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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1019 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,019 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, great sound and excellent noise canceling. Fold up nicely in the case too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello maddoc1979,

      Thank you for choosing Sony!

      We're beyond pleased to hear that your WH-1000XM6 headphones are so comfortable, deliver great sound, and offer excellent noise canceling! It's also great to know that they fold up nicely in their case, making them convenient for you. It's rewarding to know that our product fulfills your requirements so perfectly!

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Earphones. Earphones blew away.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Cancels most sounds if you chose. Very comfortable. I used when riding my CanAm Spyder motorcycle with other bikers with loud pipes. Options are to use bluetooth or plug in earphones. Expensive but worth it - $499.00. I lost mine when a big gust of wind hit me. The earphones blew away and I could not find it anywhere. So I can not provide a picture. Maybe someone will find it in a hundred years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EdwardMatin,

      Thank you for choosing Sony!

      We're so sorry to hear about the inconvenience of losing your earphones to the wind. However, we're delighted you were enjoying your WH-1000XM6 headphones! It's fantastic to know they provided exceptional sound cancellation and comfort on your motorcycle rides. We really appreciate your feedback on both the Bluetooth and wired options.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent capability > questionable hardware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are definitively excellent, with compromise. The ANC is class leading (as good as the professionalized Bose A30s I fly airplanes with), the design is simple and unobtrusive, and the sound quality is acceptable for this category. However, they fall under the Bose QC Ultra in overall comfort and build, and the touch controls are finicky. Comfort was a huge disappointment here. I disliked the hard headband which made sleeping in long commercial flights bothersome, and the warm, rubbery ear-cups which centralize heat and sweat. If you value a great case, the best ANC, and superior sound - get these. If you value build quality and superior comfort, the Bose are your choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoshuaK, thank you for sharing your experience with the Sony - WH1000XM6! We're thrilled to hear you're enjoying their superior sound quality, industry-leading noise cancellation and sleek design. We also genuinely value your comments and feedback on comfort, particularly the headband and earcups during long flights, we'll definitely share them with our product team to improve future versions! Thank you for choosing Sony. Best regards, -Dominick Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are comfortable, the battery last all of 60+ hours. These things are amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, hottopic515!

      We are absolutely thrilled to hear that you are enjoying the comfort and performance of your new WH-1000XM6 headphones! It is wonderful to know that the comfort is meeting your expectations, but we’re especially pleased that the battery life is standing out to you.

      Thank you again for choosing Sony and for being part of the community!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    State of The Art

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down most comfortable headphones. The sound is crazy brilliant too!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MayT,

      Thank you for choosing Sony!

      We’re honored to hear that the WH1000XM6 headphones are the most comfortable you’ve experienced and that the sound quality stands out so brilliantly. It means a lot to us to know our headphones can provide both comfort and exceptional audio, enhancing your listening moments.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth every dollar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound with base and clarity and noise canceling. Stylish and comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones I've ever owned!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancelling, extremely comfortable and music sounds incredible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, SonyaB!

      We are absolutely thrilled to hear that your new WH-1000XM6 are hitting all the right notes for you! It’s wonderful to know that you’re finding them extremely comfortable for long listening sessions and that the noise canceling is providing that incredible immersion we strive for.

      Our engineers worked hard on the new HD Noise Canceling Processor QN3 to make sure the world stays quiet so your music can truly shine. Hearing that the sound quality is exceeding your expectations makes our day!

      Thank you for choosing Sony and for being part of the community.

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sound quality is amazing. Comfortable for ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MinalT,
      Thanks so much for sharing your review with us!

      It is most rewarding to hear that the WH-1000XM6 is providing the amazing sound and comfort you were looking for.

      This model features our newly developed Ultra Soft Fit leather and a lighter headband design to ensure you can listen for hours without any pressure.

      We're glad you chose Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Even better than XM5's

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    XM6's build upon all of the greatness of the XM5 but does it better. Noise cancelling seems better, the new cafe feature is great and they feel like an overall firmer clamping pressure for better seal. Best feature is the ability to now fold them for better storage and transportation, though, they can be a bit difficult to make them fit in their case, a little extra room may have been nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andpaul657! Thank you so much for taking the time to share your thoughts on the WH-1000XM6 headphones! It brings us great joy to hear that you appreciate the enhancements we've made from the XM5 model. We're thrilled that you noticed the improved noise-canceling capabilities.
      We appreciate your feedback regarding the fit of the case. Your insights are invaluable to us as we continually strive to enhance our products.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Ten out of 10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfortable fit. These headphone are better than anything I've had before

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JustinC,

      Thank you for choosing Sony!

      We're honored to hear that you’re enjoying the great sound and comfortable fit of your WH-1000XM6 headphones. It’s wonderful to know they’ve become your favorite pair, and we truly appreciate you sharing your positive experience with us.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Supr lightweight and amazing sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are super light and extremely easy to move around in. Still dont know if they are okay with sweat but havent had any problems so far. The noise cancelling is also amazing, i took it on a couple planes and it almost conpletely drowns out the engine noise. I cant even hear people having conversations right next to me. These headphones also have expcetional sony sound quality. They are just overall amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, NathanM,

      Thanks for the review and the 5-stars rating! We are truly heartened to hear how much you are loving your brand new Sony Headphones! It is amazing to hear you are taking advantage of the top-technology features they include, such as a magnificent and enhanced Sound quality, modern and comfortable design and of course, the outstanding and even better Noise Cancelling

      Thank you for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are some of the best versions I have purchased in a while! The quality of the sound for the headphones are very clear and a perfect set of Bass (for those who have an interest for bass). Making thr headphones foldable; make is very easy to take anywhere

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zamora,

      That is truly fantastic to hear! We appreciate you choosing the WH-1000XM6 headphones, and we're thrilled that they are some of the best you've purchased.

      It sounds like you've perfectly captured the key elements we focused on: the clear sound quality and perfect bass for an engaging listening experience, and the foldable design for excellent portability.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    10/10 would purchase again.

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds very beautiful, although it isnt as loud it is still very great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ocean,

      Thank you for choosing Sony!

      We're excited to hear that the WH-1000XM6 headphones deliver beautiful sound quality for you. We appreciate your feedback on the volume level and are glad that overall, the listening experience remains enjoyable. Your thoughts are important to us as we continue to enhance our products.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    100% Recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the noise canceling and it comfortable I do recommend to get a case for headphones if you don’t like oil or finger prints stain since it a matte finish it’s does get oil/finger print stain easily but beside that it amazing. I love it ! Especially when I try to mute the outside noise with music or tone down loud noise in my surroundings

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JeslyM,

      Thank you for choosing Sony!

      We're excited to hear that you enjoy the noise-canceling capability and the comfort of the WH1000XM6 headphones. Your advice about using a case to protect the matte finish from oil and fingerprints is very valuable, and it’s great to know how effectively the headphones help you reduce outside noise and create your own peaceful space. Your thoughtful comments mean a lot to us.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    BEST Sony Headphones00 Ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What first bought me to this purchase was the reviews. I was amazed at the ease of setting it up, the Sound Quality only SONY could pull this off, AWESOME, clear and comfortable. After using them a lot, I noticed the Battery Life was also worth its price in GOLD. I would reccomend these to any and all looking for a quality Headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelB!
      It brings us great satisfaction to hear about your experience with your new WH-1000XM6 headphones. We're glad the positive reviews led you to us and that you're enjoying the simple setup and the comfort.

      We put a lot of work into the sound quality and we're so glad you've noticed the clarity and the incredible battery life. We appreciate your recommendation!

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Excellent sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great sound quality i love that they brought back the folding mechanism. I have had some issues with my first headset that was making clicking noise from what im guessing was a broken speaker. My exchanged pair is working great so far. The battery in it lasts me all through the work week as well usually.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaymionC,

      We are thrilled you love the great sound quality and the return of the folding mechanism on the WH-1000XM6 headphones, and we are happy your exchanged pair is working perfectly. We sincerely apologize for the initial clicking issue but are glad the battery life is lasting you well through the work week.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Slightly overrated but overall great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good after you customize eq to your liking but I must say it’s a little underwhelming anc wise like it’s good don’t get it twisted but not as insane as some people make it seem AirPods Max definitely beats it by quite a bit not being able to customize the anc like in past models also brings it down also the fit while comfortable some times can be crooked because of the way the hinges bend making it look crooked and off centered on your head sometimes which looks dumb if you catch it in the mirror but otherwise it’s good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CobiD,

      We’re glad the custom EQ is hitting the spot for you! The WH-1000XM6 uses an Auto NC Optimizer with our QN3 processor to adjust noise cancellation in real-time, though we understand the preference for more manual control like in previous models. If the new hinge design feels a bit off-center, a quick adjustment of the headband sliders usually helps secure a more balanced fit.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    XM6 really good for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade from the XM4, it’s been great so far, comfortable enough, and sounds great. Only some minor issues. It’s not as comfort as my Bose quietcomfort ultra. It would also be nice to be able to adjust the ambient sound level. Connect to multiple devices works well, but I am still looking for the options not to start music when connected to my iPhone. That’s kind of annoying. Nothing is perfect but it’s very very nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NYCman,

      Thank you for your valuable feedback on your new XM6 headphones.

      We're glad to hear they've been a great upgrade from your XM4's outstanding sound quality and comfortable design.

      We also appreciate you highlighting the areas where we can improve. Your feedback on the comfort compared to other headphones in the market and the desire to adjust the ambient sound level is incredibly helpful. Please make sure to download the Sony Headphones Connect App to explore all the customizable settings available!

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sony Xm6s are a beautiful pair of headphones that have some of the best noise cancellation on the market. A comfortable wear, a must buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EricT,

      Thank you for choosing Sony!

      It’s a true pleasure to hear that the WH-1000XM6 headphones have impressed you with their exceptional noise cancellation and comfortable design. Your recognition of their quality and comfort means a lot to us, and we’re glad they have become an essential part of your listening experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony - WH 1000XM6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable fit and excellent sound. It connects to my devices so simply.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KasieR!
      Thanks for the great feedback! We are delighted to hear that your new WH-1000XM6 headphones are providing such a comfortable fit and that the setup has been so smooth for you. We’re glad the connection to your devices is feeling seamless.

      We appreciate your decision to go with Sony!
      Warm regards,
      Estefany Sony_US