Customer Ratings & Reviews

Hi. AdrianaOM,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi Jamel,

It's wonderful to hear you're loving your WH-1000XM6 headphones! We're delighted that you're enjoying the great sound, excellent ANC, and the added features. Your enthusiasm is fantastic! Thanks for choosing Sony.
-Eliab

Hi Dishwasher,

We are beyond pleased to hear that you are enjoying the sound quality and the customization options of your WH-1000XM6! While we understand that downloading an additional app is an extra step, the Sony | Sound Connect app is essential for unlocking those personalized EQ settings and ensuring your headphones always have the latest performance updates. We truly appreciate your recommendation to others!

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Hi CruizinG!
Thank you so much for the review. We are thrilled to hear that you’re loving the clarity of the WH-1000XM6! It’s awesome to know that the transparency mode is hitting the mark for you.
We really appreciate you taking the time to share your experience with us.

Thanks for choosing Sony!
Best regards,
Estefany

Hi, User387931,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are loving your Sony Headphones. We hope you can continue to enjoy the amazing sound quality and top-technology noise cancellation!

Thanks for choosing Sony, have a good day!
-DiegoV

Hello HectorC,

Thank you for choosing Sony!

We couldn't be happier to hear that you regard the WH1000XM6 headphones as the best and that you are recommending our brand to your friends and family. Your trust and support mean a great deal to us, and we're honored to be part of your audio experience.

Best regards,
-Fred

Hi ChadN,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi Dragonlady221,

It is fantastic to know that you are finding the WH-1000XM6 to be both very comfortable and a source of excellent sound. We are thrilled that the new, refined headband design and the power of our HD Noise Canceling Processor QN3 are providing you with the premium experience we aimed for with this flagship model. Knowing that you are happy with your purchase is the best feedback we could receive.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Thank you for the fantastic review, FranciscoA!

We are so thrilled to hear that the WH-1000XM6 is the best of the best for you! It’s the ultimate compliment to know you’d buy them all over again. We put a lot of work into the new Dual Processor system to make sure the noise cancellation and high-resolution audio are truly world-class, and it sounds like it’s paying off for your listening experience.

Thank you for being such an enthusiastic part of the Sony family!

Best regards,

Gus,
Sony Social Media Team

Hello KarynneR,

Thank you for choosing Sony!

We couldn’t be happier to hear that the WH-1000XM6 headphones have exceeded your expectations and offer everything you were looking for and more. It’s gratifying to know they have become an essential part of your audio experience. Your enthusiasm encourages us to continue innovating and delivering outstanding products.

Best regards,
-Fred

Hi Levi,

We are incredibly sorry to hear about the mechanical failures you've experienced with your WH-1000XM6 headphones, especially given your history with our previous generations. As a product designer, your detailed feedback regarding the structural integrity of the telescoping band and the wear on the ear pads is highly valuable, and we are passing these insights directly along to our engineering and quality assurance teams.

We also want to apologize for any frustration regarding our standard warranty policy, which targets defects in materials and manufacturing workmanship under ordinary use but generally excludes physical or structural damage.

Thanks for considering Sony products.

Best regards,
Eliab

Thank you for sharing your fantastic review, JudyR!

We are absolutely delighted to hear that you find your WH-1000XM6 headphones to be great! It's incredibly rewarding to know that you are benefiting from both the comfort and the perfect noise-canceling feature, allowing you to seamlessly transition from using them with your computer to enjoying movies on a flight.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi SatheeshG,

We're so glad you're enjoying the industry-leading noise cancellation and clear sound quality of your WH-1000XM6! It’s great to know the battery life is keeping up with your listening needs.

Thanks for choosing Sony.

Best regards,

Eliab

Hello TYCEL,

Thank you for choosing Sony!

It's wonderful to know that you're enjoying the WH-1000XM6 headphones! We're thrilled that you find the sound quality exceptional, and that both the noise cancellation and talk-through features are surpassing your expectations.

Best regards,
-Fred

Thank you for the review, AndrewG!

We are thrilled to hear that the WH-1000XM6 is providing the perfect quiet environment for your late-night movie sessions! It’s wonderful to know that our new Cinema Mode is hitting the mark for you—it’s specifically designed to use our 360 Reality Audio Upmix technology to create that immersive, theater-like soundstage right in your headphones. We are glad we can help you enjoy the big screen experience while the rest of the house stays sound asleep!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi HectorM,

Thank you for your fantastic 5-star review!

We are excited to hear that you are highly recommending the Sony WH-1000XM6 headphones and that the audio quality is powerful enough to "transport you to another place." We design our headphones to create truly personal and immersive listening experiences.

Thank you for choosing Sony!

Regards,
Dominick

Hello DanaP,

Thank you for considering Sony products.

We regret to learn about the challenges you are experiencing with the microphone quality of your WH1000XM6 during calls, particularly with sound distortion and the need to repeat yourself. We understand how disruptive this can be, especially in environments with potential Bluetooth interference such as apartments.

To address this, we recommend reviewing the guidance provided in the following article, which covers common call quality concerns: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856788.html.

Additionally, installing the latest Firmware Version 3.0.0 can improve device performance and call functionality. Detailed update instructions are available here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/software/00355433.

Should the issue persist, we encourage you to contact our dedicated support team for advanced troubleshooting. Contact details and resources can be found at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

We are committed to assisting you in resolving this matter.

Best regards,
-Fred

Hello Ryan,

Thank you for considering Sony products.

We are sincerely sorry for the inconvenience and the disappointment you’ve experienced with your WH-1000XM6 headphones. It is clear that the sound, build feel, and ease of use did not align with your expectations, and we apologize for the frustration this has caused. This is certainly not up to the quality standards we strive for, and we take your concerns very seriously.

We want to assure you that we will forward your feedback regarding the material finish and the folding design to our dedicated Sony team for their thorough review as we continue to work diligently to enhance our products.

In the meantime, we would like to provide some steps that may help improve your experience:

1. Optimizing Sound Quality: If the default sound isn't what you expected, we recommend using the Sony Sound Connect app. We suggest toggling through different Equalizer presets like "Bright" or "Excited," or creating a custom profile to better suit your ears. You can see a walkthrough of these features here: https://youtu.be/7vPJ97Gy6l8?si=yX3Akj88Rbp8sF3w

2. Improving Comfort and Fit: To reduce the pressure on your head during long sessions, we suggest adjusting the headband sliders so they are extended equally on both sides. This ensures the earcups sit flush against your ears and prevents the headband from pulling too tightly against the crown of your head.

3. Maintaining the Finish: Because of the premium matte finish, natural oils can transfer easily. We recommend using a soft, dry microfiber cloth to wipe down the earcups after use to keep them looking new and free of fingerprints.

We’re committed to helping you resolve this issue. If the problem persists, please reach out to our dedicated support team for further assistance and advanced troubleshooting.

You can find all the contact options and helpful resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi Jbchicago, thanks for the fantastic review on the Sony - WH1000XM6! We are thrilled to hear that their lightweight design makes them perfect for your work and daily commute. We appreciate you sharing your positive experience, and thanks for being part of the Sony family! Regards, -Dominick