Customer Ratings & Reviews

Hi KBS5,

We are so glad that you're enjoying the new WH-1000XM6 headphones and that you feel they're a great upgrade. We designed them to deliver excellent noise canceling and an even better listening experience.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Daniel,

Thanks for the review! We appreciate the comments towards the design, we can definitely take it in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality.

Thanks for choosing Sony. Have a nice day!
-DIegoV

Hello Erick298,

Thank you for choosing Sony!

We're beyond pleased to hear you love your WH-1000XM6 headphones! It's wonderful to learn that you're enjoying their amazing sound quality and great noise canceling. Your experience motivates us to continue delivering high-quality products that enhance your listening experience.

Best regards,
-Fred

Hi Hirthik,

We are pleased that you're finding the sound quality and noise cancellation of the WH-1000XM5 to be incredible! It’s great to know they are providing the comfort you need for travel and long workdays.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Daniel,

We're thrilled to hear you're enjoying your XM6 headphones, especially the new feature that allows you to use them while charging! We know how important uninterrupted listening is, and we're delighted this enhancement is making a difference for you. And of course, we're ecstatic that you find the sound quality incredible! That's what we strive for with every product.

Thanks for choosing Sony, have an amazing day!
DiegoV

Hello DanaP,

Thank you for considering Sony products.

We regret to learn about the challenges you are experiencing with the microphone quality of your WH1000XM6 during calls, particularly with sound distortion and the need to repeat yourself. We understand how disruptive this can be, especially in environments with potential Bluetooth interference such as apartments.

To address this, we recommend reviewing the guidance provided in the following article, which covers common call quality concerns: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856788.html.

Additionally, installing the latest Firmware Version 3.0.0 can improve device performance and call functionality. Detailed update instructions are available here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/software/00355433.

Should the issue persist, we encourage you to contact our dedicated support team for advanced troubleshooting. Contact details and resources can be found at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

We are committed to assisting you in resolving this matter.

Best regards,
-Fred

Thank you for your wonderful feedback on the WH-1000XM6, Yoshi! We're glad to hear you are enjoying the advanced noise cancellation and comfort. At Sony, we strive to deliver an exceptional listening experience, and the WH-1000XM6 incorporates our latest noise canceling technology and ergonomic design for all-day comfort. Your input means a lot to us and inspires our continued innovation. Enjoy your music in comfort and clarity!

Thanks for choosing us!

Best regards,
Gus
Sony Social Media Team

Hi Dave,

We feel privileged to know that our headphones have earned the top spot for your son, especially when compared to other premium over-ear options!

It is fantastic to hear that a tech-savvy 17-year-old is finding the WH-1000XM6 to be the superior choice. We’ve worked tirelessly to refine our industry-leading noise cancellation and audio fidelity to ensure that every note is crisp and every distraction is silenced. Knowing that he’s enjoying a heightened level of immersion and comfort compared to his previous pair is the best compliment we could receive.

Thank you for choosing Sony!

Best regards,
Dominick

Thank you for the feedback, vk3105!

We are happy to hear that the industry-leading noise cancellation and feature set are hitting the mark for you. We also appreciate your honest feedback regarding the cushioning. We designed the WH-1000XM6 with a wider headband and new soft, padded cushions to distribute weight, but we understand that comfort is very personal.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi IsaiahI, thank you so much for your amazing review! We're honored to hear that the Sony - WH1000XM6 have been your best purchase of the year. It's great to know you're enjoying the flawless sound and industry-leading noise cancellation. Thanks for choosing Sony to elevate your listening experience! Best regards, -Dominick

Hello NeshjaleeB,

Thank you for choosing Sony!

We're honored to hear that you love the WH1000XM6 headphones and see them as a great upgrade from the WH1000XM5. Your loyalty to Sony products means a lot to us, and we're grateful to be part of your audio journey.

Best regards,
-Fred

Hi CruizinG!
Thank you so much for the review. We are thrilled to hear that you’re loving the clarity of the WH-1000XM6! It’s awesome to know that the transparency mode is hitting the mark for you.
We really appreciate you taking the time to share your experience with us.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for sharing your experience with the WH-1000XM6 headphones and highlighting their great noise canceling during daily work, mysteriousbestbuy. We're glad the advanced noise canceling technology is making a positive difference in your work routine. The WH-1000XM6 is designed to deliver an immersive and comfortable experience, whether you're in a busy office or working remotely. If you ever have questions about optimizing features like noise canceling or sidetone during calls, or need support with any settings, we're here to help.

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hello HectorC,

Thank you for choosing Sony!

We couldn't be happier to hear that you regard the WH1000XM6 headphones as the best and that you are recommending our brand to your friends and family. Your trust and support mean a great deal to us, and we're honored to be part of your audio experience.

Best regards,
-Fred

Hi Dragonlady221,

It is fantastic to know that you are finding the WH-1000XM6 to be both very comfortable and a source of excellent sound. We are thrilled that the new, refined headband design and the power of our HD Noise Canceling Processor QN3 are providing you with the premium experience we aimed for with this flagship model. Knowing that you are happy with your purchase is the best feedback we could receive.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Thank you so much for sharing your experience, Yeho! We're thrilled to hear that the WH-1000XM6 has delivered the best noise canceling you've ever experienced. The WH-1000XM6 represents Sony’s ongoing commitment to industry-leading noise cancellation, building on feedback and advanced technology from previous generations.

These headphones utilize multiple microphones and adaptive technology to tailor noise cancellation to your environment and personal fit. Features like the Auto NC Optimizer ensure optimal performance, adapting in real time to changes in your surroundings and wearing conditions. This provides exceptional noise reduction across a wide range of frequencies, letting you enjoy your music or focus deeply wherever you are.

We’re proud to see your review echo the feedback from so many users who appreciate both the comfort and the effectiveness of our latest noise-canceling models. Feedback like yours inspires us to keep pushing the boundaries of what’s possible with audio technology. If you have any favorite features or use cases to share, we'd love to hear them!

Thanks again for sharing your experience and for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi AlekP! It's a true pleasure to hear how much you're appreciating your new WH-1000XM6 headphones!
We designed them with industry-leading noise cancellation and crystal-clear audio to deliver an exceptional listening experience.

Thanks for choosing Sony!
Best regards,
Estefany