Customer Ratings & Reviews
- Model:
- WH1000XM6/L
- SKU:
- 6620462
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.9 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the product's phenomenal sound quality, comfort, and impressive battery life. Many also appreciate its portability, light weight, sleek design, and improved fit and connectivity. However, some customers noted concerns regarding heat dissipation, mentioning that it can make their ears sweat, and a few found the volume not as high as desired.
This summary was generated by AI based on customer reviews.
Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great perfect, work great. Great products work great Best Buy is the store that treats customers great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MaryS,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM6 headphones are working perfectly and that you’re pleased with the product. It’s also wonderful to hear about your positive experience with Best Buy’s customer service. Your feedback encourages us to keep delivering quality and support that truly matter. Thank you for sharing!
Best regards,
-Fred
Very satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really glad I bought this. The sound quality is clean, and it blocks out noise very well. Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brea,
That is wonderful feedback! We are thrilled that you are so glad you purchased the WH-1000XM6 Headphones and are enjoying the clean sound quality and excellent noise canceling. Thanks for choosing Sony.
Best regards, Eliab
Sony M6 headphones are fantastic ...but!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were phenomenal...But (always a but) the connection to attach to external audio did not function properly. I connected wire on plane but could only get left side and subsequently I got no audio on plane or even when connected to job computer. No audio. Crazy but true. This happened May 24,2025 and upon returning to office post flight.
I would recommend this to a friendHeadphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not cheap, but worth the money. does everything as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Glenn!
We’re glad to hear that your WH-1000XM6 headphones are delivering on every promise. We appreciate you highlighting that they are a worthy investment for the performance you're receiving!
Enjoy the music and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Far from Mid!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall. Out of the box eq settings are good but not great. But the sony app allows for a very good arrangement of eq settings that make these headphones shine!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi papiloxs,
We are pleased to hear that you are enjoying the overall quality of the WH-1000XM6 headphones! It's fantastic that you've discovered the customizability within the Sony Headphones Connect app to fine-tune the EQ and make them truly shine for your listening preferences.
Thanks for choosing Sony.
Best regards, Eliab
Headphone's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves them. They work exactly the way there suppose to.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, ChrisJ!
We’re so glad to hear your daughter is loving her WH-1000XM6 headphones and that they are performing exactly as expected. It's great to know the noise cancellation and sound quality are hitting the mark for her.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Best version yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had every sony wh series headphone and these solve a lot of the issues of previous ones. Still the best out there and better the the xm5s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John,
Thanks for sharing your experience as a long-time Sony WH series user!
It's incredibly rewarding to hear that the XM6 headphones are solving past issues and that you find them to be the best out there, even surpassing the XM5s. We're always striving to innovate, and your feedback confirms our efforts.
Thanks for continue choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Sound quality
Wanted to love, ended up returning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s unfortunate that the impressive audio quality of this headset is held back by uncomfortable, heat-retaining ear pads and annoying touch controls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this thoughtful feedback on the WH-1000XM6, KFN3. We’re glad to hear you found the audio quality impressive, as delivering outstanding sound is a key goal for this series.
Regarding the concerns about comfort and ear pad heat retention: over-ear designs like the WH-1000XM6 are engineered to provide effective noise cancellation and immersive sound, which can sometimes result in warmer ear pads during extended use. User experiences with comfort can vary, and your comment is valuable for us as we continue to refine our design. We recommend taking short breaks during long listening sessions, which can help manage warmth and maintain comfort.
On the topic of touch controls, the WH-1000XM6 introduces advanced touch functionalities—including swipe and tap gestures—intended to offer intuitive control. We understand they may not suit all usage preferences, and your feedback is important for future improvements. If you encounter any reliability issues with these controls, please ensure your headset’s firmware is updated and consider customizing settings via the Headphones Connect app, which may improve the usability for your specific needs.
Your feedback will be shared with our product team for future development, as we are committed to enhancing both the listening experience and overall user comfort. Thanks for considering Sony.
Best regards,
Gus
Sony Social Media Team
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have all of the xm series and these are easily the best of the bunch, they take the best of the xm-4 and the xm-5’s and combine them, excellent headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnnyD, thank you very much for this fantastic review! It brings us great satisfaction to hear that the WH1000XM6 are being recognized as our best headphones released to date! Taking the best features from their predecessors – the XM4 and XM5 – and elevating them to the next level! Thanks for continue choosing Sony, we really appreciate your loyalty! Sincerely, -Jenn.
Big issue was BestBuy Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset was jsut too tight for my head. That's just a personal thing. It took me two weeks and 3 days to figure that out. Put me just outside the insanely short two week return window. Seems everyone else provides 30 days. Anyway, BestBuy wouldnt budge. Im stuck trying to dump them on Ebay for a loss. I tore up my Bestbuy CC.
I would recommend this to a friendPretty solid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been looking for an over ear headset fir a while.. so many seem like, even with noise cancelling, the sound quality is still not as full or immersive as in ear buds.. these headphones ar still not quite satisfying what im looking for, but they’re the closest ive found
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LooMcSwag, thank you for your honest and thoughtful review! We're happy to hear the Sony - WH1000XM6 has come the closest to delivering the experience you've been searching for. We understand that finding the perfect balance between sound quality and comfort can be a personal journey—especially when comparing over-ear headphones to earbuds. The WH1000XM6 is designed to offer powerful, immersive audio and advanced noise cancellation, and we're very glad it stood out among your options. Thank you for choosing Sony! Best regards, -Dominick
Best headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony xm6 headphones just keep getting better! Been purchasing and wearing sony xm since xm2 came out and 6 by far is the best. My xm5 were always disconnecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck,
We're thrilled to hear that you're enjoying your new WH-1000XM6 headphones and that you've been a loyal customer since the XM2! It's fantastic to know that you feel they are our best model yet. We're also glad to hear that you're not experiencing the disconnection issues you had with your XM5s. We've continuously worked to improve the stability of our Bluetooth connection with each new generation, and your feedback confirms that our efforts have been successful.
Thanks for choosing Sony, have a great day!
DiegoV
Headphone Review
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but the voice prompts from email and texts is annoying on an Apple iPhone. They need to give an option to turn that off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CHUD!
Thanks so much for your review of the WH-1000XM6.
Regarding the email and text alerts, those are actually controlled by your iPhone's "Announce Notifications" feature rather than the headphones themselves. You can easily turn this off by going to your iPhone Settings and toggling it off.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound qualityCons mentioned:Heat dissipation
Top tier noise reduction and Sony sound!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had Sony’s noise cancelling headphone before. I have used a couple units that I think would be considered direct competitors to this pair, but I think this one is unique enough to stand on its own without comparisons. The packaging is what I would expect in 2025, all paper, with a cool curved cover, I was able to open the box, take everything out and drop it all in the recycling. That’s the way it should be. Inside the box, you’ll find the lovely, compact case for the XM6 that has a little pocket for your cords and is also color-matched, classy. The headphone’s finishes feel quite nice and the hardware all feels sturdy- except for what I thought was too much twisting or flex on the headband. Right has a little red dot and left has blue, so easy, classic. The padding on the headband and earcups is quite soft, yet firm enough that they don’t break down under compression. The outer finish likes to catch little marks every time I let the cups touch each other, but the little marks wipe off easily. I have a big head, so it’s often a gamble when ordering headphones that I have not been into the store to try on. This time I did not need to worry about fit; they go right on and seem to have more room for larger head people or letting the headband rest around your neck when you are not listening. The fit is not like any other over-ears I’ve worn. They fit very close on the ears, the fabric touches on mine, but it’s not noticeable. The headband has an arc to it and the whole array sits close on the ears and head. It seems the twist/flex on the headband is helpful for fitting the cans, adding a little more adjustment flexibility. There is very little inertia that might make them feel insecure when turning your head or walking. These headphones as well as their direct competitors are not waterproof in any way. The noise cancellation relies on microphones positioned around the outside of the earcups to listen to sound around you so it can apply “opposite” sounds, so your ears never hear most of the environmental noise around you. I can still hear incidental noises and voices, alarms, car horns, crosswalk signals… all the things you need to hear to be safe – the noise cancellation weeds out so much traffic noise it’s amazing. I was also amazed at how much background noise is just always present even when we think it’s quiet. Connectivity is excellent, I have had no trouble pairing or operating the headphones with Windows 11, Windows 10, an iPhone 16, iPhone 12 Pro, iPad, Android, and my Mac with no trouble at all. The sound quality is right there with what I would expect from Sony’s flagship headphones. First things first, to get the absolute best sound quality, I installed the app and went to the “System” section to disable “Connect to 2 devices simultaneously” – this allows the headphones Bluetooth radio run at it’s maximum bitrate. When I’m connected to 2 devices, the sound is very good, completely acceptable. When connected to just 1 device, there is a clear improvement in detail and airiness. With multipoint enabled, I did find some extremely demanding tracks like Florence & The Machine’s “Spectrum” will quickly show why the convenience of multipoint does have a cost in sound quality. Rumbling bass in Battlefield 2042, precision spatial positioning in movies and shows sounds great using the Cinema setting. When listening to “wall of sound” sort of songs, I found the exterior noise level does affect the sound quality- as the noise cancellation is working very hard, but this has only shown itself a couple of times. It’s quite well controlled and better than a big name competitor I’ve used. On reading about the 360 Reality surround feature, I thought I might be able to use it with any audio, but it seems to be limited to a few apps you have to install and use the content in there to enable the 360 Reality. I skipped it, I don’t need my new headphones to come with another monthly bill. Using the XM6 for a very long time, I will notice pressure points on the back of the earcups, but a little bit of adjustment of the headband toward the front or back of my head will make that better. I didn’t find them to be particularly hot to wear, but they are the warmest of the ones I’ve tried (they’re all hot). The Sony XM6 is my new daily driver, there are so many features and customizations with the app that these headphones are able to fill all of my needs with one pair. Recommended.
I would recommend this to a friend The best noise cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had beats and Bose, these beat both of them. True noise cancellation. A little pricy but worth it in my opinion. Easy setup and use with app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephR,
Thanks for that fantastic 5-star review! We're thrilled to hear that you feel the WH-1000XM6 headphones surpass other brands you've used. It's truly rewarding to know that the noise cancellation is making such a difference for you. The HD Noise Cancelling Processor QN1 and Integrated Processor V1, working with eight microphones, are what deliver that truly immersive, distraction-free listening experience you're praising. We're also glad the setup was easy with the app!
Thanks for choosing Sony, and have a wonderful day!
DiegoV
Great, but worth $450? Eh.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Really great. I have the xm4 though and don’t see these as a big enough improvement to pay $450. I returned them and stuck with the xm4. If these were $300ish they would be a no brained
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your honest thoughts and feedback about the WH-1000XM6, MeganB. We’re glad to hear you found them to be a great product, and we completely understand your perspective as a current WH-1000XM4 user considering the upgrade.
The WH-1000XM6 is designed to build on Sony’s premium sound quality and industry-leading noise cancellation. With each new generation, we work to incorporate both technological advancements and feedback from our users to enhance comfort, usability, and sound experience. Some improvements in the XM6 include even more advanced noise cancellation, crystal-clear calls, and refinements to the overall design for enhanced wearability and ease of use. We appreciate that for loyal XM4 users, these updates may not always feel significant enough for everyone to make the switch at a higher price point.
Your suggestion regarding pricing is very valuable, and we are always reviewing feedback to find the right balance of innovation and accessibility. We’re grateful for your loyalty to the XM4 and hope it continues to provide excellent performance for your needs. If you decide to try out future models, we hope to deliver features that offer even more value for you.
Thanks again for taking the time to share your thoughts—your voice truly helps shape the future of Sony headphones.
Best regards,
Gus
Sony Social Media Team
Best Headphones I Have Ever Used
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Bought these as a gift for a friend who is obsessed with music and hos review is “best headphones I have ever used”
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nicole,
Thank you for choosing Sony!
We're thrilled to hear that your friend is loving the WH-1000XM6 headphones. It's always wonderful to gift something that brings so much joy, especially to a music enthusiast! Their review really highlights the quality and performance of these headphones.
Best regards,
-Fred
Yessirrr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve own by Sony thus far. I’m even wondering what else the could possibly improve at this point
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChalinYok,
Thank you for choosing Sony!
We're elated to hear that you regard the WH1000XM6 headphones as the best Sony has offered so far. Your high praise inspires us to continue advancing our technology and delivering exceptional audio experiences. We're grateful for your feedback and look forward to surprising you with future innovations.
Best regards,
-Fred
Great headphones but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great no complaints love the app that it is connected to. Does the job that it is intended to do, when I was on the plane the guy right behind me had a whole conversation and I could hear bits and pieces of it at time with volume on max during songs played. They do everything they say that they do
I would recommend this to a friendLove them!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] ANC is solid, you just need to make sure that you get a good clamp on your head. They smudge a litle bit, biggest complaint
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your feedback on the WH-1000XM6, LeoB. We're glad to hear that you're enjoying the active noise cancellation feature. Your comments regarding the fit are appreciated—achieving the best sound and ANC performance does often depend on adjusting the headband for a secure and comfortable fit.
We also understand your concern about smudging. The materials used are selected for comfort and audio quality, but they can sometimes show fingerprints or marks. To help minimize this, we recommend gently wiping the headphones with a soft, dry cloth. If you need further tips or support, please don't hesitate to reach out to our customer support team.
Your input is valuable and helps us continue to improve our products and user experience.
Thanks for choosing Sony!
Gus,
Sony North America Customer Support