Customer Ratings & Reviews

Hi Matt,

Thank you for this incredible five-star review! We feel privileged to know that you love your WH-1000XM6 headphones and haven't found a better pair. Hearing that you value the responsive touch controls, the great sound, and the powerful noise canceling confirms we're delivering the premium experience we aim for. We're especially glad the battery life is holding up so well for your long listening sessions!

Thank you for choosing Sony!

Regards,
Dominick

Thank you for your fantastic feedback, DBrown! We are truly heartened to learn that you are so impressed with your WH-1000XM6 headphones.

It brings us great satisfaction to hear that you find them incredibly comfortable for long listening sessions. We designed the earcups and headband with premium materials to ensure a perfect fit that allows you to get lost in your audio. We are also thrilled to know that you are enjoying the fantastic sound quality with its rich bass and the truly superb noise canceling, which is engineered to effectively block out distractions and allow you to focus completely on your music.

Thanks again for choosing Sony and for sharing your wonderful experience with us! We hope you continue to enjoy your listening experience.

Best regards,
Gus Sony Social Media Team

Thank you for the poetic review, Moony!

We are absolutely moved to hear how the WH-1000XM6 has elevated your classical music experience! It is incredible to know that our headphones are delivering that "private performance" feel and bringing out the soulful nuances of the bassoon concerto for you.

Thank you for choosing Sony and for sharing your passion for music!

Best regards,

Gus, Sony Social Media Team

Hi Shugor,

That's excellent feedback! It's great to hear your wife is enjoying the incredible noise cancellation compared to the XM3s, and we know many users appreciate the return of the foldable design for better portability.

We understand your comment about the tighter fit, which is due to the slightly increased clamping force that helps maximize the noise isolation for that superior ANC performance. This pressure often eases up a bit with regular use, leading to a snugger, more secure fit over time.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for sharing your feedback on the WH-1000XM6, SaidK! We're thrilled to hear that you're so impressed with the noise cancellation, and that the battery life is lasting you for weeks—that's fantastic to hear. We strive to provide a powerful and long-lasting listening experience, and your comments confirm we're succeeding.

We also appreciate your valuable feedback regarding the volume and bass. We understand the desire for an even louder and stronger low-end, and we'll certainly take your comments into consideration for future product development.

We're glad to hear that despite these points, you still find the headphones to be "super worth it." Thank you again for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi MohammedA,

Thanks so much for sharing your positive feedback about the WH-1000XM6 headphones. We're truly heartened to hear you're enjoying the high-quality sound, comfort, and exceptional battery life!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Thank you for sharing your detailed feedback, Krazihanz.

We are glad to hear that you found the headphones very light and comfortable on your head. However, we sincerely apologize that the design of the earcups did not provide the fit you needed, resulting in them partially sitting on your ears rather than resting comfortably inside the cup. Comfort is paramount for premium headphones, and we regret that this crucial aspect did not meet your expectations.

We also appreciate you sharing your comparison regarding audio quality, noise cancellation, and transparency mode against competitors like the Bose QC2 and APM. We continuously strive to push the boundaries of performance, and hearing direct comparisons helps us understand where we need to focus our efforts.

Finally, we understand that aesthetics are a significant factor in premium products, and we apologize that the design styling—which you felt resembled "gigantic earmuffs"—was ultimately a reason for you to exchange the product.

Your honest perspective on comfort, competitive performance, and design is incredibly valuable to us as we strive to evolve and improve the 1000X series.

Thank you for giving the XM6 a try.

Best regards, Gus, Sony Social Media Team

Hello Michael,

Thank you for choosing Sony!

We're glad you're loving your WH-1000XM6 upgrade! The sound quality and noise cancelling are great to hear, especially after using the WH-1000XM3.

Thanks for your feedback on the ear cups. Regularly wiping them with a soft cloth or a damp cloth with diluted detergent can help. We appreciate your insights and are dedicated to making improvements. Enjoy your headphones for years to come!

Best regards,
-Fred

Hi RaymundCoosh,

Thanks for this fantastic five-stars rating!

We're immensely pleased to hear how much you love your new XM6 headphones! It's fantastic that you're taking them on your travels and that the noise-cancelling is so effective to get good sleep on a plane. We're especially glad that they fit so perfectly!

Thanks for choosing Sony.

Sincerely,
Jenn.

Hi Djwolf,

Thanks for this 10/10 review!

We're absolutely thrilled to hear the WH-1000XM6 headphones are the best you've ever had. It's awesome that you're getting the most out of them by using the EQ in the Sony Connect App and enjoying that incredible 3-day battery life with your iPhone.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hello JonathanR,

Thank you for choosing Sony!

We're elated to hear that you’re enjoying the excellent sound quality, effective noise cancellation, and the comfort of the WH-1000XM6. It means a lot to us that the headphones enhance your listening experience throughout the day. Thank you for sharing your positive experience!

Best regards,
-Fred

Hi AnthonyM!
Thanks so much for the incredible review and for sharing your travel story with us.
It is truly wonderful to know that our WH-1000XM6 headphones made your long flight so much better.

We're glad you chose Sony!
Best regards and happy 2026!
Estefany

Hi SaikalyanK,

Thanks for this amazing review! We're thrilled to hear you feel the WH-1000XM6 is an "impressive leap forward" for premium wireless headphones.

It's fantastic that you're loving the stunning sound, cutting-edge ANC, and long battery life—your feedback is a great endorsement for our brand positioning!

We appreciate you choosing Sony and hope you continue to have an incredible listening experience.

Sincerely,
Jenn | Sony Social Media Team.

Hi NickF,

We are thrilled to hear that the WH-1000XM6 headphones have proven to be an excellent choice for you, rating them a 9/10! It's fantastic that you are enjoying the superb sound quality, top-tier noise canceling, extreme comfort, and all-day battery life, especially after doing extensive research. Regarding the occasional dual Bluetooth hang-ups and audio dropouts in high-interference areas like NYC, we recommend ensuring the Priority on Stable Connection setting is enabled in the Sony | Headphones Connect app, which can help mitigate drops in busy environments. For the slower firmware updates, please ensure the headphones are connected solely to your phone and the app is open during the process.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Shelby!
Thank you so much for taking the time to share your review and the excellent A-rating for your WH-1000XM6 headphones! We are delighted to hear that they've been such a great fit for your listening needs.

Beyond the features you mentioned, we also packed the XM6 with the latest Adaptive Sound Control technology, which can automatically adjust the ambient sound settings based on where you are; whether you're walking, waiting, or traveling. Plus, you get up to 30 hours of playback on a single charge.

We appreciate your decision to go with Sony!
Warm regards,
Estefany

Hi DCResident,

Thanks for sharing your experience with us! We're sorry to hear about your previous XM5s pair, but we're thrilled you're loving your new WH1000XM6 headphones.

It's awesome to hear that you consider the XM6 headphones the best to date. The way you describe the sound quality as "like being at the movies" is exactly the immersive experience we aim for. It's great to hear they pair so well with your TV and enhance your viewing experience on all your favorite streaming services.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Thank you for your fantastic review, Yuji.

We are so pleased to hear that you love your new WH-1000XM6 headphones and that you consider them the best ever. It's truly rewarding to know that you find them so comfortable and that the sound quality is so exceptional it feels like you're in a studio. We designed them to provide a premium, immersive listening experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for your strong recommendation.

Best regards, Gus, Sony Social Media Team

Hi, MKB313!

We're incredibly excited to hear how much you're enjoying the WH-1000XM6 headphones! It’s fantastic that you feel the superb noise cancelling justifies the price and that they're the best headphones you've ever used.

The seamless experience you're describing with the noise-cancelling cycle is a key part of our Adaptive Sound Control feature. It's designed to automatically detect what you're doing—whether you're running, walking, or waiting—and adjust the ambient sound settings accordingly. We're also glad to hear they are performing so well for you at the gym, staying securely in place during your workout.

Thank you for your fantastic feedback and for choosing Sony to provide your premium audio experience.
DiegoV