Customer Ratings & Reviews

Hi AndyJ,

Thank you for your feedback! We're thrilled to hear that the sound quality and noise isolation are meeting your expectations.

Regarding the fit, the initial clamping force is designed to ensure a consistent acoustic seal for the best noise-canceling performance. You'll find that with regular use, the headband will naturally adjust and relax to the width of your head for a more personalized, comfortable fit.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi MonsterCat,

We feel privileged to know that as someone who settles for nothing but the finest gear, you’ve chosen our latest flagship for your collection. While we realize the investment is significant, we are glad the refinements in our noise-silencing technology are providing you with that edge in performance you've been searching for.

Thank you for trusting Sony to stay at the forefront of your audio experience.

Regards,
Dominick

Hello SandeepB,

Thank you for choosing Sony!

It's truly a pleasure to hear that you’re enjoying the upgrade from the previous model! We’re so glad you like the new WH1000XM6 folding design and the enhanced sound equalizers. Your feedback means a lot to us, and we can’t wait for you to experience even more of what our products have to offer.

Best regards,
-Fred

Hi Elon,

We are ecstatic to learn that your switch to the Sony WH-1000XM6 has been such a rewarding experience.

It is a significant compliment to have a long-time audio enthusiast join us, and we are glad that our industry-leading noise cancellation and sound signature have stood out to you. We strive to push the boundaries of acoustic engineering, so knowing that you are finding the clarity and immersion superior is truly rewarding for us.

We really appreciate you being part of the Sony family and choosing us for your premium listening journey.

Regards,
Dominick

Hi ChrisP,

We are thrilled to hear you find the WH-1000XM6 headphones great and very comfortable! If you're looking for a boost in volume, please check the Sony Headphones Connect app to ensure the volume limiter is off. Additionally, confirm that the volume setting on your source device (phone, tablet, etc.) is maximized, as some apps or operating systems have their own volume caps. Thanks for choosing Sony.

Best regards, Eliab

Hi KathyR,


We are delighted to receive your feedback on the WH-1000XM6 Noise Canceling Headphones! Knowing that you find them comfortable, that the noise canceling is working well to block out outside noise, and that the music is clear truly highlights the best features of our flagship model. Enjoy the pure, uninterrupted sound!

Best regards,
Eliab

Hi, KirkM!
Thank you for taking the time to share your review.

It is most rewarding to hear that you find the sound quality of your WH-1000XM6 to be very good overall.
We appreciate your honesty regarding the price and performance.

To get that exceptional sound you’re looking for, we recommend using the "Equalizer" settings in the Sony | Sound Connect app to manually boost the Clear Bass or adjust the highs to your liking.

It’s a pleasure having you as a Sony customer!
Best regards,
Estefany

Hi ChloeP,

We're so glad to hear you're loving the sound quality and noise cancellation on the WH-1000XM6 headphones. It's awesome to hear that the audio quality makes you feel like you're right there in the studio with the artist—That's exactly the kind of immersive experience we strive for!

Thanks so much for sharing your detailed feedback and for the high recommendation!

We appreciate you choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi Timk!
We're thrilled to hear how much you're enjoying the headphones! It's great to know that the WH-1000XM6's powerful bass and industry-leading noise cancellation are making such a difference for you.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for your fantastic review, Blake! We are delighted to hear that you are enjoying your WH-1000XM6 headphones so much and that you find them so comfortable to wear for prolonged periods of time.

It is truly wonderful to know that the sound quality is amazing. We designed these headphones to deliver a premium, high-resolution audio experience that makes your favorite music shine. We also focused on a lightweight and ergonomic design with soft-fit leather earcups to ensure maximum comfort, even during extended listening sessions, so it's rewarding to hear that we succeeded.

Thanks again for choosing Sony and for sharing your positive feedback with us! We hope you continue to enjoy a great sound experience.

Best regards,
Gus
Sony Social Media Team

Hi CarisaB, thank you so much for the amazing feedback! We're immensely pleased to hear you're loving the Sony - WH1000XM6. From the sound quality to the comfort and smart features, it's great to know they're hitting the mark. We truly appreciate you choosing Sony and hope they continue to impress every time you press play! Regards, -Dominick

Hi Matthew,

Thank you for your incredible 5-star review of your WH-1000XM6 headphones! We are thrilled to hear that the noise-canceling performance is exceeding your expectations, even in challenging conditions. It’s fantastic to know you are taking full advantage of the 10-band equalizer and the convenient multipoint Bluetooth connection. We design these headphones to be an all-around amazing audio experience, and your feedback confirms we've succeeded.

Thanks for choosing Sony, have an amazing day!
DiegoV

Hi Tristan,

It brings us great satisfaction to hear that the noise cancellation of your WH-1000XM6 is making your yard work so much more enjoyable by blocking out the engine noise. Since you use them while being active outdoors, we recommend regularly wiping down the ear pads with a soft, dry cloth to keep the materials in top condition after a long day of mowing.

Thank you for choosing Sony to be your companion even during the toughest tasks!

Regards,
Dominick

Thank you so much for your fantastic review, KaseyF! We're thrilled to hear that you're enjoying the unbeatable comfort and the immersive sound quality of your WH-1000XM6 headphones. It's great to know the app's customization features are helping you tailor the experience to your personal preferences. Your feedback is exactly what we strive for—delivering high-quality audio with a personalized touch so you can get the most out of every listening session. If you have any tips, favorite settings, or questions about additional features, feel free to share!

Thanks again for choosing Sony and for being a valued customer!

Best regards,
Gus
Sony Social Media Team

Thank you for the fantastic review, HanzalaZ!

We are thrilled to hear that you’re enjoying the audio quality and active noise cancellation on the new WH-1000XM6. It’s also great to see that the updated hinge design and solid build quality are hitting the mark for you—we know how important durability is for a premium pair of headphones!

We appreciate you sharing your experience and choosing Sony for your listening!

Best regards,
Gus, Sony Social Media Team

Hi F1ume, thank you for sharing your positive experience with your Sony WH-1000XM6 headphones! We're beyond pleased to hear that the noise cancellation technology has made such a strong impression and that you consider them the most comfortable headphones you've ever worn. Your satisfaction is our priority, and reviews like yours are incredibly valuable. Thank you for choosing Sony! Best regards, -Dominick

Hi JulianM!
Thanks so much for sharing your feedback with us!
It is fantastic to know that you are loving the sound quality and the clear transparency mode on your WH-1000XM6.

We appreciate your decision to go with Sony!
Warm regards,
Estefany