Customer Ratings & Reviews

Hello GioC,

Thank you for choosing Sony!

It's truly wonderful to know that you're enjoying the noise cancellation on your WH-1000XM6 headphones. We're happy to hear you have no complaints, and we hope you continue to enjoy them!

Best regards,
-Fred

Thank you for the fantastic review, FranciscoA!

We are so thrilled to hear that the WH-1000XM6 is the best of the best for you! It’s the ultimate compliment to know you’d buy them all over again. We put a lot of work into the new Dual Processor system to make sure the noise cancellation and high-resolution audio are truly world-class, and it sounds like it’s paying off for your listening experience.

Thank you for being such an enthusiastic part of the Sony family!

Best regards,

Gus,
Sony Social Media Team

Hi Dishwasher,

We are beyond pleased to hear that you are enjoying the sound quality and the customization options of your WH-1000XM6! While we understand that downloading an additional app is an extra step, the Sony | Sound Connect app is essential for unlocking those personalized EQ settings and ensuring your headphones always have the latest performance updates. We truly appreciate your recommendation to others!

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Hi SatheeshG,

We're so glad you're enjoying the industry-leading noise cancellation and clear sound quality of your WH-1000XM6! It’s great to know the battery life is keeping up with your listening needs.

Thanks for choosing Sony.

Best regards,

Eliab

Hello Ryan,

Thank you for considering Sony products.

We are sincerely sorry for the inconvenience and the disappointment you’ve experienced with your WH-1000XM6 headphones. It is clear that the sound, build feel, and ease of use did not align with your expectations, and we apologize for the frustration this has caused. This is certainly not up to the quality standards we strive for, and we take your concerns very seriously.

We want to assure you that we will forward your feedback regarding the material finish and the folding design to our dedicated Sony team for their thorough review as we continue to work diligently to enhance our products.

In the meantime, we would like to provide some steps that may help improve your experience:

1. Optimizing Sound Quality: If the default sound isn't what you expected, we recommend using the Sony Sound Connect app. We suggest toggling through different Equalizer presets like "Bright" or "Excited," or creating a custom profile to better suit your ears. You can see a walkthrough of these features here: https://youtu.be/7vPJ97Gy6l8?si=yX3Akj88Rbp8sF3w

2. Improving Comfort and Fit: To reduce the pressure on your head during long sessions, we suggest adjusting the headband sliders so they are extended equally on both sides. This ensures the earcups sit flush against your ears and prevents the headband from pulling too tightly against the crown of your head.

3. Maintaining the Finish: Because of the premium matte finish, natural oils can transfer easily. We recommend using a soft, dry microfiber cloth to wipe down the earcups after use to keep them looking new and free of fingerprints.

We’re committed to helping you resolve this issue. If the problem persists, please reach out to our dedicated support team for further assistance and advanced troubleshooting.

You can find all the contact options and helpful resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Thank you for sharing your feedback, NathanielL! We're glad to hear that you're enjoying the WH-1000XM6 and noticing an improvement in bass compared to the previous version. Delivering exceptional sound quality is a key focus for us, and it's great to know that these enhancements made a difference in your listening experience. Your comment about them being the "best sounding headphones" is appreciated and encourages us to continue innovating for even richer audio in future models.

Thank you for choosing Sony and for your wonderful feedback—it truly motivates us to continue striving for excellence products.

Best regards,
Gus
Sony Social Media Team

Hello Dylant,

Thank you for choosing Sony!

We're excited to hear that you're enjoying the WH-1000XM6! Their exceptional noise cancellation truly sets them apart, and we’re thrilled that they have surpassed your expectations. Thank you for sharing your feedback with us!

Best regards,
-Fred

Hi Elarkelmon,

Thank you for your fantastic 5-star review of the Sony - WH1000XM6! We couldn't be happier to hear that your upgrade from the WH1000XM4 made such a noticeable difference. The WH1000XM6 are designed to deliver industry-leading noise cancellation, immersive sound, and all-day comfort, so it's great to know you can enjoy your music uninterrupted.

Thank you for choosing Sony!

Regards,
Dominick

Hello KarynneR,

Thank you for choosing Sony!

We couldn’t be happier to hear that the WH-1000XM6 headphones have exceeded your expectations and offer everything you were looking for and more. It’s gratifying to know they have become an essential part of your audio experience. Your enthusiasm encourages us to continue innovating and delivering outstanding products.

Best regards,
-Fred

Hi Alisyed,

We are thrilled to hear that you are enjoying the premium sound and noise cancellation of your WH-1000XM6 headphones, especially during your daily commute. It’s great to know they’ve become a perfect companion for your music!

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the review, AndrewG!

We are thrilled to hear that the WH-1000XM6 is providing the perfect quiet environment for your late-night movie sessions! It’s wonderful to know that our new Cinema Mode is hitting the mark for you—it’s specifically designed to use our 360 Reality Audio Upmix technology to create that immersive, theater-like soundstage right in your headphones. We are glad we can help you enjoy the big screen experience while the rest of the house stays sound asleep!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hello Wesley,

Thank you for choosing Sony!

We're excited to hear that the noise cancellation on your WH-1000XM6 headphones has made such a strong impression. It’s rewarding to know the technology is enhancing your listening experience in a meaningful way, and we truly appreciate your thoughtful feedback.

Best regards,
-Fred

Thank you so much for your kind words about the WH-1000XM6, AraceleJ! We're thrilled to hear you're enjoying the best-in-class sound quality and all-around performance. Sony is committed to delivering an exceptional listening experience, with industry-leading noise cancellation and advanced audio technology designed for your comfort and satisfaction. Your feedback motivates us to keep raising the bar for headphone innovation and quality.

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Thank you for sharing your fantastic review, JudyR!

We are absolutely delighted to hear that you find your WH-1000XM6 headphones to be great! It's incredibly rewarding to know that you are benefiting from both the comfort and the perfect noise-canceling feature, allowing you to seamlessly transition from using them with your computer to enjoying movies on a flight.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi YasmineC,

That's absolutely fantastic to hear! We're delighted you feel the WH-1000XM6 was the best decision, and we appreciate you recognizing their superior performance. Enjoy your exceptional listening experience!
Thanks for choosing Sony.
-Eliab

Hi. AdrianaOM,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi Jamel,

It's wonderful to hear you're loving your WH-1000XM6 headphones! We're delighted that you're enjoying the great sound, excellent ANC, and the added features. Your enthusiasm is fantastic! Thanks for choosing Sony.
-Eliab

Hi HectorM,

Thank you for your fantastic 5-star review!

We are excited to hear that you are highly recommending the Sony WH-1000XM6 headphones and that the audio quality is powerful enough to "transport you to another place." We design our headphones to create truly personal and immersive listening experiences.

Thank you for choosing Sony!

Regards,
Dominick

Hi, User387931,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are loving your Sony Headphones. We hope you can continue to enjoy the amazing sound quality and top-technology noise cancellation!

Thanks for choosing Sony, have a good day!
-DiegoV