Customer Ratings & Reviews

Thank you for the feedback, Alonso!

We are so glad to hear the soundproofing is hitting the mark for you!

We also appreciate you calling out the cracking sound quality. That definitely shouldn't be happening, please reach out to our customer support team so we can look into troubleshooting steps and get this sorted out for you.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones


Thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hi BestBAnthony, we are truly wonderful to know that you are experiencing the excellent noise canceling features of the WH-1000XM6. With its ability to block out distractions, you can focus seamlessly on your work. Plus, the sound quality is exceptional and the multi-device switching allows for effortless connectivity.

Thanks for choosing Sony!
Best regards,
Estefany

Hello SriJ,

Thank you for considering Sony products.

We're genuinely sorry to hear that despite the exceptional sound quality, your new WH1000XM6 headphones caused significant discomfort during extended wear, leading to your decision to return them.

This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Best regards,
-Fred

Hi Aaron,

We are glad to hear the noise canceling is helping you! You can manage or disable the automatic device switching by visiting the "System" tab in the Sony | Sound Connect app and adjusting your Multipoint Connection settings.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, MiladW!

We are absolutely thrilled to hear that you are enjoying your WH-1000XM6 headphones and that they are your first ever headset! That's a huge compliment.

We appreciate you highlighting that they sound amazing and are very light. We designed the XM6 with a lightweight chassis and premium components to ensure studio-quality audio and maximum comfort, even during marathon listening sessions.

Thank you again for choosing Sony for your first premium audio experience!

Best regards, Gus, Sony Social Media Team

Hello AltTapestry, thanks for sharing your experience with the WH1000XM6!

It brings us great satisfaction to hear that you appreciate the advancements in technology and design that we've implemented in this model.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi Animal180!
Thank you so much for your wonderful feedback! It brings us great joy to hear that you are enjoying the WH-1000XM6 headphones. Their impressive noise-canceling feature and exceptional sound quality truly elevate the listening experience. We appreciate your recommendation and hope you continue to enjoy your music with these fantastic headphones!

Thanks for choosing Sony!
Best regards,
Estefany

Hi Hushamsaeb,

Thank you for your 5-star review of the WH-1000XM6 headphones! We're delighted to hear that you find the noise cancellation great and the sound so clean and comfortable.

The WH-1000XM6's noise cancellation is powered by a new QN3 processor, which works with a 12-microphone system to deliver an even more effective and immersive listening experience. It's designed to block out distractions and provide a serene and comfy listening environment, so your feedback is exactly what we love to hear.

Thanks for choosing Sony, have an amazing day!
DiegoV

Hello GuillermoR,

Thank you for choosing Sony!

We’re elated to hear that you’re enjoying the exceptional sound quality of the WH1000XM6. Your confidence in these headphones as the best in today’s market truly encourages us. Thank you for sharing your positive experience!

Best regards,
-Fred

Hi Dean,

Thanks for this excellent 5-star review! It's rewarding to hear you are very happy with the Sony WH-1000XM6 headphones! We're excited to know that you are enjoying both the exceptional sound quality and the performance of the noise cancellation. Thank you for sharing your positive review and for choosing Sony!

Best regards,
Dominick

Hi Golfingirl,

Thank you for the amazing review! We're so happy that our industry-leading noise canceling and comfortable design made your day of flying so much better. That's exactly the kind of experience we aim to deliver with the WH-1000XM6.

Thank you for choosing Sony!

Regards,
Dominick

Hi JacksonC, that's fantastic to hear! We're so thrilled that you're loving the Sony WH-1000XM6 headphones and finding the quality excellent. It's wonderful to know that our industry-leading noise canceling, and the incredibly rich sound with the LDAC codec for high-res audio are making such a difference for you. Enjoy your listening experience, and thanks again for choosing Sony! Regards, -Dominick

Hello InJ1,

Thank you for choosing Sony!

We're excited to hear that the WH1000XM6 headphones have made such a positive impression on you. Your praise for both the sound quality and noise-canceling capabilities means a lot, and we're glad these features are enhancing your listening experience. Thank you for sharing your kind words!

Best regards,
-Fred

Thank you for your fantastic review, RENB!

We are so pleased to hear that you love the sound of your WH-1000XM6 headphones and that you're so impressed with the awesome noise canceling. We designed them to deliver a premium listening experience with industry-leading technology, and it's wonderful to know we've succeeded.

Thank you again for choosing Sony and for your strong recommendation.

Best regards, Gus, Sony Social Media Team

Thank you for your fantastic feedback, gyrlee22! It is truly wonderful to know how much you love your WH-1000XM6 headphones.

We designed these headphones with industry-leading noise cancellation and advanced audio technology to provide an immersive listening experience with exceptional sound quality. It's rewarding to hear that you are enjoying both the deep quiet and the innovative "out of ear" experience. Our goal is to make listening to your favorite content as seamless and enjoyable as possible, whether you're tuning into your surroundings or getting lost in the music.

We appreciate you choosing Sony and sharing your positive experience with us! We hope you continue to enjoy your new headphones.

Best regards,
Gus Sony Social Media Team

Hi Saphyr,

Thank you for choosing Sony!

It’s rewarding to hear that you’re enjoying the amazing sound quality and effective ANC of the WH-1000XM6 headphones! We're delighted that they’re enhancing your listening experience. Thank you for sharing your positive feedback!

Best regards,
-Fred

Hi DeeZ,

We are delighted to hear that this has been your absolute best purchase!

Providing an exceptional blend of long-lasting battery life and immersive sound quality is exactly what we strive for, and we are glad your new WH1000XM6 are keeping you connected to your favorite music throughout the entire day. Your satisfaction means the world to us, and we look forward to keeping you plugged into great audio experiences for a long time to come.

Thank you for making Sony part of your daily entertainment.

Regards,
Dominick

Hi JubileeG,

We're glad you upgraded from the WH-1000XM3! We're sorry to hear about the discomfort, as new headphones can have a firmer clamping force initially. This typically improves as they break in over time, but you may find relief by slightly extending the headband sliders. You can find more tips on achieving the best fit here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

Thanks for choosing Sony.

Best regards,
Eliab

Hello JerryW,

Thank you for choosing Sony!

We're thrilled to hear that you're enjoying your WH-1000XM6 headphones. It's great to know that you find the Bluetooth pairing process easy and the battery life impressive. Your experience motivates us to continue delivering high-quality products.

Best regards,
-Fred