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Customer reviews

Rating 4.7 out of 5 stars with 1158 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers admire the product's phenomenal sound quality and comfortable fit. Many appreciate the long battery life and portability, enhanced by its foldable design. However, some customers have noted issues with heat dissipation, causing ears to sweat, and the volume not meeting their expectations. Overall, the positive aspects appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,158 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality item. The music sounds so good and the battery life is not too bad. I noticed a few days ago though, that some of my music that played well on it, are no longer working well. I did get a 2 year protection plan, so let's see how that goes in case I need their help.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, IndT.

      We are delighted to hear that you are enjoying the very good quality of your WH-1000XM6 headphones, particularly the clear music sound and the strong battery life!

      We are, however, concerned to hear about the recent issue where some of your music is no longer playing well. This kind of audio skipping or intermittent sound can sometimes be related to Bluetooth connection quality settings, especially when transferring high-resolution audio.

      We would like to help you resolve this right away so you don't need to use your protection plan for a minor issue. We recommend trying this quick fix in the Sony | Headphones Connect app:

      Go to the Sound tab.

      Find the setting for Bluetooth Connection Quality.

      If it is currently set to Prioritize Sound Quality, please try changing it to Prioritize Stable Connection.

      This simple change often resolves unexpected audio playback issues.

      If this step does not fix the problem, please reach out to our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. Our specialists can guide you through other troubleshooting steps, such as performing a software update or a full reset.

      We appreciate you bringing this to our attention and look forward to ensuring your listening experience is consistently excellent!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Would buy again.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 best headphones I have owned. Cancels all The obnoxious noise from my roommates. Lightweight do not hurt after wearing for long hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 10/10 review, TysonlD!

      We are thrilled to hear that your WH-1000XM6 headphones are providing the peace and quiet you need! It’s great to know the noise cancellation and lightweight design are making those long listening sessions comfortable.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product The Best Noise Cancellation Extraordinary Sound Quality Crystal Clear Call Quality Up to 30-Hour Battery Life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HernanC,

      We are truly heartened to learn that the WH-1000XM6 has provided such a high-quality experience across the board! It is wonderful to know that you are enjoying the extraordinary sound, crystal-clear calls, and our best noise cancellation, all backed by that long-lasting battery life.

      Thank you for making Sony part of your listening experience!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, I like the case it comes with, the features and customizable listening settings, it's comfortable, and does not fall off easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user648116,

      That's wonderful feedback! We are delighted you appreciate the comfort, secure fit, protective case, and the customizable listening features of the WH-1000XM6 headphones.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound quality not the best build quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and noise canceling are good for the most part. Depending on what you listen to, out of the box the unequalized frequency response doesn't really accentuate the treble or bass in my opinion. Materials wise this thing is a fingerprint magnet, I wish plastic on the earcups was more oil resistant it looks like an oil slick if you don't wipe it off every so often.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NVDA,

      We are thrilled to hear that you are enjoying the sound quality and noise canceling capabilities of your new WH-1000XM6. We appreciate your honest feedback regarding the finish of the earcups, and we highly recommend using the Sony | Headphones Connect app to fine-tune the equalizer settings to get that perfect balance of treble and bass you’re looking for.

      Thank you for making Sony a part of your daily listening!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony M6

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the BEST headphones on the market today. The noise cancelation is superior to all other headphones and an upgrade to the previous ones as well. I got the black finish. love the snug fit and more of an option for different size heads as well. Just over all best buy I've had thus far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Lito,

      Thank you for choosing Sony!

      We're beyond pleased to hear the WH-1000XM6 headphones have exceeded your expectations. Knowing the noise cancellation, comfort, and stylish black finish made this your best buy so far truly encourages our team. Thanks for your wonderful feedback—enjoy your new headphones!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones in the market right now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing transparency mode and noise cancelling. I've been using the Airpods Max for years because of the said features and I'm glad to made the switch with the XM6. Much, much better and more comfortable than the Airpods Max. And the carrying case is a huge plus.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really good! Noise canceling works very well and sound quality is excellent! If there was one caveat, it would be I wish it had more bass. With certain music I feel as though it’s limiting what the headphones are capable of.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techguy101,

      It’s rewarding to hear that you are finding the noise canceling and sound quality of your WH-1000XM6 to be excellent. We appreciate your feedback regarding the bass levels; we want to make sure you're getting the most out of your headphones, so we recommend exploring the EQ settings within the Sony | Sound Connect app to tailor the low-end to your specific taste.

      Thank you for trusting Sony to deliver your favorite music!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones For Flights

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony over ear headphones are the best ones I have ever purchased. For people traveling for work this one are a must!!!! The noise canceling is amazing !!!!! However the comfort of them makes them special.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JCBC,

      That's incredible to hear! We are so pleased the WH-1000XM6 headphones are the best you have ever owned. We engineered them specifically for travelers and professionals, and we're especially proud that you find both the amazing noise canceling and the superior comfort special.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sound quality is amazing. Comfortable for ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MinalT,
      Thanks so much for sharing your review with us!

      It is most rewarding to hear that the WH-1000XM6 is providing the amazing sound and comfort you were looking for.

      This model features our newly developed Ultra Soft Fit leather and a lighter headband design to ensure you can listen for hours without any pressure.

      We're glad you chose Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing noise cancellation. And sound.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them after seeing multiple reviews saying the noise cancellation was some of the best, it truly is. Before this I’ve been using AirPods, Beats Studio buds and Corsair headphones to try and drown out the noise of my busy household, but these almost make it feel like not a thing is around me. Not to mention the sound quality, I know all the other earbuds and headphones I used before weren’t anything great but these straight up made me stop using my earbuds when walking to the store or when on a long drive (passenger).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SalvadorG,

      We are immensely pleased to hear that the noise cancellation and sound quality of your new Sony WH-1000XM6 headphones have made such a positive difference in your daily life!

      It sounds like these have truly delivered on their promise to create a peaceful, focused listening experience, whether you're managing a busy household or enjoying music on the go. Thank you for choosing Sony and for sharing your detailed feedback!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit really comfortably and feel great quality wise. The sound quality feels premium especially with all the adjustments that can be made.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArmandoF,

      Thank you for your fantastic 5-star review of the Sony WH-1000XM6 headphones! We are honored to hear that you find them comfortable and appreciate the great quality. It's excellent to know that the sound quality feels premium, especially with the available adjustments!

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony - WH 1000XM6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable fit and excellent sound. It connects to my devices so simply.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KasieR!
      Thanks for the great feedback! We are delighted to hear that your new WH-1000XM6 headphones are providing such a comfortable fit and that the setup has been so smooth for you. We’re glad the connection to your devices is feeling seamless.

      We appreciate your decision to go with Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that i can get up to 30 hrs of battery life, switch between noise canceling and ambient aware with a press of a button, controle the volume and skips all on the same side

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Miguel,

      Thank you for choosing Sony!

      We're elated to hear that you’re enjoying your WH1000XM6 headphones! It’s great to know the long battery life, easy switching between noise canceling and ambient modes, and convenient controls are enhancing your listening experience. Your detailed feedback helps us understand what truly matters to our users, and we appreciate you sharing it with us. Thank you for your support!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Slightly overrated but overall great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good after you customize eq to your liking but I must say it’s a little underwhelming anc wise like it’s good don’t get it twisted but not as insane as some people make it seem AirPods Max definitely beats it by quite a bit not being able to customize the anc like in past models also brings it down also the fit while comfortable some times can be crooked because of the way the hinges bend making it look crooked and off centered on your head sometimes which looks dumb if you catch it in the mirror but otherwise it’s good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CobiD,

      We’re glad the custom EQ is hitting the spot for you! The WH-1000XM6 uses an Auto NC Optimizer with our QN3 processor to adjust noise cancellation in real-time, though we understand the preference for more manual control like in previous models. If the new hinge design feels a bit off-center, a quick adjustment of the headband sliders usually helps secure a more balanced fit.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best travel headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best travel headphones out there. Great noose cancellation, customizable profiles, easily switch between your phone or tablets via multiple bluetooth connections. Sits very comfortably on your head as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeterT,

      Thank you for the fantastic 5-star review! We're pleased to learn that the WH-1000XM6 headphones have proven to be an excellent choice for your travels. We're so glad you're enjoying the advanced noise cancellation and the convenience of being able to seamlessly switch between your devices. It's also great to know that the comfortable design is making a difference during extended use. We designed these headphones to provide a premium and effortless listening experience, and your feedback confirms we've succeeded.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Just what I was looking for

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I typically use this style of headphones for guided meditation. There are vey distinct sounds and tones that are required in order for the session to become truly effective. Previously I had bought the Bose Ultra but they were not meeting my expectations. I was on the fence of buying these for a while because it’s an expensive device. After a few months of contemplating, I caved in and I’m so glad that I did! The sound quality out of the box was just like the Bose Ultras however the sound truly gets unlocked when you download the app. I am no sound expert but I know what I like. The app is able to run a fit test and sound test to fit YOUR needs. Then it gives you an EQ setting based on your preferences. (You can also adjust the results to really narrow down your needs)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielS,

      We're so glad to hear that. Thank you for sharing your thoughtful 5-star review and letting us know how much your Sony headphones have enhanced your guided meditation sessions. It’s wonderful to hear that distinct tones and rich sound play such an important role for you, and that the sound personalization offered through the app—especially the fit test and EQ settings—helped unlock a listening experience tailored just for you.

      Thank you for choosing Sony—wishing you a truly peaceful day!
      DiegoV. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones with Noice cancellation. Fits perfect and don't hurt my ears or head unlike others

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent review, AkshayaB!

      We are thrilled to hear that the WH-1000XM6 fits you perfectly and stays comfortable even during long listening sessions. It’s great to know that our noise cancellation and design are providing the premium experience you deserve.

      Thanks for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent to workout at gym

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones !! I recommend for people who go to the gym when the music is blasting so loud! Turn these on, put on noise cancel on the sound connect app, play your music, and you can’t hear the gym background noise!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent review, SusanaH!

      We are so glad to hear the WH-1000XM6 is your go-to gym companion! It’s awesome that our noise canceling and the Sony | Headphones Connect app are helping you stay in the zone and block out the background noise.

      Enjoy your workouts and thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Absolutely recommend 10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow I was blown away of how great they sound! Ran a 5K with them on and never had any discomfort! 10/10 recommend, best headphones I have purchased!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichealS,

      We are thrilled that you were blown away by the great sound of the WH-1000XM6 headphones and, even better, that they provided excellent comfort for your 5K run. Hearing that you recommend them as the best headphones you've ever purchased is the highest compliment!

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US