Customer Ratings & Reviews

Hi StevenB,

We are thrilled to hear that you find the Sony WH-1000XM6 to be good headphones!

We can certainly help you with the volume control—you can use the touch control panel located on the exterior of the right earcup. To adjust the volume, simply swipe up or down with your finger across the panel.

For more details on how to use all the touch control functions, including playback and calls, please visit the guide below:

Touch Control Details: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001867598.html?search=volume%20

Thank you for choosing Sony!

Regards,
Dominick

Hi Flan1208,

Thanks for this fantastic feedback! It's great to hear that you're so happy with your new WH-1000XM6 headphones.

Your review is a perfect, concise summary of what makes these headphones so good. The "outstanding" performance is exactly what we aim for, and it's clear you're experiencing the top-tier sound quality and noise cancellation they're known for.

Your recommendation is highly valuable to other people considering a premium pair of headphones. We're confident that your experience will be consistent and you'll continue to enjoy them for a long time.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hello Nicole,

Thank you for choosing Sony!

We're thrilled to hear that your friend is loving the WH-1000XM6 headphones. It's always wonderful to gift something that brings so much joy, especially to a music enthusiast! Their review really highlights the quality and performance of these headphones.

Best regards,
-Fred

Thank you for your enthusiastic review, PatriciaAm!

We are absolutely delighted to hear that you feel your WH-1000XM6 headphones are by far the best you have ever used! Your happiness is our top priority.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for taking the time to share your feedback on the WH-1000XM6, LeoB. We're glad to hear that you're enjoying the active noise cancellation feature. Your comments regarding the fit are appreciated—achieving the best sound and ANC performance does often depend on adjusting the headband for a secure and comfortable fit.

We also understand your concern about smudging. The materials used are selected for comfort and audio quality, but they can sometimes show fingerprints or marks. To help minimize this, we recommend gently wiping the headphones with a soft, dry cloth. If you need further tips or support, please don't hesitate to reach out to our customer support team.

Your input is valuable and helps us continue to improve our products and user experience.

Thanks for choosing Sony!

Gus,
Sony North America Customer Support

Hello Masaki,

Thank you for choosing Sony!

We're beyond pleased to hear you're finding your WH-1000XM6 headphones to be a huge improvement! It's fantastic that you've experienced the evolution through the XM4 and XM5 models, and we're so glad you had a great purchasing experience at Best Buy too. We trust that you will enjoy your new headphones for many years to come!

Best regards,
-Fred

Hi Adler,

Thank you for choosing Sony!

We couldn't be happier to hear that you’re enjoying the WH-1000XM6 headphones both wirelessly and wired. It’s great to know they stand out as the best you’ve ever used. Thank you for sharing your positive experience with us!

Best regards,
-Fred

Hello Anonymous,

Thanks for these fantastic five stars!

We're thrilled to hear you're enjoying the ANC (Active Noise Cancellation) and that you're experiencing even better clarity than with the XM5s. Our engineers work tirelessly to push the boundaries of audio technology!

We also appreciate you mentioning that you had some initial trouble with the AUX port but got it sorted out. We're glad it's working for you now, and if you ever encounter any further issues or have questions, please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi MiuL,

Thank you so much for the 5-star review! It brings us great joy to hear that the Sony WH-1000XM6 headphones were a hit and that the recipient is enjoying them. We really appreciate you choosing Sony for such a special gift!

Regards,
Dominick

Hello MrChuckWagon,

Thank you for choosing Sony!

It makes us really happy to hear that you are overall content with the WH1000XM6 headphones. We appreciate your feedback regarding the fit and are glad to know it remains comfortable for you. Thank you for sharing your experience.

Best regards,
-Fred

Hello Abel1623,

Thank you for choosing Sony!

It makes us really happy to hear that you love your new WH1000XM6 headphones! We're so glad they're living up to your expectations and providing the sound quality you were looking for. Thanks for the fantastic review!

Best regards,
-Fred

Hi LazaraCV,

Thanks for that wonderful 5-star review! We're so happy to hear that you find the WH-1000XM6 headphones to be worth the investment and so easy to use for your gym and daily routines. The Adaptive Sound Control feature is what makes them so versatile, automatically adjusting the ambient sound settings based on your location and activity, so you can enjoy the perfect sound experience wherever your day takes you.

Thanks for choosing Sony, and have a fantastic day!
DiegoV

Thank you for the fantastic review, MaynardC!

We're thrilled to hear that you and your girlfriend are enjoying the amazing quality and sound of the WH-1000XM6 headphones. We design our premium headphones to deliver an unparalleled listening experience, so knowing that they are a hit is rewarding!

Thanks again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello ElianerR,

Thank you for choosing Sony!

We couldn't be happier to hear that your WH1000XM6 headphones are the best you’ve ever had. It’s wonderful to know they’re delivering such a great experience for you, and we truly appreciate you sharing your feedback!

Best regards,
-Fred

Hello Steve,

Thank you for choosing Sony!

We're delighted that you chose the WH-1000XM6 headphones after conducting your research. Your feedback is our top priority, and we're glad to know that you’re enjoying them. Thank you for sharing your experience with us, and we hope you continue to enjoy your listening journey!

Best regards,
-Fred

Hello Drkylec, thanks for sharing this fantastic review!

We truly appreciate your recognition of the advancements in technology and design that we've implemented in the WH1000XM6.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi AryasN,

Thank you for taking the time to share your feedback on the Sony - WH1000XM6! We're delighted to hear that you're enjoying the noise-canceling performance and overall sound quality.

Regarding the connection issue you mentioned, we recommend using the Sony Headphones Connect app to adjust your settings. By setting the Bluetooth connection to "Prioritize Stable Connection", you may notice improved stability, especially when paired with your TV.

We truly appreciate your review and hope this tip enhances your listening experience even further.

Thank you for choosing Sony!

Best regards,
Dominick