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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1042 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the excellent sound quality, comfortable fit, and long-lasting battery life of the WH-1000XM6 headphones. Many appreciate the portability, lightweight design, and connectivity features. Some customers have mentioned concerns about heat around the ears, volume levels, and ear cup size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,042 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very Nice Upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pair of XM5's and those were amazing. These are even better. Foldable design makes them more compact and easier to travel. Magnet clasp on carrying case is very nice. I guess i never realize the tine it took to zip and unzip the XM5's. Nice ease of use upgrade. The ANC and transparancy modes are even better than the XM5s. The head band and ear cups feel soft, comfortable and dont cause any discomfort even after a four hour listening session. Overall amazing. As for cons there is an ANC mike in the center of the inside earcups that protrudes out a bit. I am hoping as I wear the ear cups in, this will not cause discomfort. Price increase to $450 from $400 for the XM5's was not welcomed. But I guess the price of everything is going up price wise.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Premium sound and Comfort

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony XM6 headphones deliver amazing sound with deep bass, crisp highs, and excellent noise cancellation. They’re extremely comfortable for long use, and the battery life easily lasts all day. The app customization is great, and call quality is clear. These are the second set of Sony XM6 headphones I have one for myself and one as gift. Overall, a premium upgrade that feels worth every dollar.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AliA,

      It's a true pleasure to hear such detailed praise for the WH-1000XM6 headphones!

      We are so glad you are experiencing the amazing sound quality, deep bass, crisp highs, and our industry-leading noise cancellation. It's excellent to know you find them comfortable for all-day use and that the battery life and app customization meet your needs.

      Thank you for trusting Sony enough to purchase a second pair as a gift! We truly appreciate your support and your five-star rating.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Greatest Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I have ever owned! I am always looking for good quality audio that matches the price, and these ones do. I like the way they fit and are designed. Everything is simple and looks appealing, along with a very simple magnetic case to go with it. The button designs are obvious which is nice to click the right ones on the left side. The right side has amazing swiping features that make it easy to change the music or video without needing to click the device. The app is also amazing as it has incredible features and customizations. I like the one where when I take off the headphones it will pause whatever I’m listening to. Not to mention the best part which is the noise cancellation, nothing beats it. Overall I’m very happy with the product and everything it has to offer!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the awesome review, CarsonT! We are so glad to hear the WH-1000XM6 is the best pair of headphones you’ve ever owned. It is great that you're enjoying the intuitive touch controls, the "wear detection" pause feature, and our industry-leading noise cancellation. We’re happy the design and app customization are hitting the mark for you!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Pricey, but a great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM6 are the best ANC headphones I’ve used, great sound, top-tier noise cancellation, excellent call quality, and solid 30-hour battery life. They’re comfortable, foldable, and packed with smart features. Pricey, but worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Ethan,

      Thanks for the review and the 5-stars rating! We are truly heartened to hear how much you are loving your brand new Sony Headphones! It is amazing to hear you are taking advantage of the top-technology features they include, such as a magnificent and enhanced Sound quality, modern and comfortable design and of course, the outstanding and even better Noise Cancelling! We appreciate all the feedback and surely the comments will help us to keep striving excellence with our products.

      Thank you for choosing Sony, have an amazing day! -DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    xm6 review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10. Durable enough for the gym. Stylish enough for everyday use. A lot of features in-app for customizing sound quality to your exact preferences

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bspill,

      It’s a true pleasure to hear that the WH-1000XM6 is hitting a perfect 10/10 for you! We designed these to be versatile enough to transition from the intensity of the gym to everyday style without missing a beat. It is fantastic to know you are diving into the Sony | Headphones Connect app to utilize those extensive customization features and tailor the sound quality to your exact preferences.

      Thank you for making Sony your top choice for both performance and style!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great noise cancellation and sound quality!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent upgrade , even if coming from a the XM5s. I use these all day at the office for Teams and Zoom calls and the battery life is great! The sound quality is excellent. My coworkers mentioned I sounded robotic when I walked away downstairs to the kitchen, about 40+ feet away, which is expected. But I was still connected and could hear them fine. When I'm within the appropriate BT range, I have zero issues with them. The noise cancellation is 2nd to none! One minor complaint, be careful when removing them from the carry case and unfolding them. When I first opened them, I got pinched on the finger and it's a pretty sharp pinch. I am glad they fold again, as the carry case is smaller. I also use them with an External DAC for Qobuz FLAC audio. I have a Dense Audio DAC and they sound even better when using that 3.5mm hard wired cable to the DAC.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Best of the Best!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones check EVERY BOX. Comfort, Battery life, Ease of use, And of course Sound. Only one negative, they make my ears Sweat. But they are better insulated then the previous model. So no damage frome sweating.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lynn,

      Thank you for choosing Sony!

      We're excited to hear that your WH-1000XM6 headphones check every box for comfort, battery life, ease of use, and sound! We appreciate you noting the improved insulation over the previous model, which prevents damage despite the sweating. Thank you for this valuable feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headphones! The Sony WH‑1000XM6 delivers outstanding noise cancellation, rich sound, and super‑comfortable earcups. The Midnight Blue color looks premium, and the battery life easily lasts through long workdays. Totally worth it!”

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DJ01! Thanks for the review!
      It brings us great joy to hear that your new WH-1000XM6 headphones are a hit, from the color choice to the long-lasting battery.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been amazing. I owned the previous generation of these headphones and they are much better in my opinion. Comfortable and great quality. Battery last for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GianfrancoE,

      Thank you for choosing Sony!

      We're honored to hear that your experience with the WH1000XM6 headphones has been so positive, especially coming from a longtime user of the previous generation. It's wonderful to know that the improvements in comfort, sound quality, and battery life have made a meaningful difference for you. Your feedback inspires us to keep advancing our products.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came from the Airpods Max and couldnt be happier. The AirPods Max never felt like the best-in-class in either ANC or sound quality generally. I was holding off on the XM5 until the XM6 and ended up trading in the AirPods Max. The build quality on these is wonderful and they are much lighter than the Max. Sound quality is another level and the ANC is amazing. They are also much more comfortable to wear than the Max. The travel case is also excellent. I haven’t played around with the accompanying app much but it looks like it has some cool features. Really happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Top Tier Sound, Top Tier ANC. A Must Buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time trying a WH-1000XM series headphone and these XM6’s are awesome! The ANC and Transparency modes are top level. With ANC the world around you disappears and with Transparency mode you can hear birds chirping and cars approaching while walking your dog. Sony really out did themselves with these 2 feature. Comfort level is also top notch, I can wear these for hours no problem. The battery life is excellent, up to 30 hours with ANC features turned on. And the sound quality is superb, you can even have a custom EQ with a 10-band slider to get the exact sound you want.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Pricey, but worth every penny.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found these amazingly comfortable and extremely effective at reducing airplane noise. The battery life is phenomenal as well. If I had to pick at anything, it’s the case that I’m not fond of. While I’m happy it’s there as competitors don’t include one, you have to contort the headphones to get them in the case. And if they are not placed in the case perfectly the case won’t close but again I am nitpicking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FelixS,

      Thank you for choosing Sony!

      We're elated to hear that your WH-1000XM6 are amazingly comfortable, extremely effective at reducing airplane noise, and delivering phenomenal battery life. Enjoy every flight and long listening session ahead!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony XM6s >>>> Airpods Max and XM5s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal sound clarity; a clear step up even from the XM5s I currently own. ANC is basically unparalleled at this point. When on, entire world is basically on mute (especially while music is playing). Comfort level is great, even if the clamping is a bit stronger than the xm5. Owned a pair of airpods max for a few years, and let me just say as an iphone user, the xm6s blow them out of the water in so many categories that matter most (sound, comfort, portability, ANC). These are by far the best headphones I’ve ever worn and it’s not even close.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony xm6000

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before buying the Sony XM6, I compared them with the Apple AirPods Max. I honestly felt the Sony headphones were much better. The noise cancellation has very minimal low humming sound, and the cinematic mode along with the overall audio quality is excellent. I also love how lightweight and comfortable they feel. The only drawback is that they don’t look as premium as the AirPods Max. But apart from that, the sound quality, adaptive noise cancellation, and cinematic sound experience are awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, SiddantharaoN!

      It’s great to hear that after a side-by-side comparison, the WH-1000XM6 won you over. We take a lot of pride in our Adaptive Noise Cancellation, and it's wonderful that you’re noticing that nearly silent floor compared to other premium options. We also appreciate the feedback on the design—while we prioritize a lightweight, foldable build for all-day comfort and travel, we know that aesthetic tastes vary!

      The Cinema Mode is one of our favorite new additions for 2025, and we're thrilled it’s giving you that immersive experience you were looking for.

      Thank you for choosing Sony!

      Best regards,

      Gus,
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    The Best

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a very picky person when it comes to headphones. I have bought and returned many because I am not happy with them. This is the first pair that I will 100% say that I will keep because of how light it is how long the battery life is and how great it sounds. The flexibility of it with the headband with the clamp is great. I work out. It’s a great workout headset. I can sling around all I want and they do not follow my head. I have 100% recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Hunter, thank you very much for your amazing 5-star review! We are thrilled to hear that the WH1000XM6 headphones exceeded your expectations–especially since you're so selective (which we truly appreciate!). It's great to know the sound quality, battery life, and secure fit are all working perfectly for your workouts. Thanks for choosing Sony! Sincerely, -Jenn. Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    So Good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ⸻ Sony WH-1000XM5 – Worth It These are hands-down the best noise-canceling headphones I’ve ever used. Sony really nailed it with the WH-1000XM5. The noise canceling is next-level—perfect for travel, work, or just tuning out the world. Sound quality is super clear and rich, with great bass and balanced tones. They’re also really comfortable, even for long wear, and the battery lasts forever (like 30 hours!). Bonus: they charge fast and have smart features like pausing when you take them off. If you’re on the fence, just get them. You won’t regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kimi,

      Thank you for choosing Sony!

      We're delighted to hear that the WH-1000XM5 headphones have impressed you on so many levels. Knowing the noise-canceling performance, rich and balanced sound, and long-lasting comfort make such a difference for your travel and daily listening is incredibly rewarding. It's fantastic to know that the fast charging and smart features like auto-pause also add real convenience to your experience.

      Thank you for your feedback! Your encouragement fuels our team's innovation in creating standout headphones.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Noise Cancelling Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got the new Sony WH-1000XM6 headphones, and they're fantastic. The noise cancellation is truly next-level and the sound quality is crisp and powerful, especially for music with strong bass. They're also really comfortable to wear for long periods. The new foldable design and sturdy case are a big plus for traveling. While they are a bit pricey, the performance and features make them worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RaymondG,

      Thank you for choosing Sony!

      It makes us really happy to hear that you are enjoying your new Sony WH-1000XM6 headphones! We're glad to know that the noise cancellation and powerful sound quality are impressing you, and that the comfortable design and new travel case are a big plus. It's great to hear that they are proving to be a worthwhile investment.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Premium Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected not a big upgrade coming from the wh1000xm5 but I came to be fascinated at how much the audio and fit improved my previous headphones. Not only the sound but the built quality improved by making them more ergonomic and foldable would recommend to anyone with the budget so they can get a premium sound experience with extreme comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PocketMouse,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH-1000XM6 exceeded your expectations with improved audio, fit, and build quality. It’s great to know the ergonomic design and foldability have enhanced your comfort. Thank you for recommending these headphones for a premium sound experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, very comforatable, and great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HasanJ,

      We’re glad to hear you are enjoying the sound quality, comfort, and battery life of your new headphones!

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great audio and noise cancellation as usual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony XM6s offer a fantastic audio experience with great sound and top-tier noise cancellation. You'll love the awesome battery life, and the "hear-through" mode works perfectly without making you dizzy. Just keep in mind they're not ideal for hot environments because they can make you sweaty, and the hinges might take a bit of getting used to. Still, they're a solid choice for their premium sound and features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Xavier, thanks for sharing this fantastic review! It is most rewarding to hear you're enjoying the immersive listening experience that only the WH1000XM6 can offer thanks to its industry-leading noise cancellation technology and outstanding sound quality! Thanks for recommend to take in consideration the temperature to avoid discomfort while wearing them and extend their useful life! Thanks for choosing Sony this time, we will continue working on keep the premium quality in our products! Sincerely, -Jenn. Sony_US

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