Customer Ratings & Reviews

Hi BrianM! Thank you for your feedback! It brings us great satisfaction to hear that you are impressed with the WH-1000XM6 headphones.
This model features exceptional sound quality, along with industry-leading noise cancellation technology to ensure an immersive listening experience.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for your feedback, Clay.

We’re glad you enjoyed the touch controls on the WH-1000XM6, but we are truly sorry to hear the fit and clamp force weren't right for you. We design our headsets for comfort, so we appreciate you letting us know where they missed the mark for all-day wear.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi LazaraCV,

Thanks for the fantastic review!

We're thrilled to hear that you find the WH-1000XM6 headphones to be wonderful and worth the investment. It's especially rewarding to know that the ease of connection and everyday usability delivering the best listening experience!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony North America.

Hi BenL,

We’re thrilled to hear that the WH-1000XM6 are the best headphones you've ever owned! It’s great to know that the new QN3 processor and expanded 12-microphone array are providing the "perfect" experience you were looking for. While we don't have a built-in fan, the redesigned headband and soft-fit leather are intended to help with long-term comfort; we appreciate the feedback regarding ear temperature during extended listening sessions. Thanks for choosing Sony.

Best regards, Eliab

Hi RulaA,

Thank you so much for the 5-star review! We're thrilled to hear that you love your Sony WH-1000XM6 headphones and are enjoying the amazing sound quality and noise cancellation. We're especially glad that the "pure clear" sound is standing out to you. That's a key feature of this model, which was co-created with world-renowned mastering audio engineers to deliver a truly studio-quality sound.

Thank you for choosing Sony!

Best regards,
Dominick

Hi Zeroivan2708,

We are honored to hear that you find your new WH-1000XM6 headphones amazing and that they are performing perfectly for you. We have worked hard to refine our Industry-Leading Noise Cancellation and audio fidelity to ensure a truly immersive experience. It is great to know that the combination of our specialized drivers and refined ergonomic design is providing you with the premium quality you deserve.

Thank you for trusting Sony!

Regards,
Dominick

Hello NoelL,

Thank you for your fantastic review! We're so pleased to hear you're enjoying the amazing sound, noise cancellation, and transparency mode on your WH-1000XM6 headphones.

The Dual Noise Sensor technology is a key part of what makes the noise cancellation so effective. It uses two microphones on each earcup to capture ambient noise and process it for an even more immersive listening experience, allowing you to seamlessly switch between full quiet and a clear awareness of your surroundings.

Thanks for choosing Sony, and have a wonderful day!
DiegoV

Hello Joan,

Thank you for choosing Sony!

It’s rewarding to hear that you love the look and color of the WH-1000XM6! We’re delighted to know they are helping you study effectively in noisy environments. Thank you for sharing your positive experience!

Best regards,
-Fred

Hi Hirthik,

We are pleased that you're finding the sound quality and noise cancellation of the WH-1000XM5 to be incredible! It’s great to know they are providing the comfort you need for travel and long workdays.

Thanks for choosing Sony.

Best regards,

Eliab

Thank you for sharing your feedback, Mike! It is most rewarding to hear that the WH-1000XM6 headphones have set a new standard for your listening experience. At Sony, we strive to deliver premium sound, industry-leading noise cancelling, and enhanced comfort. With our latest advancements—like next-generation processors and refined ear cushion materials—our goal is to ensure immersive, high-quality audio and long-lasting comfort for every listener. Your satisfaction confirms the value of these innovations, and we're grateful to be your choice for over-ear noise cancelling headphones.
Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Zack,

We are happy to hear that the sound quality is good for your first pair of high-end headphones, but we sincerely apologize for the frustrating connectivity issues you are experiencing with the Sony app and the inconsistent Ambient Sound Mode. Since the app connection is unstable and Ambient Mode requires frequent re-connection, please ensure both the headphones and the Sony Headphone Connect app are updated to the latest versions, and then try performing an initialization (factory reset) on the headphones, as this often resolves communication bugs and restores full functionality.

Thanks for choosing Sony.

Best regards, Eliab

Hi CruizinG!
Thank you so much for the review. We are thrilled to hear that you’re loving the clarity of the WH-1000XM6! It’s awesome to know that the transparency mode is hitting the mark for you.
We really appreciate you taking the time to share your experience with us.

Thanks for choosing Sony!
Best regards,
Estefany

Hello NeshjaleeB,

Thank you for choosing Sony!

We're honored to hear that you love the WH1000XM6 headphones and see them as a great upgrade from the WH1000XM5. Your loyalty to Sony products means a lot to us, and we're grateful to be part of your audio journey.

Best regards,
-Fred

Hi Dave,

We feel privileged to know that our headphones have earned the top spot for your son, especially when compared to other premium over-ear options!

It is fantastic to hear that a tech-savvy 17-year-old is finding the WH-1000XM6 to be the superior choice. We’ve worked tirelessly to refine our industry-leading noise cancellation and audio fidelity to ensure that every note is crisp and every distraction is silenced. Knowing that he’s enjoying a heightened level of immersion and comfort compared to his previous pair is the best compliment we could receive.

Thank you for choosing Sony!

Best regards,
Dominick

Hello Luckyrae,

Thank you for choosing Sony!

We're excited to hear that you love the WH1000XM6 headphones! It's fantastic to know that you find them super easy to use and that they effectively block out sound during your gym sessions. Thank you for sharing your positive experience with us!

Best regards,
-Fred

Thank you for your review, EduardoR! We're thrilled to hear that your WH-1000XM6 headphones are great for work and that you're happy with the mic's performance. We designed these headphones to be a versatile companion for both music and professional calls, and it's wonderful to know they are meeting your needs. Thank you for choosing Sony! Best regards, Gus, Sony Social Media Team.

Hello Vic06,

Thanks for your fantastic review of the WH-1000XM5 headphones!

We're thrilled to hear you're enjoying their great sound quality and especially that you find the noise cancellation to be one of the best in the market! That's exactly what we strive for!

We hope you continue to have an incredible listening experience with your XM5s.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hello EHABZaki,

Thank you for choosing Sony!

We're immensely pleased to hear that you appreciate the unique color and design of the WH1000XM6! It's fantastic to know that you find it versatile for the gym, flights, and everyday use. Your feedback truly motivates us to continue delivering products that enhance your experience. Thank you for sharing your thoughts!

Best regards,
-Fred

Hello Bloodrain,

Thank you for choosing Sony!

We're honored to hear that you're enjoying your WH-1000XM6 headphones! It's fantastic to know that the noise-cancelling feature is helping the outside world disappear so you can fully enjoy your music. Thank you for sharing your positive experience!

Best regards,
-Fred