Customer Ratings & Reviews

Hi there,

It is great to hear that overall you are satisfied with your Sony WH-1000XM6 headphones!

We appreciate you taking the time to share your feedback regarding the material and the visibility of fingerprints and oils. We continuously strive to improve our design and material choices, and we will certainly pass this specific note along to our product team for consideration in future models.

Thank you again for the 5-star rating and for choosing Sony.

Regards,
Dominick

Thank you for sharing your feedback on the WH-1000XM6, GSZona. We are pleased to hear that you find the sound quality great and the Active Noise Cancellation (ANC) to be good.

We also appreciate your honest comments regarding the ear cups. We're sorry to hear that the shallow design is causing discomfort, as comfort is a top priority for us. Your feedback on this matter is incredibly valuable and will be shared with our design and engineering teams for future product development.

Thank you again for choosing Sony and for taking the time to provide us with this important insight.

Best regards,
Gus
Sony Social Media Team

Hi papiloxs,

We are pleased to hear that you are enjoying the overall quality of the WH-1000XM6 headphones! It's fantastic that you've discovered the customizability within the Sony Headphones Connect app to fine-tune the EQ and make them truly shine for your listening preferences.

Thanks for choosing Sony.

Best regards, Eliab

Hello Smoak,

Thank you for considering Sony products.

We sincerely apologize for the discomfort you're experiencing with the WH-1000XM6 headphones. While we're glad to hear you appreciate the audio quality, we understand that comfort is equally important, and your feedback is taken very seriously.

To help improve your experience, please ensure the headphones are worn correctly, as proper positioning can significantly enhance comfort and reduce heat buildup. You can find detailed guidance on how to wear the unit for optimal comfort here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

Rest assured, we will forward your comments to our dedicated Sony team for thorough review as we continuously strive to enhance our products. Thank you for bringing this to our attention.

Best regards,
-Fred

Thank you for the glowing review, OleksandrS!

We are absolutely thrilled to hear that the WH-1000XM6 is perfect for you in every way. Knowing that we’ve hit the mark on everything from the noise cancellation to the comfort and sound quality means a lot to us.

Thank you for choosing Sony and for sharing your experience!

Best regards,

Gus, Sony Social Media Team

Hello MaryS,

Thank you for choosing Sony!

We're excited to hear that your WH1000XM6 headphones are working perfectly and that you’re pleased with the product. It’s also wonderful to hear about your positive experience with Best Buy’s customer service. Your feedback encourages us to keep delivering quality and support that truly matter. Thank you for sharing!

Best regards,
-Fred

Hi OccasionalBuyer,

We are sorry to hear that your experience with the WH-1000XM6 has not met your expectations, especially after moving from the XM5. The issues you described—poor sound quality, a "toy-like" microphone, and random shutdowns—are certainly not typical of this model, which features an upgraded QN3 processor and 12-microphone system for improved clarity. We recommend disabling the "Automatic Power Off" setting in the Sony Sound Connect app to address the shutdowns and performing a factory reset (holding the power and noise-canceling buttons for 10 seconds) to resolve potential software glitches affecting the audio; however, if the issues persist, it is very likely you have a defective unit and we encourage you to utilize your warranty for a replacement. Thanks for choosing Sony.

Best regards, Eliab

Hi Mocchan,
Thanks so much for sharing your thoughts with us on the WH-1000XM6 headphones. We're really sorry about the clamping force being uncomfortable. We genuinely want every listening session to be a good one. Sometimes gently stretching the headband a little or adjusting the earcups angle can help loosen things up for a better fit.

As for the sound, one thing that might help is the Sony | Sound Connect app, there’s a simple built-in EQ, so you can fine-tune the bass and treble to match what sounds best to you.

Thanks for considering Sony and for your valuable feedback, it really helps us improve.
Sincerely,
Estefany

Hi Cardzfam,

It brings us great satisfaction to hear that you are enjoying your new WH-1000XM6 headphones. We put a lot of passion into the noise cancellation and sound quality of this model, and knowing that it delivers a premium experience for you is exactly what we strive for.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Hi Brea,

That is wonderful feedback! We are thrilled that you are so glad you purchased the WH-1000XM6 Headphones and are enjoying the clean sound quality and excellent noise canceling. Thanks for choosing Sony.

Best regards, Eliab

Hello Pabz,

Thank you for choosing Sony products.

We apologize for any discomfort caused by the tight fit of your WH-1000XM6 headphones and appreciate the importance of a personalized sound experience. To help resolve these issues, please follow the steps below:

Adjusting the Fit: The headband is designed to create a secure seal for optimal noise cancellation. However, you can gently extend the sliders on both sides to achieve a more comfortable fit. Additionally, wearing the headphones slightly further forward or backward on the crown of your head may help reduce pressure.

For detailed instructions on adjusting the fit, please visit: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

Equalizer Feedback: We value your feedback on the equalizer settings. We recommend watching this helpful video to explore the equalizer feature and learn how to fine-tune it for enhanced sound quality: https://youtu.be/AEeLJM4tZyM

If you need further assistance or would like more information about your unit, please do not hesitate to contact our support team: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hello AngelaB,

Thank you for choosing Sony!

We're elated to hear that your son loves the WH1000XM6 headphones so much. It’s wonderful to know they have made such a positive impact and are being enjoyed to the fullest. We appreciate you sharing this joy with us and hope they continue to deliver exceptional sound and comfort for him.

Best regards,
-Fred

Hi Carlos,

We could not be more pleased to hear that you consider the WH-1000XM6 to be one of the best on the market! We are glad that the new foldable design and our latest noise-canceling technology are providing the premium experience you deserve.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Thank you for the review, chunkees!

Welcome to the latest generation! The WH-1000XM3 was a classic, but we are so glad you’re enjoying the upgrade to the XM6. You’ll definitely notice the jump in noise-canceling precision and the improved voice pickup for calls. It’s a huge step forward and we’re thrilled it’s living up to the legacy for you!

Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team

Thank you for the fantastic review, DevinH!

We are absolutely thrilled to hear that the WH-1000XM6 are the best headphones you've ever owned. It’s rewarding to know they were worth the investment for you!

Thank you for being part of the Sony family.

Best regards,

Gus, Sony Social Media Team

Hi Wyatt,
Thanks so much for taking the time to share your feedback about your new WH-1000XM6 headphones!

We are immensely pleased to hear that you think they are the best you've ever owned and that you're noticing the great clarity.

Thank you for selecting Sony!
Best regards,
Estefany

Thank you for the wonderful review, Momoknows65!

We are so happy to hear that your son is loving his new WH-1000XM6 headphones! It’s great to know that the quality and value met your expectations. We hope he enjoys many more hours of great music and quiet focus with them.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team