Customer Ratings & Reviews

Hi HanifaP,

Thank you so much for the 5-star review! We are very glad to hear that the WH-1000XM6 headphones are the best you’ve owned and that you're enjoying the premium sound quality.

It’s great to know that the improvements we've made—from the refined audio drivers to the enhanced noise cancellation—are providing you with an exceptional listening experience.

We truly appreciate your support and hope you continue to enjoy your music with Sony!

Regards,
Dominick

Hi King,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing battery life, Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Thank you for sharing your experience and positive feedback on the WH-1000XM6, Mark. We’re glad to hear you’re noticing significant improvements over previous models and making the most of the dual device connectivity throughout your workday.

With the WH-1000XM6, Sony aimed to address a number of user-requested enhancements. Community and early user impressions highlight several notable upgrades:

- Advanced noise cancellation, powered by a next-generation processor reportedly “7x faster,” delivers even more effective blocking of distractions and real-time sound adaptation compared to the already strong performance in the XM5 and XM4.
- Improved comfort and durability with a wider, reinforced headband, as well as a more compact and sturdy travel case, responding directly to feedback about the XM5’s case size and headband flexibility.
- Enhanced call quality with the addition of a twelfth microphone, which is especially valuable for frequent business calls.
- Multipoint (dual device) connectivity has been refined, making it even easier to switch between work laptops and phones—ideal for users who rely on these features to stay productive and connected.

Your feedback confirms that these updates bring daily value and justify the upgrade for XM4 and XM5 users seeking the latest improvements in comfort, sound, and usability.

Thank you again for your detailed review—it’s direct experiences like yours that help inform ongoing development and ensure Sony headphones continue to set the standard for audio performance and convenience.
Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi NMoon,

We are immensely pleased to hear that you are enjoying the excellent sound quality and the refined physical build of the new WH-1000XM6!

Regarding the app performance you mentioned, we want to ensure your interface experience is as smooth as your listening. To resolve the lag you're seeing, we recommend clearing the cache within your phone's app settings. If that doesn't do the trick, a fresh start by uninstalling and then reinstalling the Sony | Headphones Connect app often resolves these types of software hiccups. This should help the app's responsiveness match the premium performance of the headphones themselves.

Thank you for making Sony part of your daily listening.

Best regards,
Dominick

Hi GavinK,

Thank you so much for the 5-star review and for highlighting the great fit, sound, and amazing features of your WH-1000XM6 headphones. It's incredibly rewarding to know that the comfort and performance are hitting the mark.

We also appreciate your positive comment regarding the Sony Headphones Connect app—our team worked hard to make it powerful yet truly intuitive, so your feedback on its ease of use is fantastic!

Thanks for choosing Sony!

Best regards,
Dominick

Hello Altagracia,

Thank you for choosing Sony!

We’re honored to hear that the WH-1000XM6 headphones have become your favorite. Your appreciation of the sound quality and customizable features means a lot to us. We also acknowledge your feedback about the microphone during calls and will continue working on improving every aspect of our products to enhance your experience.

Best regards,
-Fred

Thank you for sharing your positive experience with the WH-1000XM6, especially around the noise cancellation, EQ options, background noise setting, and multi-device connectivity, IDidThisForFun. We're glad these features are helping you stay focused and enjoy your music.

Regarding your feedback about the app not always connecting right away for controls, we understand how this can be an inconvenience. To improve app connectivity, please make sure you have the latest version of the Sony | Sound Connect app. After updating, try initializing your headphones through the app and, if you're using an iPhone, remove and re-pair the device after initialization. These steps can help resolve common connection issues and restore full app functionality.

If you need further assistance, please consult our support resources for detailed troubleshooting or reach out for direct support. Your feedback is valuable and helps us continue to improve our products and services.

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hello Alex,

Thank you for choosing Sony!

We're honored to hear that you're enjoying your WH-1000XM6 headphones! Comfort and great sound quality are what we strive for, and it’s fantastic to know these features stand out for you. The multi-point Bluetooth connection feature is indeed a fantastic convenience, allowing you to seamlessly switch between multiple devices. Thank you for sharing your positive experience!

Best regards,
-Fred

Hello SirajudeenR,

Thank you for choosing Sony!

We're honored to hear that the WH1000XM6 headphones stand out as the best you’ve used so far and that they offer great comfort. Your feedback encourages us to keep delivering quality and comfort in our products.

Best regards,
-Fred

Hi, ChristopherS,

Thanks for the review and the 5-stars rating! Thanks for the recommendation towards the pads on the headphones, as it is something we can definitely take in consideration for future references.We hope you can continue to enjoy the amazing sound quality and top-technology noise cancellation!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi Oregon!
Thanks so much for sharing your thoughts on the WH-1000XM6 headphones!
We are really happy to hear that you've been experiencing such excellent sound quality and are impressed by the insanely good battery life.

The WH-1000XM6 features our enhanced Noise-Canceling technology to block out distractions and Multipoint Connection so you can easily switch between two devices.

Thank you for selecting Sony!
Best regards,
Estefany

Thank you for the fantastic recommendation, ZACHP!

We’re so glad to hear you’re having an amazing sound experience with the WH-1000XM6. It’s great to know they’ve hit the mark for you!

Thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Thank you for the glowing review, MonikaS!

We are thrilled to hear that the WH-1000XM6 is delivering the sound quality you expected and that they were worth the investment. Enjoy the music!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Bspill,

It’s a true pleasure to hear that the WH-1000XM6 is hitting a perfect 10/10 for you! We designed these to be versatile enough to transition from the intensity of the gym to everyday style without missing a beat. It is fantastic to know you are diving into the Sony | Headphones Connect app to utilize those extensive customization features and tailor the sound quality to your exact preferences.

Thank you for making Sony your top choice for both performance and style!

Regards,
Dominick

Hi Bryan,

Thank you for being a loyal Sony fan! We're thrilled to hear that the WH-1000XM6 exceeded your expectations, especially coming from a great pair like the XM4.

It’s awesome to know that the improvements in audio clarity and noise-canceling performance are making a real difference in your listening experience.

Thank you for choosing Sony, one more time!

Best regards,

Gus, Sony Social Media Team

Hi StephenJ,

We are thrilled you've found the outstanding comfort, sound quality, and overall value of the WH-1000XM6 to be so exceptional. We especially appreciate you choosing the immersive over-ear experience! Thank you for the 5-star review and for choosing Sony.

Regards,
Dominick

Hello RichardS, thank you for sharing your feedback on the WH1000XM6 headphones! We're pleased to learn that you noticed a significant upgrade from the previous XM4 and XM5 models –better sound quality, enhanced noise cancellation technology, and extended battery life. We also appreciate your candid thoughts on the overall design; we understand that the materials and colors may not have met your expectations. Rest assured, we will relay your feedback to the team for their consideration. Thanks for choosing Sony this time! Sincerely, -Jenn.

HI Reese,

This is an excellent summary of the WH-1000XM6's key benefits for travelers! We're delighted to hear that the superior Noise Canceling blocks all distractions for your movies, and that the Quick Attention Mode (when you tap the earcup) provides such clear, amplified voice awareness when you need it. They truly are designed to make your plane and train journeys wonderful.

Thanks for choosing Sony.

Best regards, Eliab

Hi Noahlander,

We are thrilled to hear that the WH-1000XM6 is delivering the top-class sound and noise cancellation you were looking for! It’s great to know that the multipoint connection is working seamlessly across your PC, MacBook, and iPhone, and that you're making full use of the EQ customization in the Sony Sound Connect app. We hope you continue to enjoy that premium clarity and versatility in your daily routine. Thanks for choosing Sony.

Best regards, Eliab