Customer Ratings & Reviews

Hi, CarlosM,

Thanks for the review and the 5-stars rating! We are truly heartened to learn to hear how much you are loving your Sony headphones! Powered by our next-gen processor and intelligent algorithms, the WH-1000XM6 premium headphones deliver studio-quality sound and our most advanced noise cancellation for an immersive, distraction-free listening experience!

Thanks for choosing Sony, have an amazing day!
-DiegoV

Thank you for sharing your positive experience with the WH-1000XM6, Lalo. We are delighted to hear that you are enjoying the great sound quality, effective noise cancellation, and impressive battery life.

We designed the WH-1000XM6 to deliver a superior audio experience, combining our latest HD Noise Canceling Processor QN3 with a new next-gen chip and 12 microphones for industry-leading noise cancellation. We also focused on ensuring a long-lasting battery life of up to 30 hours, so you can enjoy your music without interruption on long trips or throughout your day.

Your feedback is truly appreciated and confirms that our dedication to high-quality audio and advanced features is making a difference.

Thanks for choosing Sony and for being a valued customer.

Best regards,
Gus

Hi DiegoJ,

We are honored to hear that the WH-1000XM6 is providing you with such top-quality noise cancellation and that you feel they are a worthwhile investment!

The incredible silence you're experiencing is powered by our new HD Noise Canceling Processor QN3, which is significantly faster and more powerful than previous generations. This chip works alongside 12 integrated microphones to analyze and cancel out ambient noise in real-time with unparalleled precision. Combined with our custom carbon fiber drivers for studio-quality audio and a newly refined foldable design, these headphones are crafted to deliver a truly premium experience whether you are traveling or relaxing at home.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Hi EMILYN!
Thank you for sharing your thoughts with us!
It is fantastic to know that you find the WH-1000XM6 so elegant and that the sound has been great for you so far.

The WH-1000XM6 features our most advanced Auto NC Optimizer to date, which automatically adjusts noise canceling based on your environment. These headphones also offer ultra clear call quality through precise voice pickup technology.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi BrandonV,

We couldn't be happier to hear that your wife is absolutely loving her new headphones and that the upgrade has been so noticeable! It is fantastic to know that both the improved sturdiness and the enhanced sound quality are making such a positive impression. The WH-1000XM6 features a refined structural design for better durability and incorporates our latest audio processing technology to deliver even more precision and depth to your favorite tracks.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hi DerickB!
Thanks so much for sharing your feedback with us.
We are thrilled to hear that these are the best noise canceling headphones you’ve ever owned and that you're loving that clear sound and punchy bass!

The WH-1000XM6 is designed to give you a top tier listening experience. It features our most advanced noise canceling processors yet, combined with high quality drivers that bring out every detail in your music. Plus, with a long lasting battery and a super comfortable fit, they are perfect for all day use.

Thanks for choosing Sony!
Best regards,
Estefany

Hello ALWAYSSMILING,

Thank you for choosing Sony!

We're delighted to hear that the WH1000XM6 headphones have elevated both your listening experience and daily use. Knowing the sound quality, secure fit during movement, and ear cushion comfort are making such a difference truly means a lot. Thank you for sharing your recommendation!

Best regards,
-Fred

Hello JoelB,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you have experienced with the hinge mechanism on your WH-1000XM6 headphones. We understand how frustrating this can be after regular use. Please note that the warranty typically covers software malfunctions such as power, audio, and charging issues, but physical damage like this is unfortunately not covered, even if unintentional. We recommend checking with a local electronic repair center, as they may be able to assist in restoring your headphones. Should you be interested in exploring our latest products, please visit our website at https://electronics.sony.com/. We will also share your feedback with our dedicated team as we continue to improve our products.

Best regards,
-Fred

Thank you for your fantastic review, GabrielR! We're so happy to hear that your research and testing led you to the WH-1000XM6 headphones and that you're so glad you chose them. It's wonderful to know you find the sound great and that the app makes customization so easy. We designed these headphones to deliver an incredible audio experience, and we're thrilled that you are enjoying them so much. We sincerely appreciate your recommendation to others! Thank you for choosing Sony.

Best regards,
Gus, Sony Social Media Team.

Hi RockBB,

Thank you very much for taking the time to share your feedback on the WH-1000XM6 headphones!

We are very glad to hear that you appreciate the robust equalizer settings and the immersive sound quality, along with the great performance of our noise canceling features. Our goal is always to deliver an outstanding listening experience.

We also appreciate your note regarding the touch controls—that's valuable feedback that helps us improve feature versions of the product. Thank you for choosing Sony and enjoy your immersive audio!

Regards,
Dominick

Hi Sarah,

We’re thrilled to hear you’re enjoying your WH-1000XM5s! It’s great to know that the sound and fit exceeded your expectations, even within your existing ecosystem. Thanks for choosing Sony.

Best regards,
Eliab

Hello PeterC,

Thank you for choosing Sony!

We're excited to hear you're loving your new WH-1000XM6 headphones! It's fantastic to know you find them very comfortable and are experiencing a big jump in sound quality and ANC from your previous WH-1000XM5 model. We're thrilled you're enjoying the enhanced audio and noise-canceling performance.

Best regards,
-Fred

Thank you for sharing your experience and for choosing Sony once again, CJOT! We are elated to hear that you noticed significant improvements in noise cancellation and sound clarity with the WH-1000XM6. It's great to know the upgrade has met your expectations, and we appreciate your recognition of Sony's commitment to innovation in over-ear headphones. Your feedback motivates us to keep delivering the best in audio technology. Enjoy your listening experience!We truly appreciate your support and for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi PaulaS,

It’s rewarding to hear that you are enjoying the fantastic sound quality and awesome noise cancellation of your WH-1000XM6 headphones!

We are glad that you are picking up on new details in your favorite music. It is wonderful to know that the HD Noise Canceling Processor QN3 is delivering such a powerful experience, as it is 7x faster than the processor found in our previous WH-1000XM5 model. By optimizing 12 microphones in real time, this system ensures you get the very best in noise cancellation, sound quality, and call clarity.

Thank you for trusting Sony.

Regards,
Dominick

Hi RebeccaR,

We are so glad to hear your daughter is loving the performance of her new WH-1000XM6! While we can't help with the "ignoring" part, we’re thrilled the noise canceling is working exactly as intended.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, AlejandroE!

We’re thrilled to hear that the "awesome" noise cancellation on your WH-1000XM6 is hitting the mark for you! There’s nothing like finding that perfect peace and quiet while traveling, and we designed these headphones to be the ultimate companion for those long flights and commutes.

Thank you for choosing Sony and for the high recommendation!

Best regards, Gus, Sony Social Media Team

Hi DrCryptoG,

We're so happy to hear that your new WH-1000XM6 headphones are exceeding your expectations and that you're experiencing the world of immersive audio! It's fantastic to know you're feeling a revolutionary difference, and that they're making your movie-watching experience so much better.

The feeling of being "in the TV show" is exactly what we strive for, and it's all thanks to our next-generation technology. A standout feature of the WH-1000XM6 is the upgraded HD Noise Cancelling Processor QN3. This new processor, combined with a 12-microphone system, works to fine-tune and optimize the noise cancellation in real time, making distractions virtually disappear.

Thanks for choosing Sony, have a phenomenal day!
DiegoV

Hi AlexisB,

Thank you so much for the 5-star review! We couldn't be happier to hear that you're enjoying the comfort and customizable listening experience with the WH-1000XM6 headphones. It's awesome to know that the EQ settings are helping you get the perfect sound for your needs.

Thanks for choosing Sony.

Best regards,
Eliab