Customer Ratings & Reviews

Hi Dean,

Thanks for this excellent 5-star review! It's rewarding to hear you are very happy with the Sony WH-1000XM6 headphones! We're excited to know that you are enjoying both the exceptional sound quality and the performance of the noise cancellation. Thank you for sharing your positive review and for choosing Sony!

Best regards,
Dominick

Hi JasonB,

We're glad to hear your student is enjoying the new headphones.
The WH-1000XM6's are designed to offer a unique listening experience through our most advanced noise cancellation and audio processing. We appreciate your perspective on the value and your loyalty to the brand.

Thanks for choosing Sony.

Best regards,
Eliab

Hi AudioJack, thank you for taking the time to share your feedback regarding the WH-1000XM6 headphones. We sincerely apologize for any disappointment you’ve experienced with the bass performance compared to previous models. We appreciate your insights, as they help us improve our products and better serve our customers.

In addition to adjusting the equalizer settings, we recommend checking the fit of your headphones, as a snug fit can enhance bass perception. Additionally, ensuring that the headphones are fully charged can positively affect performance, as battery levels can influence sound quality.

Thank you for considering Sony products and for your thoughtful input.
Best regards,
Estefany

Hi AntC.

Thanks for the review and the 5-stars rating! Thanks for the recommendation towards the commodity on the headphones, as it is something we can definitely take in consideration for future references. We hope you can continue to enjoy the amazing sound quality and top-technology noise cancellation!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Thank you for the fantastic review, CarlosD!

We are thrilled to hear that you are enjoying the outstanding sound quality and impressive battery life of your WH-1000XM6. It’s wonderful to know they are staying comfortable for your long listening sessions!

Thank you for choosing Sony!

Best regards,

Gus,
Sony Social Media Team

Hi VishalN,

We are thrilled to hear that after personalizing your settings, you are now very happy with the sound of your WH-1000XM6!

We appreciate you sharing the tip to experiment with the equalizer to find that perfect balance. It is wonderful that you are now enjoying the benefits of High-Resolution Audio and LDAC support, which ensure exceptional sound quality and detail even when listening wirelessly.

Thank you for trusting Sony.

Regards,
Dominick

Hi JUMANG,

We are very glad to hear that you are enjoying the unique sonic perspective of the WH-1000XM6! It is fascinating to hear from a longtime user of the 1000X series, and we appreciate your insight into how each generation offers its own distinct character. We are thrilled that this latest iteration has provided a new way for you to experience your favorite music.

Thank you for being such a loyal member of the Sony family and for making us part of your daily listening.

Best regards,
Dominick

Thank you for your review, LatoshaC!

We are delighted to hear that you are enjoying the great sound and particularly appreciate the noise canceling feature of your WH-1000XM6 headphones. We designed these to deliver truly immersive sound and industry-leading quiet, so it’s wonderful to know we've met your expectations.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Bestbuyer,

We are sorry to hear that the noise cancellation did not meet your expectations. To ensure you are getting the best performance, we recommend using the Sony | Headphones Connect app to run the "Adaptive Sound Control" and "Noise Canceling Optimizer," which tailors the silence to your specific environment and fit. Please also ensure the ear pads are creating a firm seal around your ears for maximum isolation.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for your fantastic review, RENB!

We are so pleased to hear that you love the sound of your WH-1000XM6 headphones and that you're so impressed with the awesome noise canceling. We designed them to deliver a premium listening experience with industry-leading technology, and it's wonderful to know we've succeeded.

Thank you again for choosing Sony and for your strong recommendation.

Best regards, Gus, Sony Social Media Team

Hello Mc007,

Thank you for choosing Sony!

We're excited to hear that the WH1000XM6 headphones have made such a remarkable difference for you. It's wonderful to know they stand out as the best-sounding headphones you've owned and offer a significant upgrade. Thank you for sharing your positive experience!

Best regards,
-Fred

Thank you for the fantastic review, Jakenj!

We’re so glad to hear you’re enjoying the great audio quality of your WH-1000XM6. We appreciate your feedback on the fit—it can definitely take a moment to get used to a new design, but we’re glad it’s working out for you!

Thank you for choosing Sony!

Best regards,

Gus,
Sony Social Media Team

Hi Hushamsaeb,

Thank you for your 5-star review of the WH-1000XM6 headphones! We're delighted to hear that you find the noise cancellation great and the sound so clean and comfortable.

The WH-1000XM6's noise cancellation is powered by a new QN3 processor, which works with a 12-microphone system to deliver an even more effective and immersive listening experience. It's designed to block out distractions and provide a serene and comfy listening environment, so your feedback is exactly what we love to hear.

Thanks for choosing Sony, have an amazing day!
DiegoV

Hi, Wondols!
It is most rewarding to hear that these are the best headphones you've owned. We are glad the WH-1000XM6 is making such a big impression!

These headphones feature world class noise canceling that blocks out the world so you can focus on your music. They are designed to be extra comfy for long trips, and the battery lasts for days on a single charge.

It’s a pleasure having you as a Sony customer!
Best regards,
Estefany

Hi Golfingirl,

Thank you for the amazing review! We're so happy that our industry-leading noise canceling and comfortable design made your day of flying so much better. That's exactly the kind of experience we aim to deliver with the WH-1000XM6.

Thank you for choosing Sony!

Regards,
Dominick

Hi AileenR!
It brings us great satisfaction to hear that the WH-1000XM6 is providing the comfort and clear sound you were looking for!

These headphones are designed with soft padding so you can wear them for hours without any pressure. They also feature smart touch controls on the side, allowing you to change songs or adjust the volume with just a simple tap or swipe of your finger.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Earl,

It’s rewarding to hear that you are finding the noise cancellation on the WH-1000XM6 to be so effective. Our engineering team has worked tirelessly to refine our dual-processor technology and multi-microphone array to ensure that even the most unpredictable ambient sounds are neutralized, allowing you to enjoy your audio in a truly isolated and high-fidelity soundstage.

Thank you for choosing Sony.

Best regards,
Dominick

Thank you for your fantastic review, LeoS!

We are absolutely thrilled to hear that you feel the WH-1000XM6 headphones are worth every penny and that they are the best headset you have ever worn. That kind of feedback is incredibly rewarding for our design and engineering teams.

We work hard to ensure the combination of industry-leading noise cancellation and premium sound quality truly delivers an unparalleled listening experience, and it's wonderful to know we’ve achieved that for you.

Thank you again for choosing Sony and for sharing your enthusiasm!

Best regards,
Gus, Sony Social Media Team

Hello JoelB,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you have experienced with the hinge mechanism on your WH-1000XM6 headphones. We understand how frustrating this can be after regular use. Please note that the warranty typically covers software malfunctions such as power, audio, and charging issues, but physical damage like this is unfortunately not covered, even if unintentional. We recommend checking with a local electronic repair center, as they may be able to assist in restoring your headphones. Should you be interested in exploring our latest products, please visit our website at https://electronics.sony.com/. We will also share your feedback with our dedicated team as we continue to improve our products.

Best regards,
-Fred

Hi BestBAnthony, we are truly wonderful to know that you are experiencing the excellent noise canceling features of the WH-1000XM6. With its ability to block out distractions, you can focus seamlessly on your work. Plus, the sound quality is exceptional and the multi-device switching allows for effortless connectivity.

Thanks for choosing Sony!
Best regards,
Estefany