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Customer reviews

Rating 4.7 out of 5 stars with 1142 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,142 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is very good and seems to be best on the market right now or on par with the Airpods Max. Only issue is that the spatial audio is not very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Lvhotelier! Thank you for sharing your experience with the WH1000XM6 headphones. We truly appreciate your recognition of them as one of the best headphones available today, especially due to their exceptional sound quality. Your feedback on the spatial audio is invaluable to us, and we welcome any suggestions for improvement! Thanks for choosing Sony! Sincerely, -Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Amazing if your ears are small enough.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ANC is second to none. There is zero doubt about that. However, if you have slightly larger ears, these may be uncomfortable for you. There are multiple mic's inside the earcup that my ears pressed against making the headphones extremely uncomfortable to wear after only a few minutes. I hate to admit it but I returned them and went with the Bose QC Ultra 2 only because of the larger ear opening. The Bose ANC is not as good as the Sony, but I can ACTUALLY WEAR THEM.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JJ85,

      We appreciate you taking the time to share such detailed and honest feedback, even though the WH-1000XM6 headphones were not the right fit for you personally. We are delighted you found the Active Noise Cancellation (ANC) to be second to none, as we constantly strive for industry-leading performance in that area. However, we sincerely regret that the earcup size caused discomfort due to pressure on the internal microphones. We take comfort issues seriously and will pass this specific note regarding larger ears and internal mic placement directly to our design and engineering teams for future product development.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great. Love the noice cancelling and sound equalizer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the positive feedback, KevinH!

      We are delighted to hear that you find the WH-1000XM6 headphones Very great! It is wonderful that you love the noise cancelling and the control you have over your listening experience with the sound equalizer.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones out right now.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first pair of high quality headphones and the XM6 is one of the best in the market. It does a really good job of blocking out most of the noise in a loud environment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NickW,

      That's fantastic to hear! It's truly rewarding when our premium headphones make such a significant difference in your listening experience. The WH-1000XM6 is designed to provide industry-leading noise cancellation, especially in challenging environments, so we're thrilled it's living up to that promise for you. Enjoy your high-quality audio!
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality and features with top sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality and top notch noise cancelling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JameelK,

      We are thrilled to hear you’re enjoying the sound quality and noise cancellation of your new WH-1000XM6! It’s great to know that the improvements made to our flagship series, including the new QN3 processor and expanded microphone array, are providing the top-notch experience you expected. The Midnight Blue is a personal favorite for its sleek look, and we’re glad it’s hitting the mark for you. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great all around wireless headphones.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality sound and near perfect ANC. I got them specifically for airline travel and they did not disappoint.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonA,

      Thank you for choosing Sony!

      It brings us great joy to hear that the WH1000XM6 provided excellent sound quality and effective active noise cancellation, enhancing your airline travel experience. We appreciate you taking the time to share your positive feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 stars, this device is the best sound cancelling headphones available

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoelC,

      We could not be more pleased to hear your fantastic five-star feedback!

      We appreciate you calling the WH-1000XM6 the best noise-cancelling headphones available. Our engineers worked tirelessly to deliver industry-leading Active Noise Cancellation (ANC), and it is wonderful to know that this feature truly stands out for you.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the mx3 and loved them but wanted an upgrade. These work great, only downside for me is they are very tight and hurt after wearing a few hours

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JubileeG,

      We're glad you upgraded from the WH-1000XM3! We're sorry to hear about the discomfort, as new headphones can have a firmer clamping force initially. This typically improves as they break in over time, but you may find relief by slightly extending the headband sliders. You can find more tips on achieving the best fit here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001861255.html

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good sound quality, love the noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KatelynnM,

      We are beyond pleased to hear that you love the noise cancellation feature and are enjoying the overall high sound quality of your Sony WH-1000XM6 headphones. We strive to deliver industry-leading audio and quiet, and your feedback is greatly valued!

      Thank you for choosing Sony. Enjoy your music and quiet moments!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony XM6's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pair of headphones with great sound quality, I think they sound too muddy. I use a pair of air pods max and I feel like the sound quality doesn't compare unless you like a more bassy sound. Airpods have a more balance sound. Great build quality and very nice case. Simply wasn't for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maximilian,

      Thank you for your detailed feedback on your new WH-1000XM6 headphones. We understand that sound preference which is very personal to each listener. We're pleased to hear you appreciate the great build quality and very nice case of the XM6. Your insights are valuable as we continue to evolve our audio products. Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    XM3 to XM6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it’s a Sony XM and I just upgraded from xm 3 to xm 6. My old one served me faithfully for years and it was no brainer to get this one. So far it’s been worth the upgrade. With BestBuy I managed to trade my old one in for some credit and I like that even after so many years of use I got credit for it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MalakaC,
      Thank you for sharing your experience with us! We are excited to hear that your upgrade to the WH-1000XM6 has been worth it so far. It’s wonderful to know your previous pair served you well for so many years.

      Thank you for being a loyal Sony fan!
      Best regards and a Happy New Year to you,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Can be stolen easily/no gps

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't have GPS or any way to track it, so my first pair was stolen at the gym I go to and there's no way to track it, plus these aren't as comfortable as the previous version, in terms of sound and noise cancellation they are incredible, I would give them a 9/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SamirR,

      Thanks for the review. We are sorry to hear about what happened with your first pair. We can definitely take the information in consideration for future references, as we understand how that could help customer in the future. However, we're very glad to hear that when it comes to sound and noise cancellation, you find them incredible. That's a testament to the core performance we aim for.

      Thanks for choosing Sony, have a great day!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ANC is the best I've ever tried. I fly a lot and this cancels out almost 100% of ambient noises which makes flying wayyyy more enjoyable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drj5011,

      Thanks for sharing your experience with the WH-1000XM5 headphones! It's fantastic to hear the Active Noise Cancelling is making such a difference for you, especially during flights.

      We're so glad that they are living up to their reputation and making your travels more enjoyable.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have very good battery life sound very good and fit well. I can use them for hours and still feel comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jabirdrating,

      We are so glad to hear that you are loving the excellent battery life, sound quality, and long-lasting comfort! We design them for extended listening, so knowing they fit you perfectly is wonderful.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best noise Canceling headphones

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The sound quality is top tier with the comfort of the headphones letting me wear them for hours at the gym and on the plane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi STEVENR, thanks for the review!
      It brings us great joy to hear that your WH-1000XM6 provides the high end sound and comfort you need for travel and workouts.

      This model includes Speak-to-Chat technology, which automatically pauses your music when you start a conversation and a refined, lightweight headband that reduces pressure for those extralong listening sessions.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They’re perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A friend recommended these to me. Noise canceling, Music sounds great, easy to set up and use the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Omar,

      Thank you for choosing Sony!

      We're excited to hear that you love your new WH1000XM6 headphones! We're glad the noise canceling and music quality are excellent, and that you found the setup and app intuitive thanks to your friend's recommendation. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones in the market, no competition.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, DevanshG!

      We are committed to delivering audio innovation and a premium listening experience, and your enthusiasm is wonderful validation of that effort.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. They fit well and do the job I bought them for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdrianneC,

      We couldn't be happier to hear that you find the WH-1000XM6 to be a good product! We are thrilled that they fit well and are successfully meeting the needs you purchased them for. Thank you for your review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    The Best for Trebles/ANC, But Bass Enjoyers Beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the XM6s have technically superior active noise cancelling and definition on higher frequencies like trebles and mids, they lack the excellent, impactful bass of previous generations like the XM3 and XM4. Equalization efforts do not fix this. If bass is important to you, I would recommend checking out the previous generations instead (but avoiding the XM5s as their bass is also muddy and weak). If high frequency clarity or noise cancelling are most important to you instead, then the XM6s do perform better, but at a much steeper price tag.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AudioJack, thank you for taking the time to share your feedback regarding the WH-1000XM6 headphones. We sincerely apologize for any disappointment you’ve experienced with the bass performance compared to previous models. We appreciate your insights, as they help us improve our products and better serve our customers.

      In addition to adjusting the equalizer settings, we recommend checking the fit of your headphones, as a snug fit can enhance bass perception. Additionally, ensuring that the headphones are fully charged can positively affect performance, as battery levels can influence sound quality.

      Thank you for considering Sony products and for your thoughtful input.
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest headphones I’ve had and really really good sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HanifaP,

      Thank you so much for the 5-star review! We are very glad to hear that the WH-1000XM6 headphones are the best you’ve owned and that you're enjoying the premium sound quality.

      It’s great to know that the improvements we've made—from the refined audio drivers to the enhanced noise cancellation—are providing you with an exceptional listening experience.

      We truly appreciate your support and hope you continue to enjoy your music with Sony!

      Regards,
      Dominick Sony_US