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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1231 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about the product's phenomenal sound quality, comfort, and impressive battery life. Many also appreciate its portability, light weight, sleek design, and improved fit and connectivity. However, some customers noted concerns regarding heat dissipation, mentioning that it can make their ears sweat, and a few found the volume not as high as desired.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,231 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones love them a lot and wear them everyday

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the love, AARAVB!

      We are so glad to hear the WH-1000XM6 headphones are hitting the mark and part of your daily routine. Hearing that you wear them every single day is the best compliment we could ask for!

      Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Best Sony over ears by far

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] These headphones sound absolutely AMAZING I am seriously impressed with there inovation with each iteration of the series.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bloooooooberri!
      Thanks so much for the review! We are excited to hear that you are seriously impressed with the innovation and amazing sound of your WH-1000XM6.

      These headphones feature our latest HD Noise Canceling Processor, which creates a quiet space even in the loudest environments. They also include Precise Voice Pickup technology for crystal clear calls and 360 Reality Audio to make your music feel like a live concert experience.

      We really appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the weight, the sound, and size. Music has a good bass and treble. Noise cancellation has been really good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound, but…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas present. Daughter said sound was amazing and the ability to adjust overall sound was great. She like how the headphone controls work and the seamless integration with all her devices. Downside - because of how the headphones fold , they would not stay “square” on her head. They had a tendency to “twist” while she was wearing them which she found very annoying. Eventually returned & got Bose QV Ultra 2nd Fen.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulG,

      Thank you for sharing your feedback and for choosing the WH-1000XM6 as a Christmas gift. We are glad to hear your daughter enjoyed the sound quality, customization options, and the seamless connection with her devices.

      We appreciate the specific details regarding the fit and the "twisting" she experienced due to the folding mechanism. Comfort and stability are top priorities for us, and feedback like this is incredibly valuable as we look toward future designs.

      Thank you for giving Sony a try!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding comfort, sound, and price. I prefer these over in-ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephenJ,

      We are thrilled you've found the outstanding comfort, sound quality, and overall value of the WH-1000XM6 to be so exceptional. We especially appreciate you choosing the immersive over-ear experience! Thank you for the 5-star review and for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Improvement over the xm5, still has app issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and interface, improvement over the build of the xm5 as a physical structure. App interface with the phone is a little bit more laggy than the previous iteration, this might get fixed with software updates, unclear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NMoon,

      We are immensely pleased to hear that you are enjoying the excellent sound quality and the refined physical build of the new WH-1000XM6!

      Regarding the app performance you mentioned, we want to ensure your interface experience is as smooth as your listening. To resolve the lag you're seeing, we recommend clearing the cache within your phone's app settings. If that doesn't do the trick, a fresh start by uninstalling and then reinstalling the Sony | Headphones Connect app often resolves these types of software hiccups. This should help the app's responsiveness match the premium performance of the headphones themselves.

      Thank you for making Sony part of your daily listening.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for travelers. Block all noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought Specifically to use on the plane for Noise Cancelling and watching movies and these work wonderful. It blocks off all sound and when needed, you can tap the headphones and hear so clearly. I actually amplifies the voices allowing you to hear people talking clearer than with out using them. If you are a frequent traveler then these will work wonders on the plaine/train

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI Reese,

      This is an excellent summary of the WH-1000XM6's key benefits for travelers! We're delighted to hear that the superior Noise Canceling blocks all distractions for your movies, and that the Quick Attention Mode (when you tap the earcup) provides such clear, amplified voice awareness when you need it. They truly are designed to make your plane and train journeys wonderful.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    STUNNING

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Honestly my favorite pair of headphones!! If you ask me wayyy better than AirPods but the mic on device it tends to be iffy at points during calls but I love the sound quality and the ability to modify the sound and the noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Altagracia,

      Thank you for choosing Sony!

      We’re honored to hear that the WH-1000XM6 headphones have become your favorite. Your appreciation of the sound quality and customizable features means a lot to us. We also acknowledge your feedback about the microphone during calls and will continue working on improving every aspect of our products to enhance your experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Unbelievable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best and most comfortable headphones money well spent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,

      We are beyond pleased to hear that your investment in the WH-1000XM6 headphones has paid off so beautifully! We engineered this model with long-lasting comfort and industry-leading sound in mind, so knowing they are the best and most comfortable headphones you have experienced is the ultimate compliment.

      Thank you for choosing Sony to elevate your daily listening experience.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Simply the best!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Plenty loud enough. Good bass. The best noise cancelling. Pretty comfortable. Preminum feel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timk!
      We're thrilled to hear how much you're enjoying the headphones! It's great to know that the WH-1000XM6's powerful bass and industry-leading noise cancellation are making such a difference for you.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    We love these headphones

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great sound quality, great value, comfortable fit and nifty features. Definitely worth the money!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarisaB, thank you so much for the amazing feedback! We're immensely pleased to hear you're loving the Sony - WH1000XM6. From the sound quality to the comfort and smart features, it's great to know they're hitting the mark. We truly appreciate you choosing Sony and hope they continue to impress every time you press play! Regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones in the Game Right Now!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been looking for new headphones for a while, after always struggling to keep AirPods in my ears while traveling or at the gym. I tested Bose, Beats, and every other brand. But Sony has set the bar incredibly high with this model. Tuning into my music makes me feel like I am listening to the artist perform right in the studio. The quality and the noise cancellation are top tier. Would highly recommend to anyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChloeP,

      We're so glad to hear you're loving the sound quality and noise cancellation on the WH-1000XM6 headphones. It's awesome to hear that the audio quality makes you feel like you're right there in the studio with the artist—That's exactly the kind of immersive experience we strive for!

      Thanks so much for sharing your detailed feedback and for the high recommendation!

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic set of headphones! Sound quality is amazing and so comfortable to wear for prolonged periods of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Blake! We are delighted to hear that you are enjoying your WH-1000XM6 headphones so much and that you find them so comfortable to wear for prolonged periods of time.

      It is truly wonderful to know that the sound quality is amazing. We designed these headphones to deliver a premium, high-resolution audio experience that makes your favorite music shine. We also focused on a lightweight and ergonomic design with soft-fit leather earcups to ensure maximum comfort, even during extended listening sessions, so it's rewarding to hear that we succeeded.

      Thanks again for choosing Sony and for sharing your positive feedback with us! We hope you continue to enjoy a great sound experience.

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    A downgrade from the WH1000XM5s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As purely a listening device, these sound great, no complaints here. However, the microphone quality has taken a huge nose-dive. Multiple people have reported that I sound like I'm deep underwater now. I'm not sure what's going on with them but never had any issue like this with the previous model. I never had to configure the previous one and I couldn't find any settings to improve the quality. Not everyone is going to use them for that so it might not be a deal-breaker for most and maybe it's something that can be addressed in later firmware, but right now if your intention is using these as a headset, look elsewhere. Another minor annoyance- one thing a lot of reviewers I've seen praise is how these fold unlike the WH1000XM5s- unfortunately I don't think this really adds anything to them and actually makes it a bit harder to put on!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Review headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are comfortable, block out outside noise good and the music is clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KathyR,


      We are delighted to receive your feedback on the WH-1000XM6 Noise Canceling Headphones! Knowing that you find them comfortable, that the noise canceling is working well to block out outside noise, and that the music is clear truly highlights the best features of our flagship model. Enjoy the pure, uninterrupted sound!

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Loving it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switching from AirPods Pro Max to this. So light weight and comfortable. Noise cancelling is also great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    These cans slap!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, amazing ANC, and the microphones do such a great job even when standing directly in front of a fan and the air current. The 10-band equalizer settings make these a step a above what is already great out of the box. The smart ambient noise option is nice too, especially when walking outside. The dual bluetooth device connection works great too! I’m impressed and would definitely recommend! This is an all around amazing pair of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matthew,

      Thank you for your incredible 5-star review of your WH-1000XM6 headphones! We are thrilled to hear that the noise-canceling performance is exceeding your expectations, even in challenging conditions. It’s fantastic to know you are taking full advantage of the 10-band equalizer and the convenient multipoint Bluetooth connection. We design these headphones to be an all-around amazing audio experience, and your feedback confirms we've succeeded.

      Thanks for choosing Sony, have an amazing day!
      DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortability for the win

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only is it comfortable but thr sounf quality feels unreal especially with the customization you can do on the app

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for your fantastic review, KaseyF! We're thrilled to hear that you're enjoying the unbeatable comfort and the immersive sound quality of your WH-1000XM6 headphones. It's great to know the app's customization features are helping you tailor the experience to your personal preferences. Your feedback is exactly what we strive for—delivering high-quality audio with a personalized touch so you can get the most out of every listening session. If you have any tips, favorite settings, or questions about additional features, feel free to share!

      Thanks again for choosing Sony and for being a valued customer!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Great Headphones

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Awesome headphones! More comfortable than the XM5's. Nice that they fold again too!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones very comfortable just wish they were louder

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisP,

      We are thrilled to hear you find the WH-1000XM6 headphones great and very comfortable! If you're looking for a boost in volume, please check the Sony Headphones Connect app to ensure the volume limiter is off. Additionally, confirm that the volume setting on your source device (phone, tablet, etc.) is maximized, as some apps or operating systems have their own volume caps. Thanks for choosing Sony.

      Best regards, Eliab sony-global