Customer Ratings & Reviews

Thank you so much for your detailed feedback, TammyM! We’re thrilled that you find the WH-1000XM6 headphones comfortable, especially with glasses and piercings, and that the noise canceling performance meets your expectations.

Regarding your experience with noise canceling automatically switching off when you cough, sneeze, or there’s a sudden loud noise: this is an intended function of the adaptive sound controls, which are designed to optimize your listening experience and situational awareness by temporarily adjusting settings in response to certain environmental triggers.

We recognize that this auto-switching can sometimes be disruptive for users who prefer uninterrupted noise canceling. While it’s not currently possible to fully disable these auto-adjustments and keep NC mode continuously on, we encourage you to update both your headphones and the Sony | Sound Connect app to the latest version, as newer firmware may offer improved control or adjustments over these features. You can also review the adaptive sound and noise canceling options in the app settings—disabling features like Adaptive Sound Control or Speak-to-Chat may help minimize these unwanted changes.

We appreciate your suggestion for a persistent noise canceling mode—feedback like yours is valuable in guiding future updates and feature improvements. We will be sure to share your experience with our development team.
Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hello Manuel,

Thank you for choosing Sony!

We're delighted to hear that you had such a positive experience with the WH1000XM6 headphones! It’s wonderful to know that the issues you faced with the WH1000XM5 have been resolved. We're glad you appreciate the folding feature for travel, even if you don't use it often. It's fantastic to hear that you find the battery life excellent and that the sound quality has exceeded your expectations. We're also thrilled that you're enjoying the new Cinema Feature in the app for movie listening. Thank you for sharing your thoughts!

Best regards,
-Fred

Hi MichaelZ,

We’re so glad to hear you’re enjoying the superior noise canceling and comfort of your new WH-1000XM6 headphones! It’s wonderful to know that the sound quality is meeting your expectations. Thanks for choosing Sony. 

Best regards, Eliab

Hi SheriB,

We could not be more pleased to hear about your experience with the WH-1000XM6 headphones!

It is fantastic that you have purchased two sets and are consistently blown away by both the sound quality and the industry-leading noise canceling. We designed them to deliver an immersive experience, whether you are traveling, gaming, or just listening to music.

Thank you for choosing Sony!

Regards,
Dominick

Hi Gravikaz,

We are immensely pleased to hear that your Sony WH-1000XM6 headphones are such a perfect fit for your lifestyle, especially at the gym! It's fantastic to know you find the fit comfortable, the sound awesome, and the noise cancellation excellent.

Enjoy every moment of your new audio experience and thanks for choosing Sony!

Best regards,
Dominick

Hi NMoon,

We are immensely pleased to hear that you are enjoying the excellent sound quality and the refined physical build of the new WH-1000XM6!

Regarding the app performance you mentioned, we want to ensure your interface experience is as smooth as your listening. To resolve the lag you're seeing, we recommend clearing the cache within your phone's app settings. If that doesn't do the trick, a fresh start by uninstalling and then reinstalling the Sony | Headphones Connect app often resolves these types of software hiccups. This should help the app's responsiveness match the premium performance of the headphones themselves.

Thank you for making Sony part of your daily listening.

Best regards,
Dominick

Hi DennisN,

We're delighted to hear that your Sony headphones are proving to be the perfect companion for travel and daily use! Thank you for the fantastic 5-star rating and for sharing how much you appreciate the excellent noise canceling, clear sound, and long battery life. It’s great to know that even with a slightly snug fit at first, your headphones continue to deliver an exceptional experience.

Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.

Thank you for your fantastic review, Ryan!

We are so pleased to hear how much you are enjoying your WH-1000XM6 headphones. It is truly rewarding to know that you find the noise canceling to be "next level" and that you feel like the outside world disappears when you're wearing them. We designed these headphones to provide an immersive listening experience with industry-leading noise canceling and exceptional sound quality, and it brings us great satisfaction to know we succeeded.

It's also wonderful to hear that you find them comfortable for long listening sessions and that you're impressed with the battery life and ease of use. We designed them to be lightweight and comfortable for extended wear, so it's rewarding to know we got it right.

Thank you again for choosing Sony and for your strong recommendation.

Best regards, Gus, Sony Social Media Team

Hello WillS, thanks for sharing your experience with the WH1000XM6! We are honored to hear that you've decided staying with Sony, upgrading from the XM4 to the new XM6 headphones! We love that you appreciate the improve in audio quality, comfortable design and the noise cancellation technology that we've developed. And testing the fit by jumping on a trampoline is brilliant! –we can't be more happy to know the headphones has passed the test! Thanks again for choosing Sony! Sincerely, -Jenn.

Hi NiFD,

We are thrilled to hear these are the best headphones you've ever owned! As a music producer, your appreciation for the sound quality and features means a lot to us, and we are glad you see them as a worthwhile investment for your craft.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Damian, thank you for the amazing 5-star review! We're honored to hear you're loving the sound quality and the return of the foldable design—making it easier to carry around is something we're really proud of. It's great that you're enjoying the customizable features in the app, as well as the effective transparency mode and ANC. Your feedback means a lot to us and we really appreciate you choosing Sony! Best regards, -Dominick

Thank you for your fantastic review, Ludichris77!

We are absolutely thrilled to hear that your new WH-1000XM6 headphones sound amazing right out of the box! We appreciate your high confidence in the drivers' accuracy and that you've noticed the quality, even before listening to uncompressed music. Your motto—"Life is too short to listen to music you love be muddy and distorted"—perfectly captures our dedication to audio purity.

We are also delighted to hear that you find the noise cancellation to be next level! We continuously strive to push the boundaries of quiet listening, and your feedback confirms that effort.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi PaulG,

Thank you for sharing your feedback and for choosing the WH-1000XM6 as a Christmas gift. We are glad to hear your daughter enjoyed the sound quality, customization options, and the seamless connection with her devices.

We appreciate the specific details regarding the fit and the "twisting" she experienced due to the folding mechanism. Comfort and stability are top priorities for us, and feedback like this is incredibly valuable as we look toward future designs.

Thank you for giving Sony a try!

Regards,
Dominick

Thank you for your fantastic review, AviB!

We are absolutely delighted to hear that you are enjoying the excellent audio quality and battery life of the WH-1000XM6 headphones!

It's especially rewarding to hear your feedback on the noise cancellation performance. Knowing that you see it as a major improvement from the last generation is a great validation of our continuous effort to refine and enhance our industry-leading ANC technology.

Thanks again for choosing the XM6s and for sharing your experience!

Best regards, Gus, Sony Social Media Team

Hi SergioC,

It's great to hear you're enjoying the great sound and build quality of your WH-1000XM6 headphones! We appreciate your detailed feedback, especially regarding heavier music, and it's excellent that you found them even better after adjusting the EQ to your preference. We're also delighted that you find the noise cancellation insane and the battery life great. Thanks for choosing Sony.
-Eliab

Hi KKmccurdy,

That's excellent to hear! Thank you for your 5-star review of the Sony WH-1000XM6 headphones. We are delighted you find the noise cancellation to be really good, the fit very comfortable, and the sound quality excellent.

We really appreciate you choosing Sony to be part of your listening experience!

Regards,
Dominick

Hello Lito,

Thank you for choosing Sony!

We're beyond pleased to hear the WH1000XM6 headphones have exceeded your expectations, especially with their upgraded sound quality and fit. Hearing that they've stood out as the best headphones for you, even compared to previous models, truly encourages us. Thanks for your feedback and enjoy your listening experience!

Best regards,
-Fred

Hi Blowsif1988,

Thanks for sharing such a wonderful review of the WH-1000XM6 headphones.

It means so much to us when we hear this kind of feedback from a loyal fan who has owned all the previous models. We're thrilled that you feel the XM6 are our best-fitting and best-sounding headphones yet—and that definitely worth the price!

Enjoy the music and thanks for continuing to choose Sony!

Sincerely,
Jenn | Sony Social Media Team.