Customer Ratings & Reviews

Hi ThiyagarajanG,

It brings us great satisfaction to hear that the WH-1000XM6 headphones are so great and perfect for your daily use!

Thank you for sharing your positive experience and for choosing Sony!

Regards,
Dominick

Thank you for your fantastic review, JorgeL!

We are delighted to hear that you are enjoying the excellent quality and great price of your WH-1000XM6 headphones! Your strong recommendation for anyone to use them is the best compliment we could receive.

We strive to create products that deliver outstanding performance and value, and we are thrilled that we hit the mark for you.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi User338952,

Thank you for the amazing review! It brings us great joy to hear that you're loving the Sony WH-1000XM6 headphones. It's great to know that you're taking full advantage of the Sony | Headphones Connect app to customize your sound. We designed these headphones to provide a seamless and personalized experience, whether you're using the Adaptive Sound Control to automatically adjust to your surroundings or enjoying high-resolution audio thanks to LDAC support and our industry-leading noise cancellation.

Thank you for choosing Sony!

Best regards,
Dominick

Hi MCMCIggy,

Thank you for taking the time to share your detailed experience with the Sony WH-1000XM6 headphones.

We are truly sorry to learn that the product's performance—specifically the sound, comfort, and noise cancellation—did not deliver the superior experience you were seeking.

We greatly appreciate you providing this specific, valuable feedback. Your comments about the sound profile, ear cup breathability, and noise cancellation have been shared directly with our product development team. This input is crucial as we continuously work to refine the design and performance of our premium audio line.

We hope to have the opportunity to provide you with a better Sony experience in the future.

Regards,
Dominick

Hi Crf42,

That's wonderful to hear! We are thrilled you're loving the WH-1000XM6 and are experiencing the amazing quality of the surround sound feature.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for that fantastic review, JorgeB!

We are absolutely thrilled to hear that your WH-1000XM6 headphones are helping you "concentrate on your own world." That is the ultimate goal of our industry-leading Noise Cancellation—to let you fully "listen and enjoy" your music without distraction.

Enjoy your immersive sound experience and thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for sharing your review, KrishiaG!

We are absolutely thrilled to hear that you love your WH-1000XM6 headphones and that they are exactly what you need daily for both work and the gym!

It’s rewarding to know that the combination of premium sound, industry-leading noise cancellation, and comfortable design is supporting your busy, dynamic lifestyle.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello Masaki,

Thank you for choosing Sony!

We're beyond pleased to hear you're finding your WH-1000XM6 headphones to be a huge improvement! It's fantastic that you've experienced the evolution through the XM4 and XM5 models, and we're so glad you had a great purchasing experience at Best Buy too. We trust that you will enjoy your new headphones for many years to come!

Best regards,
-Fred

Thank you for the wonderful feedback, DeniseW!

We are absolutely delighted to hear that you had a good experience with everyone and received wonderful customer service! We strive to ensure every interaction reflects our commitment to high quality, both in our products like the WH-1000XM6 headphones and in our support.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello KartikP,

Thank you for choosing Sony!

We're elated to hear that you’re enjoying the WH1000XM6 headphones so much that you plan to share them with your family for Christmas. It’s wonderful to know these headphones have made such a positive impression. Thank you for your enthusiastic support!

Best regards,
-Fred

Hello Pabz,

Thank you for choosing Sony products.

We apologize for any discomfort caused by the tight fit of your WH-1000XM6 headphones and appreciate the importance of a personalized sound experience. To help resolve these issues, please follow the steps below:

Adjusting the Fit: The headband is designed to create a secure seal for optimal noise cancellation. However, you can gently extend the sliders on both sides to achieve a more comfortable fit. Additionally, wearing the headphones slightly further forward or backward on the crown of your head may help reduce pressure.

For detailed instructions on adjusting the fit, please visit: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

Equalizer Feedback: We value your feedback on the equalizer settings. We recommend watching this helpful video to explore the equalizer feature and learn how to fine-tune it for enhanced sound quality: https://youtu.be/AEeLJM4tZyM

If you need further assistance or would like more information about your unit, please do not hesitate to contact our support team: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi GB449,

It is great to hear that you are enjoying your new WH-1000XM6 headphones. We take immense pride in our noise-canceling technology and audio fidelity, so knowing they’ve made a positive impression on you is fantastic.

We also truly appreciate your candid feedback regarding the weight and form factor. Sony is constantly looking for ways to refine the balance between high-end hardware and portable comfort, and insights from listeners like you are exactly what drive our future innovations.

Thank you for being part of the Sony family and helping us push the boundaries of sound.

Regards,
Dominick

Hi ScaryToast,

That's fantastic to hear! We're absolutely thrilled how much you're loving your new WH-1000XM6 headphones and that they've exceeded your expectations, even compared to the AirPods Max. We put a lot of effort into delivering industry-leading noise cancellation, exceptional sound quality, and all-day comfort, so your feedback truly means a lot to us. Enjoy your music!

Thanks for choosing Sony, have a great day!
DiegoV

Hi JessicaP,

We are beyond pleased to hear that the WH-1000XM6 headphones are so loved that he always has them with him, even at school! It's fantastic to know they are a key part of his daily life. Thank you for sharing this wonderful feedback and for choosing Sony!

Best regards,
Dominick

Hi JDell,
Thanks for the review. We really appreciate you sharing your honest thoughts on the WH-1000XM6. We're sorry to hear they haven't impressed you yet, especially since you were looking for more ways to change the sound.

We have some tools inside the Sony | Sound Connect app that might help you get things just right:

-Custom EQ Slots: In the app, you can find "Custom" settings. This lets you move the sliders yourself to change the bass or treble exactly how you want.

-Clear Bass: You can use this specific slider to make the bass stronger or lighter without making the music sound fuzzy.

We hope this helps!

Thanks for considering Sony. We’re always looking for ways to improve, so we truly value feedback like this.

Warm regards,
Estefany