Customer Ratings & Reviews
- Model:
- WH1000XM6/L
- SKU:
- 12238523
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.9 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the phenomenal sound quality, comfort, and impressive battery life as major strengths. Many also appreciate the product's portability, lightweight design, and reliable connectivity. However, a few customers have noted concerns regarding heat dissipation, causing ears to sweat, and a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
Love ‘em
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I’ve had both these and the Bose NC headphones and I prefer these. Less glitchy then the Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Jason!
We are so pleased to hear that you find the WH-1000XM6 headphones to be a superior product compared to the competition!
It is incredibly rewarding to know that you prefer our model for its performance and reliability. We strive to provide a seamless and high-quality listening experience.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift for my son, he loves them. Had previous model and says these are by far better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SNL062989,
Thank you for choosing Sony!
We couldn't be happier to hear that your son loves the WH1000XM6 headphones and that he finds them an improvement over the previous model. It means a lot to us to be part of such special moments, like gifting something that truly enhances the listening experience.
Best regards,
-Fred
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great I had the xm5 and wanted to upgrade and let me tell you these are an absolute upgrade I really enjoy them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sergio,
It is great to hear that you are enjoying the WH-1000XM6 headphones!
We appreciate you being a loyal customer and choosing to upgrade from the XM5s. We are dedicated to continuous improvement, and knowing that you feel this is a significant upgrade is the highest compliment we could receive.
We really appreciate you choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Decent ANC headphones too tight on my head
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is decent. Not too heavy on the bass which is nice but a bit tinny with higher treble at least in my opinion. Unfortunately to much clamping force on my head so I’ll be retuning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mocchan,
Thanks so much for sharing your thoughts with us on the WH-1000XM6 headphones. We're really sorry about the clamping force being uncomfortable. We genuinely want every listening session to be a good one. Sometimes gently stretching the headband a little or adjusting the earcups angle can help loosen things up for a better fit.
As for the sound, one thing that might help is the Sony | Sound Connect app, there’s a simple built-in EQ, so you can fine-tune the bass and treble to match what sounds best to you.
Thanks for considering Sony and for your valuable feedback, it really helps us improve.
Sincerely,
Estefany
Happy son with new headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my son and he loves them! Just wish I could transfer the perks to him.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeatherNH,
It’s a true pleasure to hear that your son is so happy with his new WH-1000XM6! Choosing a gift for someone else can be a challenge, but you certainly picked a standout for high-quality audio.
We designed the WH-1000XM6 to be the ultimate companion for focus and enjoyment, featuring our most advanced noise cancellation yet to tune out distractions. Whether he is using them for studying, commuting, or simply losing himself in his favorite music, the refined comfort and long battery life ensure he can stay immersed all day. We are honored to be the brand behind such a special gift.
Thank you for trusting Sony.
Regards,
Dominick
Forever Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had xm4 and I bought this new model. Previous model was also perfect, this new model is the best until Sony makes new one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello YusufD,
Thank you for choosing Sony!
We couldn't be happier to hear that you’ve enjoyed both the WH1000XM4 and the new WH1000XM6 headphones. Your loyalty and kind words truly inspire us to keep pushing the boundaries of innovation and quality. Thank you for trusting us to enhance your listening experience with each new model.
Best regards,
-Fred
Great for the gym
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit for the gym does not slide off side functions are exceptional good
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, user183226!
We are glad to hear that the WH-1000XM6 is working out great for your gym sessions! It is awesome to know that you are finding the fit secure and that the side functions are helping you stay focused on your workout.
Thank you for choosing Sony and for sharing your recommendation!
Best regards,
Gus, Sony Social Media Team
Great headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones ive ever had. I had the XM4s and I thought their ANC were top tier until I upgraded to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TayA,
We are thrilled to hear that the Sony WH-1000XM6 headphones are one of the best you've ever owned!
It’s incredibly rewarding to know that you've noticed the significant leap in performance, especially coming from the excellent XM4s. We put a lot of focus into improving the Active Noise Cancellation (ANC) to deliver a truly unparalleled listening experience, and your feedback confirms we achieved that goal.
Thank you for sharing your experience and for being a loyal Sony customer!
Regards,
Dominick
Excellent listening experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A definite improvement on the XM4. A great listening experience for all types of media.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, BlueBear!
We are thrilled to hear that you’re enjoying the WH-1000XM6! The XM4 set a high bar, so hearing that you find these to be a definite improvement is a wonderful compliment. We’re so glad you’re getting a great listening experience across all your media—whether it’s music, movies, or podcasts, we design our headphones to bring out the best in every detail.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great sound quality. Terrible comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM6 headphones have great ANC and I was very impressed by the sound quality once I tuned it to my liking via the Sony app. However, I had to return the XM6 because wearing them for any extended period of time was actually hurting my ears no matter how I adjusted the fitting. They have very thin padding and the ear cups are so shallow that my ears were pressing against the ANC mics in the headphones. If I pay more than $400 for a product I prefer that it doesn't inflict pain when I use it. I decided to replace the XM6 with the Bose QC Ultra which do not quite match the XM6 when it comes to sound quality but I can wear them without any discomfort which is a great plus!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thank you for your detailed feedback on the WH-1000XM6 headphones. I'm glad you enjoyed the sound quality and ANC, but I'm very sorry to hear that the physical design caused you discomfort. Your experience is important to us, and we appreciate you bringing this to our attention.
We understand that comfort is a critical factor, especially for extended listening sessions, and it's disappointing to hear that the fit was not suitable for you. We are always working to improve our product designs, and we take all feedback, especially on comfort and ergonomics, very seriously.
While we're sad to see you return the XM6s, we're happy to hear you found a pair of headphones that you can wear comfortably.
Thanks for considering Sony products.
Best regards,
Eliab
Big issue was BestBuy Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset was jsut too tight for my head. That's just a personal thing. It took me two weeks and 3 days to figure that out. Put me just outside the insanely short two week return window. Seems everyone else provides 30 days. Anyway, BestBuy wouldnt budge. Im stuck trying to dump them on Ebay for a loss. I tore up my Bestbuy CC.
I would recommend this to a friend- Pros mentioned:Sound quality
Sound quality could’ve been better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected the sound to be better it’s okay it’s just not what I expected but the noise cancellation is great!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, LisaK!
We are happy to hear that you are enjoying the industry-leading noise cancellation on your WH-1000XM6. We’re sorry to hear the sound quality didn't quite hit the mark for you right out of the box, but we recommend trying the Equalizer settings in the Sony | Headphones Connect app to customize the audio to your personal taste. Many users find that a quick adjustment to the presets really brings the music to life. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Almost perfect.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My only gripe, material shows and holds fingerprint and skin oils, looks funky the moment you handle them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
It is great to hear that overall you are satisfied with your Sony WH-1000XM6 headphones!
We appreciate you taking the time to share your feedback regarding the material and the visibility of fingerprints and oils. We continuously strive to improve our design and material choices, and we will certainly pass this specific note along to our product team for consideration in future models.
Thank you again for the 5-star rating and for choosing Sony.
Regards,
Dominick
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the XM4s and everything i loved about the XM4s was upgraded with these. I wish i waited to buy these at -$20 off but i don’t regret the time I had with these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Magnumopus,
Thanks for sharing such an excellent and insightful review! We're thrilled to hear you're enjoying your WH-1000XM6 headphones so much, especially as an upgrade from the XM4s.
It's great to know that we were able to improve upon the features you already loved, and that the punchy sound and lightweight design are making them even more awesome for you.
We understand the feeling of missing a sale, but we're happy to hear you're not regretting the time you've had with them! Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Allison Zales
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I throughly enjoy these headphones. I use them every day. I great purchase!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllisonZ,
We are elated to hear that you are thoroughly enjoying your headphones and that they have become a part of your daily routine! It is wonderful to know that you consider them a great purchase.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and great sound. Comfortable and has metal hinges.
I would recommend this to a friend Love these headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, these are the best headphones I have ever gotten!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the amazing review, HopeD!
We are absolutely thrilled to hear that the WH-1000XM6 headphones are the best you’ve ever owned! That is quite a compliment, and we’re so happy that the sound quality and noise canceling are delivering exactly what you were looking for.
We hope you continue to enjoy every detail of your favorite music with them. Welcome to the Sony family, and thank you for choosing us!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sounds are great, mic is not good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound in these headphones are great. However, the mic, isn’t great. I have been on calls with people from my iPhone and I have had complaints about not hearing me at all and when I have connected it to my computer, people complained that I sound far away. Also it seems to cut off while on the phone it would switch over to the iPhone speaker on its own, without me doing anything. And I don’t what it is about those headphones, but they drain my iPhone battery so bad! I only listen to music on it mainly and by noon it’s already down to 65% after starting the morning around 9:30am at 100%. So despite the new mic system, I can’t recommend these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
Thanks for the review and the detailed explanation on the issues. We are very sorry to hear about the inconveniences encountered, and we will be more than glad to help you out.
For both computer and phone issues, a simple but effective step is to perform a reset or initialization of the headphones. This can resolve various connection and performance glitches by returning the headphones to their factory settings and clearing all pairing information. You can find more information and the steps on how to complete the troubleshooting steps on the following link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856788.html
We hope this helps. In case the problem persists, we highly recommend reaching to our Technical Support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. They will be able to assist further.
Thanks for the patience, and for considering Sony products.
DiegoV
- Pros mentioned:Sound quality
Best noise cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best if not the best noise cancellation headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user131318,
That's fantastic to hear! We're absolutely delighted to hear your WH-1000XM6 headphones have the very best noise cancellation. We strive to deliver an unparalleled listening experience. Thanks for choosing Sony.
-Eliab
Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great perfect, work great. Great products work great Best Buy is the store that treats customers great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MaryS,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM6 headphones are working perfectly and that you’re pleased with the product. It’s also wonderful to hear about your positive experience with Best Buy’s customer service. Your feedback encourages us to keep delivering quality and support that truly matter. Thank you for sharing!
Best regards,
-Fred