all-around great product. We put a lot of work into making our latest noise-canceling technology better than ever, and we are so glad you are enjoying the experience!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound quality, coupled with both noise isolation and cancellation for 30% less than competitors made this a no brainer!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexanderN,

      It makes us really happy to hear that you’re enjoying the fantastic sound quality and effective noise isolation and cancellation of the Sony WH1000XM6. Offering such premium features at great value is something we’re proud of, and we’re thrilled it made your choice a no-brainer.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have the xm4's so have liked the noise canceling of Sony but these are a huge improvement. They don't suck on phone call and the touch pad actually work both issues I had with the xm4's. If you need headphones get these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juan,

      Thank you for the 5-star review! We're so happy to hear that your new WH-1000XM6 headphones are a huge improvement over the WH-1000XM4. It's fantastic that you're noticing a big difference in both the noise cancellation and the touch controls, as those were key areas of focus for us.

      The enhanced performance, especially for phone calls and the touch controls, is thanks to a major upgrade in the core technology. The WH-1000XM6 features the new HD Noise Canceling Processor QN3, which is seven times faster than its predecessor and utilizes 12 microphones—1.5 times more than the previous model. This new processor and microphone system work together in real-time to more effectively block out unwanted sounds and isolate your voice for crystal-clear calls, making a noticeable difference in your daily use.

      Thanks for choosing Sony, have an excellent day!
      DiegoV Sony_US