Customer Ratings & Reviews

Hello BrandonJ,

Thank you for considering Sony products.

We apologize for the inconvenience and any concern regarding the build quality of your WH-1000XM6 headphones. While we are pleased you are enjoying the audio and noise canceling, we take your feedback on the structural feel very seriously.

We will forward your comments to our dedicated Sony team for their thorough review. Please be assured that these headphones are engineered with high-quality materials designed for long-lasting durability while remaining lightweight for comfort. We continue to work diligently to enhance our products based on your valuable input.

Best regards,
-Fred

Hello EphraimN,

Thank you for choosing Sony!

We're beyond pleased to hear that you're enjoying the WH1000XM6 headphones! It's fantastic to know that you find their sound quality superior to other products. We truly appreciate your feedback and hope you continue to enjoy your listening experience.

Best regards,
-Fred

Hi Ashi, we are truly grateful to hear your feedback!
The Sony WH-1000XM6 headphones are designed to provide an exceptional listening experience, featuring best-in-class active noise cancellation that allows you to immerse yourself in your favorite music. With rich, dynamic sound, you'll enjoy deeper bass, clearer mids and spatial enhancements that elevate your audio experience.

Thanks for choosing Sony!
Best regards,
Estefany

Hi JUMANG,

We are very glad to hear that you are enjoying the unique sonic perspective of the WH-1000XM6! It is fascinating to hear from a longtime user of the 1000X series, and we appreciate your insight into how each generation offers its own distinct character. We are thrilled that this latest iteration has provided a new way for you to experience your favorite music.

Thank you for being such a loyal member of the Sony family and for making us part of your daily listening.

Best regards,
Dominick

Hello SamuelT,

Thank you for choosing Sony!

We're excited to hear that you value the WH1000XM6 headphones and would recommend them to others. Your endorsement means a lot, and we’re glad the quality and experience they offer resonate with you. We appreciate your trust in choosing our product.

Best regards,
-Fred

Hi KerlinM,

Thank you for choosing Sony!

We couldn't be happier to hear that you are enjoying the outstanding sound quality and perfect noise cancellation of the WH1000XM6. Thank you for sharing your positive feedback!

Best regards,
-Fred

Hello Vic06,

Thanks for your fantastic review of the WH-1000XM5 headphones!

We're thrilled to hear you're enjoying their great sound quality and especially that you find the noise cancellation to be one of the best in the market! That's exactly what we strive for!

We hope you continue to have an incredible listening experience with your XM5s.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi JohannA,

That's wonderful feedback! We are delighted that you find the WH-1000XM6 headphones to be a clear upgrade from the XM4 and XM5, specifically highlighting the improvements in comfort and software.

Thank you for choosing Sony!

Best regards,
Eliab

Hi VishalN,

We are thrilled to hear that after personalizing your settings, you are now very happy with the sound of your WH-1000XM6!

We appreciate you sharing the tip to experiment with the equalizer to find that perfect balance. It is wonderful that you are now enjoying the benefits of High-Resolution Audio and LDAC support, which ensure exceptional sound quality and detail even when listening wirelessly.

Thank you for trusting Sony.

Regards,
Dominick

Hi KATHYER,

We're so happy to hear how much you're enjoying the WH1000XM6 headphones! We're proud our industry-leading noise cancellation feature is hitting the mark for you.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, PatrickK!

We are absolutely thrilled to hear that the WH-1000XM6 headphones are the best you’ve ever owned! It’s wonderful to know that our latest noise-canceling technology is delivering the experience you were looking for.

Thank you for the recommendation and for choosing Sony!

Best regards,

Gus,
Sony Social Media Team

Hi US285126!
Thanks for the awesome review! We are thrilled to hear that you've enjoyed every generation of our headphones and that the WH-1000XM6 is your favorite so far.

These headphones feature our best noise canceling yet to block out the world around you. They are also super lightweight for all day comfort and have a long lasting battery so your music never has to stop.

We really appreciate your loyalty to the Sony family!
Best regards,
Estefany

Hi Knight!
Thanks so much for sharing your feedback with us.

We are thrilled to hear that your WH-1000XM6 headphones have become such a big part of your daily routine, from your travels to your gym sessions.

These headphones are built to keep up with you. They feature world class noise canceling that blocks out the world around you and a long battery life so the music never stops. Plus, they are designed to be super comfortable, making them perfect for those long walks or flights.

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hi JacquelineV, thank you for the wonderful 5-star review! We're really happy to hear that you're enjoying your new Sony WH-1000XM6 headphones. It's fantastic that you've noticed the improved ambient mode—we put a lot of effort into making the listening experience even better with this model. We appreciate you choosing Sony again and for sharing your feedback! Regards, -Dominick

Hi Earl,

It’s rewarding to hear that you are finding the noise cancellation on the WH-1000XM6 to be so effective. Our engineering team has worked tirelessly to refine our dual-processor technology and multi-microphone array to ensure that even the most unpredictable ambient sounds are neutralized, allowing you to enjoy your audio in a truly isolated and high-fidelity soundstage.

Thank you for choosing Sony.

Best regards,
Dominick

Hi Donron,

We’re thrilled to hear these are the best headphones you’ve owned! We appreciate the feedback regarding the heat during summer use, and we're glad you're enjoying the 10/10 performance.

Thanks for choosing Sony.

Best regards,
Eliab

Hi BorisA,

Thank you for choosing Sony!

We couldn't be happier to hear that you enjoy the WH1000XM6 headphones, appreciating both their ease of use and sleek design. It’s wonderful to know they are enhancing your listening experience. Thank you for sharing your positive feedback with us.

Best regards,
-Fred

Hi str8b8ed,

We're glad to hear you're enjoying the excellent battery life and multipoint connection on your WH-1000XM6 headphones. We apologize for the frustration with the noise-canceling fluctuations on the plane. This behavior is most often caused by the Adaptive Sound Control feature, which we recommend disabling in the Sony | Headphones Connect app to maintain a consistent noise-canceling level. If the issue persists, please ensure you have the latest firmware installed.

Thanks for choosing Sony.

Best regards,
Eliab

Hi EliS,

Thank you for your review! We're thrilled to hear you're enjoying the top-of-the-line sound quality and noise cancellation of the WH-1000XM6 headphones. We also appreciate your feedback on comfort, especially for glasses wearers.

For the most comfortable fit during long listening sessions, we recommend ensuring the headband is properly adjusted so the earcups sit snugly around your ears without putting too much pressure on your glasses' arms. Many users find that the clamping force and overall comfort improve over time with regular use.

Thanks for choosing Sony.

Best regards,
Eliab