Customer Ratings & Reviews

Hi ChaseP,

We're thrilled to hear you're loving the sound quality of your WH-1000XM6 headphones and that you feel they are worth the investment—It's great to know our products are successfully delivering a high-quality listening experience!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony North America.

Thank you for your review, Tommy.

We are so pleased to hear that you are enjoying the sound quality of your new WH-1000XM6 headphones and that you consider them a very good upgrade from your previous WH-1000XM4 headphones. It's rewarding to know that we continue to deliver a high-quality listening experience for our loyal customers.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi BestBAnthony, we are truly wonderful to know that you are experiencing the excellent noise canceling features of the WH-1000XM6. With its ability to block out distractions, you can focus seamlessly on your work. Plus, the sound quality is exceptional and the multi-device switching allows for effortless connectivity.

Thanks for choosing Sony!
Best regards,
Estefany

Hi KerlinM,

Thank you for choosing Sony!

We couldn't be happier to hear that you are enjoying the outstanding sound quality and perfect noise cancellation of the WH1000XM6. Thank you for sharing your positive feedback!

Best regards,
-Fred

Hi Saphyr,

Thank you for choosing Sony!

It’s rewarding to hear that you’re enjoying the amazing sound quality and effective ANC of the WH-1000XM6 headphones! We're delighted that they’re enhancing your listening experience. Thank you for sharing your positive feedback!

Best regards,
-Fred

Hello MayT,

Thank you for choosing Sony!

We’re honored to hear that the WH1000XM6 headphones are the most comfortable you’ve experienced and that the sound quality stands out so brilliantly. It means a lot to us to know our headphones can provide both comfort and exceptional audio, enhancing your listening moments.

Best regards,
-Fred

Hi KATHYER,

We're so happy to hear how much you're enjoying the WH1000XM6 headphones! We're proud our industry-leading noise cancellation feature is hitting the mark for you.

Thanks for choosing Sony.

Best regards,
Eliab

Hi AnnaN,

We’re thrilled you’re enjoying the sound quality and noise canceling! It's great to hear that the Speak-to-Chat feature is working well for your conversations.

Thanks for choosing Sony.

Best regards,

Eliab

Thank you for your fantastic feedback, gyrlee22! It is truly wonderful to know how much you love your WH-1000XM6 headphones.

We designed these headphones with industry-leading noise cancellation and advanced audio technology to provide an immersive listening experience with exceptional sound quality. It's rewarding to hear that you are enjoying both the deep quiet and the innovative "out of ear" experience. Our goal is to make listening to your favorite content as seamless and enjoyable as possible, whether you're tuning into your surroundings or getting lost in the music.

We appreciate you choosing Sony and sharing your positive experience with us! We hope you continue to enjoy your new headphones.

Best regards,
Gus Sony Social Media Team

Thank you for your feedback, Clay.

We’re glad you enjoyed the touch controls on the WH-1000XM6, but we are truly sorry to hear the fit and clamp force weren't right for you. We design our headsets for comfort, so we appreciate you letting us know where they missed the mark for all-day wear.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Golfingirl,

Thanks for sharing your wonderful experience with the Sony - WH1000XM6! We're thrilled to hear they made your long flight more enjoyable. With industry-leading noise cancellation, all-day comfort, and exceptional sound quality, the WH-1000XM6 are designed to keep you immersed no matter where you are.

Thank you for trusting Sony!

Regards,
Dominick

Thank you for the amazing review, Nick!

We are thrilled to hear that the WH-1000XM6 has been a worthy upgrade from your XM3s! It’s great to know that you’re enjoying the step up in noise canceling and sound quality.

We also appreciate your feedback regarding the headband design. We know that comfort is subjective, especially when moving from a long-time favorite like the XM3, and we're glad to hear you're settling into the new fit. It’s also fantastic that you’re taking full advantage of the ability to use LDAC and your custom Equalizer settings at the same time for that high-resolution, personalized audio experience!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi JohannA,

That's wonderful feedback! We are delighted that you find the WH-1000XM6 headphones to be a clear upgrade from the XM4 and XM5, specifically highlighting the improvements in comfort and software.

Thank you for choosing Sony!

Best regards,
Eliab

Hi Animal180!
Thank you so much for your wonderful feedback! It brings us great joy to hear that you are enjoying the WH-1000XM6 headphones. Their impressive noise-canceling feature and exceptional sound quality truly elevate the listening experience. We appreciate your recommendation and hope you continue to enjoy your music with these fantastic headphones!

Thanks for choosing Sony!
Best regards,
Estefany

Hi JacksonC, that's fantastic to hear! We're so thrilled that you're loving the Sony WH-1000XM6 headphones and finding the quality excellent. It's wonderful to know that our industry-leading noise canceling, and the incredibly rich sound with the LDAC codec for high-res audio are making such a difference for you. Enjoy your listening experience, and thanks again for choosing Sony! Regards, -Dominick

Hello SriJ,

Thank you for considering Sony products.

We're genuinely sorry to hear that despite the exceptional sound quality, your new WH1000XM6 headphones caused significant discomfort during extended wear, leading to your decision to return them.

This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Best regards,
-Fred

Hi BorisA,

Thank you for choosing Sony!

We couldn't be happier to hear that you enjoy the WH1000XM6 headphones, appreciating both their ease of use and sleek design. It’s wonderful to know they are enhancing your listening experience. Thank you for sharing your positive feedback with us.

Best regards,
-Fred

Hi Hirthik,

We are pleased that you're finding the sound quality and noise cancellation of the WH-1000XM5 to be incredible! It’s great to know they are providing the comfort you need for travel and long workdays.

Thanks for choosing Sony.

Best regards,

Eliab

Hi HumbertoL,
Thank you for sharing your thoughts on the WH-1000XM6! We're happy you consider them "Good headphones" overall.

About the sound quality, you can customize it to be exactly what you like using the Sony | Sound Connect app.
Here are the simplest things you can do right now to make the sound better:

-Go into the app and look for the Equalizer settings. You can play around with the sliders to change how the music sounds.

-Inside the app, find the setting called DSEE Extreme. This feature uses our smart technology to try and make compressed music sound closer to high resolution audio. It can really add detail and a sense of space to the music.

-In the app's system settings, make sure the "Bluetooth Connection Quality" is set to "Prioritize Sound Quality" instead of "Prioritize Stable Connection." This allows the headphones to use better streaming formats like LDAC for clearer audio (if your phone supports it).

Give those a try!

We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany

Thank you so much for sharing your incredible experience with the WH-1000XM6, Kans! It is fantastic to know that you’ve noticed and appreciated the audio improvements from the XM4 to XM5 and now to the XM6. Our team is committed to continuous innovation and precision engineering, and feedback like yours truly motivates us to keep raising the bar with every generation of our headphones. Knowing that the enhancements in sound quality and overall listening experience have made such a strong impact means a lot to us. Your recommendation is genuinely valued, and we hope you continue to enjoy your music to the fullest with the WH-1000XM6!

Thanks for choosing Sony!

Gus,
Sony North America Customer Support