Customer Ratings & Reviews

Hi Beto,

Thank you for sharing your thoughts on the Sony - WH1000XM6 headphones. We're delighted to hear that you're enjoying the sound quality and noise cancellation!

We also appreciate your feedback regarding the ear cushions. We understand how frustrating it can be to have to clean them so often, and your feedback is very valuable to us. Please know that we've noted your comments and will share them with our product team for consideration.

Thank you again for taking the time to let us know how your experience has been, and for considering Sony products!

Regards,
Dominick

Hi Alisyed,

We are thrilled to hear that you are enjoying the premium sound and noise cancellation of your WH-1000XM6 headphones, especially during your daily commute. It’s great to know they’ve become a perfect companion for your music!

Thanks for choosing Sony.

Best regards,
Eliab

Hello CesarG,

Thank you for choosing Sony!

We’re elated to hear that the WH-1000XM6 headphones continue to impress you after three months of use. It’s wonderful to know that the features and performance keep bringing you enjoyment and value over time.

Best regards,
-Fred

Thank you for sharing your excitement, SusanC!

We are confident that the WH-1000XM6 headphones will be a much loved and appreciated gift, offering top-tier noise cancellation and sound quality.

We agree—the silver color is a fantastic choice!

Thank you for choosing Sony for such a thoughtful present!

Best regards, Gus, Sony Social Media Team

Hi Nicklas,

We are ecstatic to learn that the WH-1000XM6 is the best headphone you have ever used! It is wonderful to hear that your experience was positive from start to finish—from the helpful service you received to the performance of the product itself. We strive to ensure that our technology delivers a premium experience that feels worth every penny, and knowing we achieved that for you is incredibly rewarding.

The XM6 represents a significant leap in audio engineering, featuring our most advanced noise-canceling processors to date. These headphones don't just block out noise; they analyze your environment in real-time to provide a tailored silence that allows the richness of your music to truly shine. Combined with an ultra-comfortable design, they are built to be the only pair of headphones you’ll ever need for travel, work, or relaxation.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hi LisaS,

We’re sorry to hear the audio sounds muffled! To improve clarity, we recommend using the Sony | Sound Connect app to set your Bluetooth Connection Quality to "Prioritize Sound Quality" and enabling DSEE Extreme to restore high-end detail. You can also use the Equalizer presets, like "Bright," to sharpen the vocals and reduce any heaviness in the bass.

Thanks for choosing Sony.

Best regards,

Eliab

Hi NKNewton,

The WH-1000XM6 is a significant step up, and you're right—the ability to listen while charging over USB-C is a crucial quality-of-life feature that fixes a major annoyance from the XM5 model. Beyond that welcome fix, you'll benefit daily from the practical return of the fully foldable design, making them much easier to travel with, and a noticeably improved touch control experience for volume and playback. These minor but important refinements, alongside the superior ANC, really solidify the XM6 as a worthwhile upgrade.

Thanks for choosing Sony.

Best regards,
Eliab

Hi MarcosR,

It’s rewarding to hear that your WH-1000XM6 headphones performed so exceptionally during your 16-hour flight!

We specifically engineered this model with long-distance travel in mind, ensuring that the noise-canceling technology can effectively silence cabin pressure and engine hum for extended periods. Knowing that the battery life held up through such a long journey while maintaining total comfort is a testament to our commitment to both stamina and ergonomic design. We are delighted that you could stay immersed in your audio from takeoff to landing without any interruptions.

Thank you for making Sony part of your travel essentials.

Regards,
Dominick

HI HokieDokie,

It’s wonderful to hear that your switch from Bose to the WH-1000XM6 has been such a success! We’re thrilled that our latest noise-canceling technology and sound quality are living up to the hype and providing the phenomenal experience you were looking for.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Jimbo38special,

We are elated to hear that your new headphones are delivering a flawless performance. There is nothing quite like the seamless connection and immersive sound of the XM6 series to transform your daily listening into a world-class experience. Thank you for choosing Sony to be the soundtrack to your day.

Best regards,
Dominick

Hello HaliC,

Thank you for choosing Sony!

It brings us great joy to hear that the WH-1000XM6 headphones provide great sound and will be the perfect companion for your upcoming trips. We’re glad they can enhance your travel experience with quality audio and comfort.

Best regards,
-Fred

Thank you for the fantastic review, CraigD!

We’re thrilled to hear you had such an excellent experience and received top-tier service during your purchase. We hope you are loving the industry-leading noise canceling and sound quality of your new WH-1000XM6!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Memory,

We’re thrilled to hear you’re enjoying your WH-1000XM6 headphones! We take great pride in our noise-canceling technology, and it’s wonderful to know they’ve earned your recommendation.

Thanks for choosing Sony.

Best regards,

Eliab

HI LiamO,

We are so glad to hear that you are enjoying the new level of quality with the WH-1000XM6! It is wonderful to know that our latest flagship headphones have earned a spot as your new favorites.

Thanks for choosing Sony.

Best regards, Eliab

Hi SterlingS,

We are thrilled to hear you are loving the clear, bright sound of your new WH-1000XM6! It’s great to know you're enjoying the return of the foldable design and the immersive experience provided by the new 360 Reality Audio Upmix and head tracking features.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Displayname,

We’re sorry to hear that the fit and sound profile aren’t meeting your expectations. For the comfort issue, we recommend adjusting the headband slider to ensure the earcups are centered over your ears, which can help redistribute the clamping pressure. Regarding the audio, you can use the "Equalizer" settings in the Sony | Headphones Connect app to customize the sound to better match the profile you prefer.

Thanks for choosing Sony.

Best regards,

Eliab

Thank you for the fantastic review, Jason!

We are so pleased to hear that you find the WH-1000XM6 headphones to be a superior product compared to the competition!

It is incredibly rewarding to know that you prefer our model for its performance and reliability. We strive to provide a seamless and high-quality listening experience.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Mocchan,
Thanks so much for sharing your thoughts with us on the WH-1000XM6 headphones. We're really sorry about the clamping force being uncomfortable. We genuinely want every listening session to be a good one. Sometimes gently stretching the headband a little or adjusting the earcups angle can help loosen things up for a better fit.

As for the sound, one thing that might help is the Sony | Sound Connect app, there’s a simple built-in EQ, so you can fine-tune the bass and treble to match what sounds best to you.

Thanks for considering Sony and for your valuable feedback, it really helps us improve.
Sincerely,
Estefany

Hi Sergio,

It is great to hear that you are enjoying the WH-1000XM6 headphones!

We appreciate you being a loyal customer and choosing to upgrade from the XM5s. We are dedicated to continuous improvement, and knowing that you feel this is a significant upgrade is the highest compliment we could receive.

We really appreciate you choosing Sony!

Regards,
Dominick

Hello SNL062989,

Thank you for choosing Sony!

We couldn't be happier to hear that your son loves the WH1000XM6 headphones and that he finds them an improvement over the previous model. It means a lot to us to be part of such special moments, like gifting something that truly enhances the listening experience.

Best regards,
-Fred