Customer Ratings & Reviews

Hi JulissaG!
Thanks for sharing your experience! It is truly wonderful to know that your WH-1000XM6 headphones are helping you create that perfect, quiet space for your studies. It’s great to hear they are providing the silence you need to stay focused.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi YuC1,

It is fantastic to know you are enjoying the cool features of your Sony WH-1000XM6 headphones!

We designed these headphones to offer an industry-leading listening experience, combining unparalleled noise-cancellation with superior audio quality. We are particularly pleased to hear you appreciate the intelligent features like the Adaptive Sound Control, which automatically adjusts ambient sound settings based on your location and activity, and the crystal-clear call quality.

Thank you for choosing Sony!

Regards,
Dominick

Hi TrashMetalPanda,

We feel privileged to know you were impressed with the great Active Noise Cancellation (ANC) performance of the WH-1000XM6 headphones!

We hear your feedback regarding the sound profile and the bulkiness when worn around the neck. We want to assure you that you can easily customize the sound to your preference using the Sony Headphones Connect app. The app features a robust Equalizer (EQ) that allows you to boost bass, enhance treble, or select from various presets to create a listening profile that suits your taste.

We also appreciate your note on the design for future consideration. Thank you for choosing Sony!

Regards,
Dominick

Hi RaulG,

We feel privileged to know that you are loving the experience of True Hi-Res Wireless Audio with your new headphones! It is fantastic to hear that the sound quality is perfect for you. With the WH-1000XM6, we’ve pushed the boundaries of noise cancellation and audio precision even further, ensuring that every note is delivered with incredible clarity directly to your ears.

Thank you for trusting Sony.

Best regards,
Dominick

Hello MariaG,

Thank you for choosing Sony!

We’re elated to hear that the WH-1000XM6 headphones have become your favorite, especially because of their comfort during long use. It means a lot to us that they provide a pleasant and pain-free listening experience, allowing you to enjoy your music with ease.

Best regards,
-Fred

Hi Deeel,

We are thrilled to hear you find the sound quality excellent and the Noise Cancellation effective enough that you "didn't listed the person in my side," which is the core performance we strive for, and we are glad the touch controls are working great for you. However, we sincerely apologize that the shallow ear cups are causing discomfort by allowing your ear to touch the internal cloth. We recommend that users experiencing this comfort issue consider looking for thicker, custom-depth replacement ear pads from specialized third-party accessory makers, which often resolves the depth problem while maintaining the impressive ANC performance you enjoy.

Thanks for choosing Sony.
Best regards,
Eliab

Thank you for sharing your fantastic feedback, JonathanK!

We are absolutely thrilled to hear that you are enjoying the great sound quality and exceptional ANC on your new WH-1000XM6 headphones! Delivering a premium, immersive listening experience is our top priority.

We certainly understand your point regarding integration with your iPhone. While Apple's proprietary ecosystem offers unique, seamless integration with AirPods, we've designed the WH-1000XM6 to offer superior audio quality and world-class noise canceling across all operating systems.

Thank you again for choosing Sony for your audio upgrade!

Best regards, Gus, Sony Social Media Team

Thank you for your review, MatthewB!

We are delighted to hear that you are enjoying your new WH-1000XM6 headphones. It is fantastic to know that you find the Active Noise Canceling to be amazing and that they are comfortable for long-term wear. We designed them to provide a premium, comfortable listening experience, and it's rewarding to hear that we got it right.

We appreciate your feedback about the setup process for Teams. We understand that getting the drivers configured correctly can sometimes be a challenge, and we're glad to hear you were able to get it working perfectly.

Thank you again for your strong recommendation and for being a Sony customer.

Best regards, Gus, Sony Social Media Team

Hello MatthewS,
Thanks for sharing your review! We are thrilled to hear that your new WH-1000XM6 headphones are making a difference during your travels. We really appreciate the recommendation.

The WH-1000XM6 features our most advanced Auto NC Optimizer, which automatically adjusts the noise canceling based on your environment. It also includes ultra clear call quality thanks to redesigned microphones and a long lasting battery that keeps the music going for even the longest international flights.

Thank you for choosing Sony!
Best regards,
Estefany

Hi MicheleLeung,

We are thrilled to hear that your husband is enjoying his new WH-1000XM6 and that they have become his go-to companion for those frequent work flights. It is wonderful to know that our noise-canceling technology is making his travel experience more enjoyable!

Thank you for choosing Sony to celebrate such a special occasion and for welcoming us into your family's travel routine.

Regards,
Dominick

Hi Grumpy,

Thank you for the excellent feedback on the WH-1000XM6 headphones! We're thrilled you're impressed with the sound quality and noise canceling. We appreciate you sharing your experience.

We understand your frustration with the volume control. While the current design is for precise adjustments, you can increase or decrease the volume more quickly by swiping and holding your finger on the touch panel. Your feedback about both the volume and the warmth of the earcups will be passed on to our product team for future consideration.

Thanks for choosing Sony.

Best regards,
Eliab

Hello Victor,

Thank you for your review of the WH1000XM6 headphones. We are glad to hear that you are enjoying the excellent sound quality and Active Noise Cancellation (ANC).

We appreciate your feedback on the design. Your personal preference is valuable to us, and we're always working to innovate while considering our customers' feedback. A key feature we're proud of in the WH-1000XM6 is the more efficient DSEE Extreme processor, which restores details lost during compression for a richer, more faithful audio experience.

Thanks for choosing Sony, and have a wonderful day!
DiegoV

Thank you for your incredible review, TerryG! We're so happy to hear that you love your WH-1000XM6 headphones and the Sony app. It's fantastic to know that they are performing so well for you in a loud data center environment. We designed the industry-leading noise cancellation and high-quality microphones specifically for situations like this, ensuring you can hear perfectly and others can't hear the background noise. We truly appreciate you sharing this perfect use case! Thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team.

Hi LennonP,

We are beyond pleased to hear that you are loving your Sony WH-1000XM6 headphones! While we understand they are an investment, we are committed to engineering best-in-class features like the great noise cancellation and exceptional sound quality and bass you noted. Thank you for recognizing the value and performance!

We really appreciate you being part of the Sony family!

Best regards,
Dominick

Hi AriLozano,

Thank you for the fantastic review! We're thrilled to hear that you're so happy with the Sony WH-1000XM6 headphones.

It's great to know that you're enjoying the amazing sound quality and the convenient side touch controls. We designed these headphones to deliver an immersive audio experience, whether you're listening to music with powerful bass or enjoying a movie with Cinema Mode.

Thank you for choosing Sony!

Best regards,
Dominick

Thank you for your absolutely epic review, RebekahQ!

We are thrilled to hear that you consider the WH-1000XM6 to be "best in class." It's rewarding to know that you are enjoying the combination of the very sleek design and the exquisite sound quality.

It's the highest compliment when a customer loves a product enough to buy a second pair! Thank you for choosing Sony for both you and your husband.

Best regards, Gus, Sony Social Media Team

Hello RyanC,

Thank you for choosing Sony!

We're honored to hear that the WH1000XM6 headphones are the best sounding you've ever experienced and that you would purchase them again. Your loyalty means a great deal to us, and we’re proud to provide products that deliver exceptional audio quality and enjoyment.

Best regards,
-Fred

Hi BrandonS!
Thanks so much for sharing your experience with the WH-1000XM6!
We are thrilled to hear that you’re loving the noise cancellation and sound quality.

The WH-1000XM6 is designed to immerse you in your music with industry leading noise cancellation, crystal clear audio, and all day comfort, perfect for long listening sessions.

We appreciate you choosing Sony!
Best regards,
Estefany

Thank you for the wonderful review, WilberS!

We are absolutely delighted to hear that you are enjoying the excellent technology of your WH-1000XM6 headphones.

It's fantastic that you are benefiting from the superior call quality and that our industry-leading noise cancellation is effectively isolating both your environment and the person you're speaking to, allowing for perfectly clear conversations.

Thanks for choosing Sony!

Best regards,
Gus, Sony Social Media Team