Customer Ratings & Reviews

Thank you for the feedback, vk3105!

We are happy to hear that the industry-leading noise cancellation and feature set are hitting the mark for you. We also appreciate your honest feedback regarding the cushioning. We designed the WH-1000XM6 with a wider headband and new soft, padded cushions to distribute weight, but we understand that comfort is very personal.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Sacon!
We are immensely pleased to hear your thoughts on the WH-1000XM6!

The headphones are designed with advanced noise cancellation and a super comfortable fit, so every detail in your music comes through clearly and you can enjoy long listening sessions without any hassle.

Thank you for choosing Sony!
Best regards,
Estefany

Hi Dragonlady221,

It is fantastic to know that you are finding the WH-1000XM6 to be both very comfortable and a source of excellent sound. We are thrilled that the new, refined headband design and the power of our HD Noise Canceling Processor QN3 are providing you with the premium experience we aimed for with this flagship model. Knowing that you are happy with your purchase is the best feedback we could receive.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Thank you so much for sharing your feedback! We are immensely pleased to hear that you are enjoying your new WH-1000XM6 headphones and that the sound quality has impressed you. At Sony, we strive to deliver an exceptional audio experience, and it's wonderful to know that our headphones have met your needs. If you haven’t already, be sure to explore the various sound and customization features available through the Sony | Headphones Connect App to further personalize your listening experience. Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hello HectorC,

Thank you for choosing Sony!

We couldn't be happier to hear that you regard the WH1000XM6 headphones as the best and that you are recommending our brand to your friends and family. Your trust and support mean a great deal to us, and we're honored to be part of your audio experience.

Best regards,
-Fred

Thanks for that review, Lenny!

We're thrilled to hear you find the WH-1000XM6 headphones so awesome and that they sound amazing! We're so happy to know you're enjoying your new unit. Our team worked hard to deliver a high-quality product with fantastic features like incredible sound and industry-leading noise cancellation.

Thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Thank you for the fantastic review, FranciscoA!

We are so thrilled to hear that the WH-1000XM6 is the best of the best for you! It’s the ultimate compliment to know you’d buy them all over again. We put a lot of work into the new Dual Processor system to make sure the noise cancellation and high-resolution audio are truly world-class, and it sounds like it’s paying off for your listening experience.

Thank you for being such an enthusiastic part of the Sony family!

Best regards,

Gus,
Sony Social Media Team

Hello Ryan,

Thank you for considering Sony products.

We are sincerely sorry for the inconvenience and the disappointment you’ve experienced with your WH-1000XM6 headphones. It is clear that the sound, build feel, and ease of use did not align with your expectations, and we apologize for the frustration this has caused. This is certainly not up to the quality standards we strive for, and we take your concerns very seriously.

We want to assure you that we will forward your feedback regarding the material finish and the folding design to our dedicated Sony team for their thorough review as we continue to work diligently to enhance our products.

In the meantime, we would like to provide some steps that may help improve your experience:

1. Optimizing Sound Quality: If the default sound isn't what you expected, we recommend using the Sony Sound Connect app. We suggest toggling through different Equalizer presets like "Bright" or "Excited," or creating a custom profile to better suit your ears. You can see a walkthrough of these features here: https://youtu.be/7vPJ97Gy6l8?si=yX3Akj88Rbp8sF3w

2. Improving Comfort and Fit: To reduce the pressure on your head during long sessions, we suggest adjusting the headband sliders so they are extended equally on both sides. This ensures the earcups sit flush against your ears and prevents the headband from pulling too tightly against the crown of your head.

3. Maintaining the Finish: Because of the premium matte finish, natural oils can transfer easily. We recommend using a soft, dry microfiber cloth to wipe down the earcups after use to keep them looking new and free of fingerprints.

We’re committed to helping you resolve this issue. If the problem persists, please reach out to our dedicated support team for further assistance and advanced troubleshooting.

You can find all the contact options and helpful resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi KBS5,

We are so glad that you're enjoying the new WH-1000XM6 headphones and that you feel they're a great upgrade. We designed them to deliver excellent noise canceling and an even better listening experience.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your feedback! We're delighted to hear that you're enjoying your WH-1000XM6 headphones, especially after making the switch from AirPods Max. We strive to deliver a premium listening experience with advanced noise cancellation and comfort, and we're glad to know the headphones are meeting your expectations. If you have any suggestions or questions about optimizing your experience, please let us know—your input helps us continue improving our products.

We truly value your preference for Sony products!

Best regards,
Gus
Sony Social Media Team

Hi Daniel,

Thanks for the review! We appreciate the comments towards the design, we can definitely take it in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality.

Thanks for choosing Sony. Have a nice day!
-DIegoV

Hello Erick298,

Thank you for choosing Sony!

We're beyond pleased to hear you love your WH-1000XM6 headphones! It's wonderful to learn that you're enjoying their amazing sound quality and great noise canceling. Your experience motivates us to continue delivering high-quality products that enhance your listening experience.

Best regards,
-Fred

Hi Daniel,

We're thrilled to hear you're enjoying your XM6 headphones, especially the new feature that allows you to use them while charging! We know how important uninterrupted listening is, and we're delighted this enhancement is making a difference for you. And of course, we're ecstatic that you find the sound quality incredible! That's what we strive for with every product.

Thanks for choosing Sony, have an amazing day!
DiegoV

Hi SatheeshG,

We're so glad you're enjoying the industry-leading noise cancellation and clear sound quality of your WH-1000XM6! It’s great to know the battery life is keeping up with your listening needs.

Thanks for choosing Sony.

Best regards,

Eliab

Thank you for your wonderful feedback on the WH-1000XM6, Yoshi! We're glad to hear you are enjoying the advanced noise cancellation and comfort. At Sony, we strive to deliver an exceptional listening experience, and the WH-1000XM6 incorporates our latest noise canceling technology and ergonomic design for all-day comfort. Your input means a lot to us and inspires our continued innovation. Enjoy your music in comfort and clarity!

Thanks for choosing us!

Best regards,
Gus
Sony Social Media Team

Hi IsaiahI, thank you so much for your amazing review! We're honored to hear that the Sony - WH1000XM6 have been your best purchase of the year. It's great to know you're enjoying the flawless sound and industry-leading noise cancellation. Thanks for choosing Sony to elevate your listening experience! Best regards, -Dominick

Hi Dishwasher,

We are beyond pleased to hear that you are enjoying the sound quality and the customization options of your WH-1000XM6! While we understand that downloading an additional app is an extra step, the Sony | Sound Connect app is essential for unlocking those personalized EQ settings and ensuring your headphones always have the latest performance updates. We truly appreciate your recommendation to others!

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Hello KarynneR,

Thank you for choosing Sony!

We couldn’t be happier to hear that the WH-1000XM6 headphones have exceeded your expectations and offer everything you were looking for and more. It’s gratifying to know they have become an essential part of your audio experience. Your enthusiasm encourages us to continue innovating and delivering outstanding products.

Best regards,
-Fred