Customer Ratings & Reviews

Hi TrashMetalPanda,

We feel privileged to know you were impressed with the great Active Noise Cancellation (ANC) performance of the WH-1000XM6 headphones!

We hear your feedback regarding the sound profile and the bulkiness when worn around the neck. We want to assure you that you can easily customize the sound to your preference using the Sony Headphones Connect app. The app features a robust Equalizer (EQ) that allows you to boost bass, enhance treble, or select from various presets to create a listening profile that suits your taste.

We also appreciate your note on the design for future consideration. Thank you for choosing Sony!

Regards,
Dominick

Hi DevinT,

We absolutely love hearing this! It's great that you're experiencing the excellent sound quality, industry-leading noise canceling, and the intuitive user interface of your WH-1000XM6 headphones. Enjoy your distraction-free listening! Thanks for choosing Sony.

Best regards, Eliab

Hello Santiago,

Thank you for choosing Sony!

We're honored to hear that the WH1000XM6 headphones deliver amazing and rich sound quality. Your appreciation inspires us to keep pushing the boundaries of audio excellence for an immersive listening experience.

Best regards,
-Fred

Hi JulissaG!
Thanks for sharing your experience! It is truly wonderful to know that your WH-1000XM6 headphones are helping you create that perfect, quiet space for your studies. It’s great to hear they are providing the silence you need to stay focused.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi TerenceT,

We couldn't be happier to hear that the noise reduction on your new headphones is proving to be second to none for you! It is fantastic to know that you are loving the high-quality sound they produce. This model utilizes our most advanced noise-canceling technology and a refined driver unit to ensure that your music remains crystal clear and entirely uninterrupted, no matter your environment.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hi Titoelrey,

It’s great to hear that you love your new headphones and are enjoying the design and customization options available through the app!

Thanks for choosing Sony.

Best regards, Eliab

Hi Deeel,

We are thrilled to hear you find the sound quality excellent and the Noise Cancellation effective enough that you "didn't listed the person in my side," which is the core performance we strive for, and we are glad the touch controls are working great for you. However, we sincerely apologize that the shallow ear cups are causing discomfort by allowing your ear to touch the internal cloth. We recommend that users experiencing this comfort issue consider looking for thicker, custom-depth replacement ear pads from specialized third-party accessory makers, which often resolves the depth problem while maintaining the impressive ANC performance you enjoy.

Thanks for choosing Sony.
Best regards,
Eliab

Hi YuC1,

It is fantastic to know you are enjoying the cool features of your Sony WH-1000XM6 headphones!

We designed these headphones to offer an industry-leading listening experience, combining unparalleled noise-cancellation with superior audio quality. We are particularly pleased to hear you appreciate the intelligent features like the Adaptive Sound Control, which automatically adjusts ambient sound settings based on your location and activity, and the crystal-clear call quality.

Thank you for choosing Sony!

Regards,
Dominick

Hi RaulG,

We feel privileged to know that you are loving the experience of True Hi-Res Wireless Audio with your new headphones! It is fantastic to hear that the sound quality is perfect for you. With the WH-1000XM6, we’ve pushed the boundaries of noise cancellation and audio precision even further, ensuring that every note is delivered with incredible clarity directly to your ears.

Thank you for trusting Sony.

Best regards,
Dominick

Hi MicheleLeung,

We are thrilled to hear that your husband is enjoying his new WH-1000XM6 and that they have become his go-to companion for those frequent work flights. It is wonderful to know that our noise-canceling technology is making his travel experience more enjoyable!

Thank you for choosing Sony to celebrate such a special occasion and for welcoming us into your family's travel routine.

Regards,
Dominick

Hello ChingonGus,

Thank you for choosing Sony!

It's a true pleasure to hear you're enjoying your WH-1000XM5 headphones so much! We're glad the exceptional noise cancellation is making such a difference for you and that you consider them one of your best purchases. Thank you for recommending them; we truly value your support and hope you continue to have a fantastic listening experience!

Best regards,
-Fred

Hello MariaG,

Thank you for choosing Sony!

We’re elated to hear that the WH-1000XM6 headphones have become your favorite, especially because of their comfort during long use. It means a lot to us that they provide a pleasant and pain-free listening experience, allowing you to enjoy your music with ease.

Best regards,
-Fred

Hello MatthewS,
Thanks for sharing your review! We are thrilled to hear that your new WH-1000XM6 headphones are making a difference during your travels. We really appreciate the recommendation.

The WH-1000XM6 features our most advanced Auto NC Optimizer, which automatically adjusts the noise canceling based on your environment. It also includes ultra clear call quality thanks to redesigned microphones and a long lasting battery that keeps the music going for even the longest international flights.

Thank you for choosing Sony!
Best regards,
Estefany

Hi DeanG,

We are happy to hear you’re enjoying the excellent sound quality. We are sorry to hear about the discomfort; we recommend adjusting the headband for a more relaxed fit or ensuring the earcups are positioned correctly to alleviate pressure.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your fantastic feedback, JonathanK!

We are absolutely thrilled to hear that you are enjoying the great sound quality and exceptional ANC on your new WH-1000XM6 headphones! Delivering a premium, immersive listening experience is our top priority.

We certainly understand your point regarding integration with your iPhone. While Apple's proprietary ecosystem offers unique, seamless integration with AirPods, we've designed the WH-1000XM6 to offer superior audio quality and world-class noise canceling across all operating systems.

Thank you again for choosing Sony for your audio upgrade!

Best regards, Gus, Sony Social Media Team

Hi Ashley,

Thank you for the wonderful feedback! We are so glad to hear that after years of searching, you've found the perfect fit with the WH-1000XM6. We're happy you're enjoying both the premium sound quality and the lightweight design.

Thanks for choosing Sony.

Best regards,
Eliab

Hi BrandonS!
Thanks so much for sharing your experience with the WH-1000XM6!
We are thrilled to hear that you’re loving the noise cancellation and sound quality.

The WH-1000XM6 is designed to immerse you in your music with industry leading noise cancellation, crystal clear audio, and all day comfort, perfect for long listening sessions.

We appreciate you choosing Sony!
Best regards,
Estefany

Thank you for your review, MatthewB!

We are delighted to hear that you are enjoying your new WH-1000XM6 headphones. It is fantastic to know that you find the Active Noise Canceling to be amazing and that they are comfortable for long-term wear. We designed them to provide a premium, comfortable listening experience, and it's rewarding to hear that we got it right.

We appreciate your feedback about the setup process for Teams. We understand that getting the drivers configured correctly can sometimes be a challenge, and we're glad to hear you were able to get it working perfectly.

Thank you again for your strong recommendation and for being a Sony customer.

Best regards, Gus, Sony Social Media Team

Hi Grumpy,

Thank you for the excellent feedback on the WH-1000XM6 headphones! We're thrilled you're impressed with the sound quality and noise canceling. We appreciate you sharing your experience.

We understand your frustration with the volume control. While the current design is for precise adjustments, you can increase or decrease the volume more quickly by swiping and holding your finger on the touch panel. Your feedback about both the volume and the warmth of the earcups will be passed on to our product team for future consideration.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, JulieF!

We are absolutely thrilled to hear that you’re so happy with your choice. It’s wonderful to know that the noise canceling and sound quality are hitting the mark for you, but we’re especially pleased that the WH-1000XM6 provides such a secure and comfortable fit! We design our headbands to be adjustable for all sizes, so it’s great to hear they’re staying put through your listening sessions. Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team