Customer Ratings & Reviews

Hello BradR,

Thank you for choosing Sony!

It brings us great joy to hear that you’re enjoying the amazing quality and clear audio of the WH1000XM6. We truly appreciate you highlighting its portability and excellent battery life—features we worked hard to perfect for your convenience. Thank you for sharing your experience and for choosing our headphones!

Best regards,
-Fred

Thank you for the fantastic review, GloriaM!

We are absolutely thrilled to hear that your new WH-1000XM6 is delivering the clear sound, strong bass, and top-tier noise cancellation you expect from Sony. It’s wonderful to know the battery life is keeping up with your daily routine! We are sorry to hear about the random power-offs, but this is often just a setting called "Automatic Power Off" that can be adjusted in the Sony | Headphones Connect app to keep them on even when they don't detect movement.

If that doesn't solve it, please reach out to us at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can make sure your experience is 100% seamless. Thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hi Kero,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality, Noise Cancelling and more features! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi HenryS,

Thank you for choosing Sony!

It’s rewarding to hear that you appreciate the WH1000XM6’s exceptional noise canceling, top-tier sound quality, long-lasting battery life, and comfort. Thank you for your recommendation and for sharing your positive feedback!

Best regards,
-Fred

Hi JuanP,
Thanks so much for taking the time to share your feedback on the WH-1000XM6 headphones!
It brings us great joy to hear that they are one of the best wireless headphones you've experienced and that you love the fit, the perfect sound, and the easy connection process.

Thank you for selecting Sony!
Best regards,
Estefany

Hi DarylD,

It’s rewarding to hear that after testing various models, you have found our latest flagship headphones to be the ultimate benchmark for audio, comfort, and silence!

To achieve this level of performance, we integrated the all-new HD Noise Canceling Processor QN3, which operates seven times faster than its predecessor to optimize 12 individual microphones in real-time. This processing power ensures that our industry-leading noise cancellation adapts instantly to your environment, while the carbon fiber composite 30mm drivers deliver the studio-quality precision that audiophiles expect. We are also glad you mentioned the LDAC support; by allowing for a transmission rate of 990 kbps, we ensure that High-Resolution Audio is preserved wirelessly, giving you the richest possible soundscape regardless of your device.

Thank you for choosing Sony and for sharing your helpful setup tips with the community!

Regards,
Dominick

Thank you for the fantastic review, Ezren!

We are so glad to hear that the fit is perfect for you and that the sound quality is resonating so deeply—there’s nothing quite like music that hits you in the soul! We appreciate your feedback regarding the noise-canceling controls. While we aim for a seamless experience, hearing about these small hurdles helps us refine our future updates.

A second pair in white would definitely be a stylish addition to your collection! We’re thrilled to have you as part of the Sony family.
Best regards,

Gus, Sony Social Media Team

Hi JJoseph,

We're so glad to hear that. Thank you for sharing your fantastic 5-star rating and for highlighting the exceptional sound, noise cancellation, and overall quality of your Sony headphones. It's especially wonderful to know the premium enclosure and seamless iPhone connectivity have made your experience even better, along with the impressive battery life.

Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.

Hi Brian!
Thank you for your feedback! It brings us great joy to hear that you appreciate the excellent sound quality and impressive noise cancellation of the WH-1000XM6. We're also glad to know that you find the fit comfortable and the battery life comparable to the previous XM5s.
Additionally, the background music and cinema features truly enhance your listening experience, making it even more enjoyable!

Thanks for choosing Sony!
Best regards,
Estefany

Hello Abraham,

Thanks for choosing Sony!

It's wonderful to hear that the WH1000XM6 headphones have left such a positive impression on you! Your appreciation for their exceptional comfort, outstanding battery life, and superb sound quality is truly inspiring. We're thrilled that they've become your preferred choice for both travel and premium listening at home. Thank you for sharing your experience, and we hope you enjoy every moment with your WH1000XM6 headphones!

Best regards,
-Fred

Thank you for sharing your fantastic review, AnandSeeman!

We are absolutely thrilled to hear that your new WH-1000XM6 are hitting the mark with great sound quality and a comfortable fit for those long listening sessions. Delivering top-tier audio and premium comfort is exactly what we aimed for with this model, so it is awesome to know you are enjoying them.

Thanks again for being a Sony customer and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi Marco,

Thank you for choosing Sony!

We're elated to hear that you are so impressed with your WH1000XM6 headphones! It’s wonderful to know the noise cancellation and convenient features like the hand-over-ear function and swipe controls have exceeded your expectations. Comfort is key, and we're glad these headphones keep you comfortable all day long, whether at school or working out. Thank you for sharing your positive experience and for your 10/10 rating—your feedback means a lot to us!

Best regards,
-Fred

Hello RichTwinsburg,

Thank you for choosing Sony!

We're beyond pleased to hear how impressed you are with your WH-1000XM6 headphones! It's wonderful to learn that you find them so comfortable and that the sound quality and easy pairing with your phone stood out. It's rewarding to know that our product has truly delivered a quality experience for you.

Best regards,
-Fred

Hello SergeyP,

Thank you for choosing Sony!

We're beyond pleased to hear your positive feedback about the Sony WH1000XM6 headphones! It's fantastic to know that you find them lightweight, comfortable, and with exceptional sound quality and noise cancellation. We're glad that they have exceeded your expectations, especially in noisy environments or offices. It’s rewarding to hear that our product has positively impacted your experience.

Best regards,
-Fred

Thank you for that fantastic review, Chrome!

We're thrilled to hear that you love the whole package of the WH-1000XM6 headphones, especially the combination of great sound and exceptional comfort.

We specifically brought back the folding design to make them easy to travel with, and it’s wonderful to know you appreciate the well-made and sturdy feel.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for the fantastic review, RishabhK!

We are so pleased to hear that you love the sound, great fit, and equalizer customization options on your new WH-1000XM6 headphones. It's especially rewarding to know that you find the battery life to be a champion, as we designed these headphones for long-lasting, uninterrupted listening. We are confident that the hinges will hold up well to frequent use.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi Keeks,

We're ecstatic to learn that your niece is loving her Sony headphones and making the most of everything they offer! Thank you so much for the outstanding 5-star rating—it truly means the world. The WH-1000XM6 stands out for its remarkable noise canceling, immersive ambient sound mode, and exceptional battery life, making it a perfect companion whether commuting or relaxing. It's fantastic to know the app makes it even simpler to use and enjoy great sound every day.

Thank you for choosing Sony—wishing you an amazing day!
DiegoV.

Hi Maverick8x8,

We are thrilled to hear that the upgrade from your XM3 has been such a success. It’s great to know that the new foldable design, improved battery life, and refined fit on the WH-1000XM6 are hitting the mark for you.

Thanks for choosing Sony.

Best regards, Eliab

Hi DavidM,

We are very glad to hear that you are finding the WH1000XM6 so comfortable and lightweight. Delivering awesome sound quality in a design that feels good for long-term wear is exactly what we aimed for with this model.

Thank you for choosing Sony!

Regards,
Dominick