Customer Ratings & Reviews

Hi MichaelB!
It brings us great satisfaction to hear about your experience with your new WH-1000XM6 headphones. We're glad the positive reviews led you to us and that you're enjoying the simple setup and the comfort.

We put a lot of work into the sound quality and we're so glad you've noticed the clarity and the incredible battery life. We appreciate your recommendation!

Thanks for choosing Sony!
Best regards,
Estefany

Hi Chris, we're excited to hear you're enjoying the new Sony - WH1000XM6. From the top-tier sound quality and upgraded noise-canceling to the enhanced ambient sound mode, it's great to know the improvements from the previous model are making a real difference. We're also happy you're enjoying the comfort, the unique travel case design, and the customizable EQ which is perfect for tailoring your audio the way you like it. And it's awesome to hear they work great as PlayStation headsets! Thank you so much for choosing Sony. Regards, -Dominick

Hello TomL,

Thank you for choosing Sony!

We couldn't be happier to hear that the WH1000XM6 headphones fit comfortably and deliver outstanding sound. It’s great to know they’re enhancing your listening experience in such a positive way.

Best regards,
-Fred

Hi DioD,

We are ecstatic to learn that you are finding the WH-1000XM6 to be such a fantastic upgrade over your previous pair! We’ve pushed the boundaries with this new model by introducing the QN3 HD Noise Cancelling Processor, which is significantly faster than previous generations. This powerhouse works in tandem with an expanded 12-microphone system to filter out more ambient noise than ever before, all while maintaining that lightweight, foldable design that makes them so easy to travel with.

Thank you for being such a loyal part of the Sony family.

Regards,
Dominick

Hi DaymionC,

We are thrilled you love the great sound quality and the return of the folding mechanism on the WH-1000XM6 headphones, and we are happy your exchanged pair is working perfectly. We sincerely apologize for the initial clicking issue but are glad the battery life is lasting you well through the work week.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic review, hottopic515!

We are absolutely thrilled to hear that you are enjoying the comfort and performance of your new WH-1000XM6 headphones! It is wonderful to know that the comfort is meeting your expectations, but we’re especially pleased that the battery life is standing out to you.

Thank you again for choosing Sony and for being part of the community!

Best regards, Gus, Sony Social Media Team

Hi Edward,

We're so glad to hear that after trying other brands, you found our WH-1000XM6 headphones to be the perfect fit for you! It's fantastic to know you're very satisfied with the sound, noise cancellation, and smart features. We truly appreciate your high praise and are thrilled to hear you're getting a pair for your wife. Thanks for choosing Sony.

Best regards,
Eliab

Hi Salman,

That's absolutely fantastic to hear! We're thrilled you're loving your new WH-1000XM6. It's great to know you're experiencing that huge upgrade in noise cancellation, especially on the plane – that's precisely what we aim for with our industry-leading technology. And we're glad the slightly stronger clamping force is benefiting your workouts by keeping them secure. It's also good to hear that initial discomfort resolved itself, leading to smooth sailing and very comfortable wear.

Thanks for choosing Sony, have a fantastic day!
DiegoV

Hello MayT,

Thank you for choosing Sony!

We’re honored to hear that the WH1000XM6 headphones are the most comfortable you’ve experienced and that the sound quality stands out so brilliantly. It means a lot to us to know our headphones can provide both comfort and exceptional audio, enhancing your listening moments.

Best regards,
-Fred

Hi David,


That's fantastic feedback! We are delighted to hear that the WH-1000XM6 headphones are so comfortable you can wear them with no discomfort at all and that they are supporting your professional dictation work. We engineered them specifically for all-day comfort and crystal-clear call quality, so your comments about sound, ANC, and comfort mean a lot to us. Enjoy your seamless experience at work!

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, SonyaB!

We are absolutely thrilled to hear that your new WH-1000XM6 are hitting all the right notes for you! It’s wonderful to know that you’re finding them extremely comfortable for long listening sessions and that the noise canceling is providing that incredible immersion we strive for.

Our engineers worked hard on the new HD Noise Canceling Processor QN3 to make sure the world stays quiet so your music can truly shine. Hearing that the sound quality is exceeding your expectations makes our day!

Thank you for choosing Sony and for being part of the community.

Best regards,

Gus, Sony Social Media Team

Hello JustinC,

Thank you for choosing Sony!

We're honored to hear that you’re enjoying the great sound and comfortable fit of your WH-1000XM6 headphones. It’s wonderful to know they’ve become your favorite pair, and we truly appreciate you sharing your positive experience with us.

Best regards,
-Fred

Hi AverageUser,

Thanks for posting this fantastic review!

We're absolutely thrilled to hear such a passionate endorsement of the WH-1000XM6 headphones! It's fantastic that even as a long-time audio enthusiast and a fan of different brands, you've found the XM6s to be a 'perfect 10' and the best over-ear headphones on the market. We particularly appreciate you highlighting the importance of personalizing the EQ settings – that's a key step to truly unlocking their potential.

Thank you for sharing your journey and for the strong recommendation!

We appreciate your choice of Sony!

Sincerely,
Jenn.

Thank you for sharing your positive impressions, NadithD!

We are delighted to hear how impressed you are with your WH-1000XM6 headphones! It’s fantastic to know that you are consistently enjoying the clear and balanced sound quality, which is exactly what we strive for in our premium audio line.

We're also thrilled that the noise cancellation is working great, especially in busy environments, and that the long-lasting battery is meeting your needs. We engineer these headphones to deliver industry-leading quiet and all-day power, and your feedback is a wonderful confirmation of that effort.

Thanks again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Reilly,

Thank you for the feedback. I've adjusted the previous reply to be shorter while still addressing all your points:

We are thrilled you love the WH-1000XM6 headphones! We apologize that wearing them with your larger framed glasses causes irritation after extended use. To address the pressure, try adjusting your glasses' arms to rest higher or lower on the ear padding, or gently stretch the headband over a few books overnight to slightly reduce the clamping force.

Thanks for choosing Sony.

Best regards,
Eliab

Hello EricT,

Thank you for choosing Sony!

It’s a true pleasure to hear that the WH-1000XM6 headphones have impressed you with their exceptional noise cancellation and comfortable design. Your recognition of their quality and comfort means a lot to us, and we’re glad they have become an essential part of your listening experience.

Best regards,
-Fred

Hi Mohammad,

We are glad you enjoy the sound quality but apologize that the headphones cause discomfort after an hour. Discomfort is often resolved by adjusting the fit; please try gently repositioning the headband height and earcup angle to ensure the earpads sit lightly around your ears, reducing pressure points for better comfort during long listening sessions.

Thanks for choosing Sony.

Best regards, Eliab

Hi Kartier,

Thanks for sharing your experience! It's fantastic to hear that the WH-1000XM6 has been such a major upgrade for you, even coming from the excellent XM5s.

You've highlighted some of the key improvements we focused on with this model, including the enhanced comfort and the return to a folding case design. We know the folding feature was highly requested by our customers, and it's great to hear that you appreciate the change.

And thank you for the feedback on the noise cancellation. It's a huge point of pride for us, and hearing that you consider it the "best by far" is a fantastic compliment.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi MinalT,
Thanks so much for sharing your review with us!

It is most rewarding to hear that the WH-1000XM6 is providing the amazing sound and comfort you were looking for.

This model features our newly developed Ultra Soft Fit leather and a lighter headband design to ensure you can listen for hours without any pressure.

We're glad you chose Sony!
Best regards,
Estefany

Hello ContraryCandice,

Thank you for choosing Sony!

It makes us really happy to hear that you're loving the WH1000XM6! Your feedback about the sound quality, noise cancellation, and comfort truly highlights what we aim to deliver. We know the price is an investment, and it’s wonderful to hear that the performance and design make it worthwhile for you—especially as a go-to choice for workouts. Thanks so much for the recommendation and for sharing your experience!

Best regards,
-Fred