Customer Ratings & Reviews

Thank you so much for taking the time to share your experience with the WH-1000XM6, Alex. Your feedback is incredibly valuable and helps us improve.

We’re glad to hear you’re enjoying the sound quality and finding the customizable bass and advanced noise cancellation features meeting your expectations. The portability is something many of our users love as well, and we’re happy that stands out for you.

We’re sorry to hear the fit isn’t as comfortable as you’d hoped, especially compared to your previous Bose headphones. The WH-1000XM6 uses new, softer synthetic leather and padding designed to improve comfort and acoustic isolation. However, we know fit and comfort are very personal, and some users might find the headband or earcups a bit snug out of the box. The padding can soften a bit over time, but if you continue experiencing discomfort, adjustable sliders and rotating earcups may help you find a more relaxed fit. If it doesn’t improve, our support team is happy to assist with tips or explore options.

Regarding price, we understand your expectations. The WH-1000XM6 is packed with the latest audio processing, adaptive sound controls, and industry-leading noise cancellation, but we recognize value is more than features—it’s about your overall experience. We’re always working to balance new technology and premium materials with the best value for our customers.

If you have specific feedback or ideas on how we could improve comfort or better meet your expectations, please share them with us. Your input directly shapes future updates and designs.

Thank you again for your insights and for being part of our community.

Best regards,
Gus
Sony Social Media Team

Hi Kool,

Thank you so much for the 5-star review! We're thrilled to hear that your WH-1000XM6 headphones not only met but exceeded your expectations on a long-haul flight. Our team put a lot of effort into developing the best possible noise-cancelling technology to create a peaceful and immersive listening experience, especially in noisy environments.

It's fantastic to know that you felt refreshed and not exhausted after your 20-hour flight. That's exactly what we aim for with the combination of our industry-leading noise cancellation and comfortable design.

Thanks for choosing Sony, have a fantastic day!
DiegoV

Hi TopCat1,

That's fantastic to hear! The WH-1000XM6 headphones are designed to deliver exceptional audio quality and performance, featuring a powerful processor and a high-rigidity carbon fiber dome driver unit. We are thrilled you are enjoying the quality sound, levels, and overall performance, especially in the striking Midnight Blue color.

Thanks for choosing Sony.

Best regards, Eliab

Hi JungimS

What a perfect graduation gift! We're absolutely thrilled to hear your son is loving his WH-1000XM6 headphones. It's incredibly rewarding to know that the superior sound quality and advanced noise-canceling features are making such a difference for him, and we appreciate him spreading the word!

Thanks for choosing Sony, have a great day!
DiegoV

Hello EshK,

Thank you for choosing Sony!

We're elated to hear that you appreciate the WH1000XM6 headphones for their noise-cancelling capabilities and lightweight design. Your recognition of these key features means a lot to us, as we continually strive to deliver both comfort and exceptional sound quality. Thank you for sharing your positive experience—it truly motivates us to keep enhancing our products for valued customers like you.

Best regards,
-Fred

Thank you for your fantastic review, GarrettM!

We are absolutely thrilled to hear how much you are enjoying the WH-1000XM6 headphones! It's incredibly rewarding to know that you find the sound to be very clear and that the noise cancellation is "the best." We take great pride in delivering that industry-leading audio clarity and quiet focus.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi MosesL!
It is fantastic to know that you feel the WH-1000XM6 headphones are so high-end. We're really glad you feel confident moving around with them on, and that the Noise Cancelling is doing such a great job of letting you disappear into your audio.

Thanks so much for choosing Sony!
Best regards,
Estefany

Hi YunusK,

Thanks for your wonderful review! We're thrilled to hear how impressed you're with the sound quality of your WH-1000XM6 headphones. It's our goal to create an immersive listening experience, and we're delighted that you're enjoying the detailed, well-balanced, and dynamic sound that makes your music feel fresh and alive.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi DonaldH!
Thank you so much for sharing your feedback about the WH-1000XM6. It is fantastic to know you’re enjoying the powerful sound and deep bass.

These headphones offer industry leading noise cancellation, up to 30 hours of battery life and a comfortable, lightweight design with soft materials. They also feature touch controls and quick charging, making them great for everyday use.

Thanks for choosing Sony!
Best regards,
Estefany

Hello Josh, thanks for taking the time to leave this fantastic review! We are immensely pleased to hear that you appreciate the improved sound experience the WH1000XM6 delivers! We can't be more happy to learn that you like the partially fold –simple but fancy! Thanks for choosing Sony! Sincerely, -Jenn.

Hi JasonA,

Thank you for choosing Sony!

It brings us great joy to hear that the WH1000XM6 provided excellent sound quality and effective active noise cancellation, enhancing your airline travel experience. We appreciate you taking the time to share your positive feedback!

Best regards,
-Fred

Hi TerryM,
Thanks for reaching out and sharing your honest feedback with us. We're truly sorry to hear that the WH-1000XM6 headphones weren't the right fit for you. It sounds like you had a really frustrating experience with the comfort and the app and we sincerely apologize for that.

It's clear how much thought you put into your purchase and it's disappointing when a product doesn't live up to the excitement. We really appreciate you taking the time to share these specific points about the earcups, the fit and the app. This kind of direct feedback is incredibly valuable and helps our team understand what we can improve on for the future.

Thanks for considering Sony. We hope to have another opportunity to serve you in the future.
Sincerely,
Estefany

Hi MorganW!
Thank you for your feedback! It is fantastic to know that you are pleased with your upgrade to the WH-1000XM6 headphones. We are delighted to hear that the sound quality has exceeded your expectations right from the start.
With features like industry-leading noise cancellation and an impressive battery life, these headphones are designed to elevate your listening experience even further.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Yazzyyy!
Thank you for sharing your feedback with us on the WH-1000XM6 headphones!
It is fantastic to know that you find the headphones so comfortable and can wear them for hours.

We appreciate you choosing Sony!
Warm regards,
Estefany

Hello Omar,

Thank you for choosing Sony!

We're excited to hear that you love your new WH1000XM6 headphones! We're glad the noise canceling and music quality are excellent, and that you found the setup and app intuitive thanks to your friend's recommendation. Thank you for sharing your positive experience!

Best regards,
-Fred

Hi GabeG!
We are thrilled to hear that the sound stage and noise canceling are hitting the mark for you. We appreciate the honest note about the build feel, too; feedback like that helps us keep leveling up.

The WH-1000XM6 features our latest Auto NC Optimizer for seamless noise adaptation and high precision voice pickup technology for crystal clear calls.

Thanks for choosing Sony!
Best regards,
Estefany