Customer Ratings & Reviews

Hello NoelL,

Thank you for your fantastic review! We're so pleased to hear you're enjoying the amazing sound, noise cancellation, and transparency mode on your WH-1000XM6 headphones.

The Dual Noise Sensor technology is a key part of what makes the noise cancellation so effective. It uses two microphones on each earcup to capture ambient noise and process it for an even more immersive listening experience, allowing you to seamlessly switch between full quiet and a clear awareness of your surroundings.

Thanks for choosing Sony, and have a wonderful day!
DiegoV

Thank you for sharing your feedback! We're delighted to hear that you're enjoying your WH-1000XM6 headphones, especially after making the switch from AirPods Max. We strive to deliver a premium listening experience with advanced noise cancellation and comfort, and we're glad to know the headphones are meeting your expectations. If you have any suggestions or questions about optimizing your experience, please let us know—your input helps us continue improving our products.

We truly value your preference for Sony products!

Best regards,
Gus
Sony Social Media Team

Hello EHABZaki,

Thank you for choosing Sony!

We're immensely pleased to hear that you appreciate the unique color and design of the WH1000XM6! It's fantastic to know that you find it versatile for the gym, flights, and everyday use. Your feedback truly motivates us to continue delivering products that enhance your experience. Thank you for sharing your thoughts!

Best regards,
-Fred

Hello Bloodrain,

Thank you for choosing Sony!

We're honored to hear that you're enjoying your WH-1000XM6 headphones! It's fantastic to know that the noise-cancelling feature is helping the outside world disappear so you can fully enjoy your music. Thank you for sharing your positive experience!

Best regards,
-Fred

Hello Erick298,

Thank you for choosing Sony!

We're beyond pleased to hear you love your WH-1000XM6 headphones! It's wonderful to learn that you're enjoying their amazing sound quality and great noise canceling. Your experience motivates us to continue delivering high-quality products that enhance your listening experience.

Best regards,
-Fred

Thank you for your review, EduardoR! We're thrilled to hear that your WH-1000XM6 headphones are great for work and that you're happy with the mic's performance. We designed these headphones to be a versatile companion for both music and professional calls, and it's wonderful to know they are meeting your needs. Thank you for choosing Sony! Best regards, Gus, Sony Social Media Team.

Hi James,

Thank you for being a loyal Sony fan and for sharing your experience with the WH-1000XM6. We truly appreciate your feedback regarding the comfort and temperature of the ear pads, as well as your detailed honest input regarding your experience with our support teams. This information is invaluable as we strive to improve both our products and our service.

We understand how essential your headphones are for your work-from-home setup, and we would like to personally evaluate your case to better understand the issues you've encountered. We want to make sure we find the best possible path forward for you.

Please email the following information to socialsupport@am.sony.com so our specialized team can assist you directly:

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for considering Sony!

Regards,
Dominick

Thank you for your wonderful feedback on the WH-1000XM6, Yoshi! We're glad to hear you are enjoying the advanced noise cancellation and comfort. At Sony, we strive to deliver an exceptional listening experience, and the WH-1000XM6 incorporates our latest noise canceling technology and ergonomic design for all-day comfort. Your input means a lot to us and inspires our continued innovation. Enjoy your music in comfort and clarity!

Thanks for choosing us!

Best regards,
Gus
Sony Social Media Team

Hi Nabdeep,

We are pleased to learn that your WH-1000XM6 headphones have become an essential tool for both your music and your professional calls! We strive to refine every generation of the 1000X series, and while the jump from the previous model is designed to be a subtle evolution in comfort and processing power, we are glad you are finding them to be a top-tier recommendation for daily use.

Thank you for choosing Sony to keep you connected and immersed in your sound.

Regards,
Dominick

Hi Daniel,

Thanks for the review! We appreciate the comments towards the design, we can definitely take it in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality.

Thanks for choosing Sony. Have a nice day!
-DIegoV

Hi Sacon!
We are immensely pleased to hear your thoughts on the WH-1000XM6!

The headphones are designed with advanced noise cancellation and a super comfortable fit, so every detail in your music comes through clearly and you can enjoy long listening sessions without any hassle.

Thank you for choosing Sony!
Best regards,
Estefany

Thanks for that review, Lenny!

We're thrilled to hear you find the WH-1000XM6 headphones so awesome and that they sound amazing! We're so happy to know you're enjoying your new unit. Our team worked hard to deliver a high-quality product with fantastic features like incredible sound and industry-leading noise cancellation.

Thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Thank you for the amazing review, Nick!

We are thrilled to hear that the WH-1000XM6 has been a worthy upgrade from your XM3s! It’s great to know that you’re enjoying the step up in noise canceling and sound quality.

We also appreciate your feedback regarding the headband design. We know that comfort is subjective, especially when moving from a long-time favorite like the XM3, and we're glad to hear you're settling into the new fit. It’s also fantastic that you’re taking full advantage of the ability to use LDAC and your custom Equalizer settings at the same time for that high-resolution, personalized audio experience!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi KBS5,

We are so glad that you're enjoying the new WH-1000XM6 headphones and that you feel they're a great upgrade. We designed them to deliver excellent noise canceling and an even better listening experience.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Daniel,

We're thrilled to hear you're enjoying your XM6 headphones, especially the new feature that allows you to use them while charging! We know how important uninterrupted listening is, and we're delighted this enhancement is making a difference for you. And of course, we're ecstatic that you find the sound quality incredible! That's what we strive for with every product.

Thanks for choosing Sony, have an amazing day!
DiegoV

Thank you for sharing your experience with the WH-1000XM6 headphones and highlighting their great noise canceling during daily work, mysteriousbestbuy. We're glad the advanced noise canceling technology is making a positive difference in your work routine. The WH-1000XM6 is designed to deliver an immersive and comfortable experience, whether you're in a busy office or working remotely. If you ever have questions about optimizing features like noise canceling or sidetone during calls, or need support with any settings, we're here to help.

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi HumbertoL,
Thank you for sharing your thoughts on the WH-1000XM6! We're happy you consider them "Good headphones" overall.

About the sound quality, you can customize it to be exactly what you like using the Sony | Sound Connect app.
Here are the simplest things you can do right now to make the sound better:

-Go into the app and look for the Equalizer settings. You can play around with the sliders to change how the music sounds.

-Inside the app, find the setting called DSEE Extreme. This feature uses our smart technology to try and make compressed music sound closer to high resolution audio. It can really add detail and a sense of space to the music.

-In the app's system settings, make sure the "Bluetooth Connection Quality" is set to "Prioritize Sound Quality" instead of "Prioritize Stable Connection." This allows the headphones to use better streaming formats like LDAC for clearer audio (if your phone supports it).

Give those a try!

We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany

Hi IsaiahI, thank you so much for your amazing review! We're honored to hear that the Sony - WH1000XM6 have been your best purchase of the year. It's great to know you're enjoying the flawless sound and industry-leading noise cancellation. Thanks for choosing Sony to elevate your listening experience! Best regards, -Dominick