Customer Ratings & Reviews

Hi HectorM,

Thank you for your fantastic 5-star review!

We are excited to hear that you are highly recommending the Sony WH-1000XM6 headphones and that the audio quality is powerful enough to "transport you to another place." We design our headphones to create truly personal and immersive listening experiences.

Thank you for choosing Sony!

Regards,
Dominick

Thank you for the review, AndrewG!

We are thrilled to hear that the WH-1000XM6 is providing the perfect quiet environment for your late-night movie sessions! It’s wonderful to know that our new Cinema Mode is hitting the mark for you—it’s specifically designed to use our 360 Reality Audio Upmix technology to create that immersive, theater-like soundstage right in your headphones. We are glad we can help you enjoy the big screen experience while the rest of the house stays sound asleep!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi, Aduiohead,

Thanks for the review and the 5-stars rating! We are truly heartened to learn to hear how much you are loving your Sony headphones! Powered by our next-gen processor and intelligent algorithms, the WH-1000XM6 premium headphones deliver studio-quality sound and our most advanced noise cancellation for an immersive, distraction-free listening experience!

Thanks for choosing Sony, have an amazing day!
DiegoV

Hello Cdp4,

Thank you for choosing Sony!

We're thrilled to hear that our WH-1000XM6 headphones made your long car ride with your twins enjoyable. It's great to know that the noise-canceling feature and user-friendly functions helped make your journey smoother. Safe travels!

Best regards,
-Fred

Thank you for your feedback, JacobGW05.

We are so sorry to hear about the issues you've been experiencing with the microphone on your WH-1000XM6 headphones. This is certainly not the reliable experience we aim to deliver, and we understand your frustration, especially after trying a factory reset and firmware updates.

We want to help you get this resolved. We highly recommend contacting our support team directly. They are best equipped to troubleshoot the microphone issue and can provide you with the next steps to get this fixed.

You can connect with them at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you again for your valuable review.

Best regards, Gus, Sony Social Media Team

Hello Asad,

Thanks for these fantastic five stars!

We're absolutely thrilled to hear your new WH-1000XM6 headphones are proving to be the perfect companion for both your daily routines and your adventures, whether indoors or out.

It's wonderful to know that you're appreciating the amazing sound quality and appreciating the intuitive controls. Remember installing the Sony | Sound Connect app to enhance your experience!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hello DanaP,

Thank you for considering Sony products.

We regret to learn about the challenges you are experiencing with the microphone quality of your WH1000XM6 during calls, particularly with sound distortion and the need to repeat yourself. We understand how disruptive this can be, especially in environments with potential Bluetooth interference such as apartments.

To address this, we recommend reviewing the guidance provided in the following article, which covers common call quality concerns: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856788.html.

Additionally, installing the latest Firmware Version 3.0.0 can improve device performance and call functionality. Detailed update instructions are available here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/software/00355433.

Should the issue persist, we encourage you to contact our dedicated support team for advanced troubleshooting. Contact details and resources can be found at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

We are committed to assisting you in resolving this matter.

Best regards,
-Fred

Hi NasreenA,

We're pleased to learn that your Sony headphones are very comfortable to wear—thank you so much for the thoughtful 4-star rating! While noise cancellation performance won't always stand out for every listener, we're glad the WH-1000XM6's lightweight and ergonomic design delivers such exceptional comfort during longer listening sessions.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi KevinR,

We are so happy to hear you're enjoying the upgrade! It’s great to know that moving from the XM4 directly to the WH-1000XM6 has been such a positive experience for you. We specifically brought back the foldable design and integrated the new QN3 processor to ensure these provide the best noise canceling and portability possible.

Thanks for choosing Sony. 

Best regards,
Eliab

Hi Corey,

We are so glad to hear that you consider the WH-1000XM6 headphones the best you own. It's awesome to know that you're enjoying the theater setting and that you feel they are worth the price. We truly appreciate your high praise and are thrilled to have you as a customer!

Thanks for choosing Sony.

Best regards,
Eliab

Hi Arijit,

Thanks for the 5 star review! We could not be more pleased to know you consider the Sony WH-1000XM6 an excellent upgrade over its predecessor and the top choice in its price range.

We are especially pleased that you have experienced seamless connectivity and outstanding performance across all your different devices, including iPhone, MacBook, Windows, and Linux.

Thank you for the high praise and for choosing Sony for your listening needs!

Regards,
Dominick

Hi Jimbo38special,

We are elated to hear that your new headphones are delivering a flawless performance. There is nothing quite like the seamless connection and immersive sound of the XM6 series to transform your daily listening into a world-class experience. Thank you for choosing Sony to be the soundtrack to your day.

Best regards,
Dominick

Hi LisaS,

We’re sorry to hear the audio sounds muffled! To improve clarity, we recommend using the Sony | Sound Connect app to set your Bluetooth Connection Quality to "Prioritize Sound Quality" and enabling DSEE Extreme to restore high-end detail. You can also use the Equalizer presets, like "Bright," to sharpen the vocals and reduce any heaviness in the bass.

Thanks for choosing Sony.

Best regards,

Eliab

Hi KelliC,

We are delighted the WH-1000XM6 headphones are loved by your son and that the powerful noise-canceling helps him focus by reducing external stimulation, making a positive difference in his daily life.

Thanks for choosing Sony.

Best regards, Eliab

Hi Levi,

We are incredibly sorry to hear about the mechanical failures you've experienced with your WH-1000XM6 headphones, especially given your history with our previous generations. As a product designer, your detailed feedback regarding the structural integrity of the telescoping band and the wear on the ear pads is highly valuable, and we are passing these insights directly along to our engineering and quality assurance teams.

We also want to apologize for any frustration regarding our standard warranty policy, which targets defects in materials and manufacturing workmanship under ordinary use but generally excludes physical or structural damage.

Thanks for considering Sony products.

Best regards,
Eliab

Hi Chris,

Thanks for sharing your feedback. We're sorry to hear you're experiencing distortion with your new WH1000XM6 headphones. That's definitely not the listening experience we want you to have—especially since you've noted that they sound great with a wired connection.

Since you're hearing distortion specifically over Bluetooth, here are a few things to check that might help: In the Sony | Sound Connect app, go to Settings and look for a setting called Bluetooth Connection Quality. If it's set to "Prioritize Sound Quality (LDAC)," try switching it to Prioritize Stable Connection. You can reset the Headphones and Disable DSEE Extreme as well!

If the issue persists, feel free to reach out to our Sony Support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We hope this helps get your issue resolved.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi Nicklas,

We are ecstatic to learn that the WH-1000XM6 is the best headphone you have ever used! It is wonderful to hear that your experience was positive from start to finish—from the helpful service you received to the performance of the product itself. We strive to ensure that our technology delivers a premium experience that feels worth every penny, and knowing we achieved that for you is incredibly rewarding.

The XM6 represents a significant leap in audio engineering, featuring our most advanced noise-canceling processors to date. These headphones don't just block out noise; they analyze your environment in real-time to provide a tailored silence that allows the richness of your music to truly shine. Combined with an ultra-comfortable design, they are built to be the only pair of headphones you’ll ever need for travel, work, or relaxation.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hello CesarG,

Thank you for choosing Sony!

We’re elated to hear that the WH-1000XM6 headphones continue to impress you after three months of use. It’s wonderful to know that the features and performance keep bringing you enjoyment and value over time.

Best regards,
-Fred

Hi MarcosR,

It’s rewarding to hear that your WH-1000XM6 headphones performed so exceptionally during your 16-hour flight!

We specifically engineered this model with long-distance travel in mind, ensuring that the noise-canceling technology can effectively silence cabin pressure and engine hum for extended periods. Knowing that the battery life held up through such a long journey while maintaining total comfort is a testament to our commitment to both stamina and ergonomic design. We are delighted that you could stay immersed in your audio from takeoff to landing without any interruptions.

Thank you for making Sony part of your travel essentials.

Regards,
Dominick

HI HokieDokie,

It’s wonderful to hear that your switch from Bose to the WH-1000XM6 has been such a success! We’re thrilled that our latest noise-canceling technology and sound quality are living up to the hype and providing the phenomenal experience you were looking for.

Thanks for choosing Sony.

Best regards,

Eliab