Customer Ratings & Reviews

Thank you for the awesome review, CarsonT! We are so glad to hear the WH-1000XM6 is the best pair of headphones you’ve ever owned. It is great that you're enjoying the intuitive touch controls, the "wear detection" pause feature, and our industry-leading noise cancellation. We’re happy the design and app customization are hitting the mark for you!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for your feedback, Jake.

We are glad to hear that you find the wh1000xm6 more comfortable than the AirPods Max! We put a lot of focus on the weight and pressure distribution, so it’s great to know that is paying off for you.

We also appreciate your honest thoughts on the volume control swipe. We know that touch gestures can have a learning curve compared to physical buttons, and we value your preference for a more tactile volume control. Feedback like yours is essential as we continue to refine the user interface for our future models.

Thank you for choosing Sony and for sharing your experience!

Best regards,

Gus, Sony Social Media Team

Hello AllanC,

Thank you for choosing Sony!

We couldn't be happier to hear that you love the sound of the WH1000XM6 headphones and find them more comfortable than other earbuds. Your comfort and audio experience are very important to us, and it's wonderful to know these headphones are cozy on your ears while delivering great sound quality.

Best regards,
-Fred

Hi MichaelZ,

We’re so glad to hear you’re enjoying the superior noise canceling and comfort of your new WH-1000XM6 headphones! It’s wonderful to know that the sound quality is meeting your expectations. Thanks for choosing Sony. 

Best regards, Eliab

Hi JUSTIN,

It's fantastic to hear that you're so impressed with your new WH-1000XM6 headphones. We're thrilled that you're enjoying the excellent noise canceling and long-lasting battery life, which are key features we worked hard to improve.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you so much for your detailed feedback, TammyM! We’re thrilled that you find the WH-1000XM6 headphones comfortable, especially with glasses and piercings, and that the noise canceling performance meets your expectations.

Regarding your experience with noise canceling automatically switching off when you cough, sneeze, or there’s a sudden loud noise: this is an intended function of the adaptive sound controls, which are designed to optimize your listening experience and situational awareness by temporarily adjusting settings in response to certain environmental triggers.

We recognize that this auto-switching can sometimes be disruptive for users who prefer uninterrupted noise canceling. While it’s not currently possible to fully disable these auto-adjustments and keep NC mode continuously on, we encourage you to update both your headphones and the Sony | Sound Connect app to the latest version, as newer firmware may offer improved control or adjustments over these features. You can also review the adaptive sound and noise canceling options in the app settings—disabling features like Adaptive Sound Control or Speak-to-Chat may help minimize these unwanted changes.

We appreciate your suggestion for a persistent noise canceling mode—feedback like yours is valuable in guiding future updates and feature improvements. We will be sure to share your experience with our development team.
Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hello Manuel,

Thank you for choosing Sony!

We're delighted to hear that you had such a positive experience with the WH1000XM6 headphones! It’s wonderful to know that the issues you faced with the WH1000XM5 have been resolved. We're glad you appreciate the folding feature for travel, even if you don't use it often. It's fantastic to hear that you find the battery life excellent and that the sound quality has exceeded your expectations. We're also thrilled that you're enjoying the new Cinema Feature in the app for movie listening. Thank you for sharing your thoughts!

Best regards,
-Fred

Hi Maverick8x8,

We are thrilled to hear that the upgrade from your XM3 has been such a success. It’s great to know that the new foldable design, improved battery life, and refined fit on the WH-1000XM6 are hitting the mark for you.

Thanks for choosing Sony.

Best regards, Eliab

Hi Deeel,

We are thrilled to hear you find the sound quality excellent and the Noise Cancellation effective enough that you "didn't listed the person in my side," which is the core performance we strive for, and we are glad the touch controls are working great for you. However, we sincerely apologize that the shallow ear cups are causing discomfort by allowing your ear to touch the internal cloth. We recommend that users experiencing this comfort issue consider looking for thicker, custom-depth replacement ear pads from specialized third-party accessory makers, which often resolves the depth problem while maintaining the impressive ANC performance you enjoy.

Thanks for choosing Sony.
Best regards,
Eliab

Hi Gravikaz,

We are immensely pleased to hear that your Sony WH-1000XM6 headphones are such a perfect fit for your lifestyle, especially at the gym! It's fantastic to know you find the fit comfortable, the sound awesome, and the noise cancellation excellent.

Enjoy every moment of your new audio experience and thanks for choosing Sony!

Best regards,
Dominick

Hello Spearfisher,

Thank you for choosing Sony!

It brings us great joy to hear that the WH-1000XM6 headphones have become such a valuable part of your work and entertainment experience. We appreciate your detailed comments about the noise cancellation, sound quality, and comfort. Knowing that the cinema mode enhances your movie watching so vividly and that the headphones help you focus in noisy environments means a lot to us. Your recommendation truly motivates us to continue delivering premium products that elevate everyday moments.

Best regards,
-Fred

Hi NiFD,

We are thrilled to hear these are the best headphones you've ever owned! As a music producer, your appreciation for the sound quality and features means a lot to us, and we are glad you see them as a worthwhile investment for your craft.

Thanks for choosing Sony.

Best regards,

Eliab

Hi DennisN,

We're delighted to hear that your Sony headphones are proving to be the perfect companion for travel and daily use! Thank you for the fantastic 5-star rating and for sharing how much you appreciate the excellent noise canceling, clear sound, and long battery life. It’s great to know that even with a slightly snug fit at first, your headphones continue to deliver an exceptional experience.

Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.

Hi PaulG,

Thank you for sharing your feedback and for choosing the WH-1000XM6 as a Christmas gift. We are glad to hear your daughter enjoyed the sound quality, customization options, and the seamless connection with her devices.

We appreciate the specific details regarding the fit and the "twisting" she experienced due to the folding mechanism. Comfort and stability are top priorities for us, and feedback like this is incredibly valuable as we look toward future designs.

Thank you for giving Sony a try!

Regards,
Dominick

Hi Franky,

It’s a true pleasure to hear that your initial uncertainty turned into such a positive experience after a month of use! We are delighted that you are enjoying the industry-leading Noise Canceling performance, which is designed to provide an immersive escape. It is also wonderful to know that the refined ergonomic design is providing a comfortable fit, even when wearing glasses.

Thank you for trusting Sony.

Regards,
Dominick

Thank you for your fantastic review, Ryan!

We are so pleased to hear how much you are enjoying your WH-1000XM6 headphones. It is truly rewarding to know that you find the noise canceling to be "next level" and that you feel like the outside world disappears when you're wearing them. We designed these headphones to provide an immersive listening experience with industry-leading noise canceling and exceptional sound quality, and it brings us great satisfaction to know we succeeded.

It's also wonderful to hear that you find them comfortable for long listening sessions and that you're impressed with the battery life and ease of use. We designed them to be lightweight and comfortable for extended wear, so it's rewarding to know we got it right.

Thank you again for choosing Sony and for your strong recommendation.

Best regards, Gus, Sony Social Media Team

Thank you for your fantastic review, Ludichris77!

We are absolutely thrilled to hear that your new WH-1000XM6 headphones sound amazing right out of the box! We appreciate your high confidence in the drivers' accuracy and that you've noticed the quality, even before listening to uncompressed music. Your motto—"Life is too short to listen to music you love be muddy and distorted"—perfectly captures our dedication to audio purity.

We are also delighted to hear that you find the noise cancellation to be next level! We continuously strive to push the boundaries of quiet listening, and your feedback confirms that effort.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello WillS, thanks for sharing your experience with the WH1000XM6! We are honored to hear that you've decided staying with Sony, upgrading from the XM4 to the new XM6 headphones! We love that you appreciate the improve in audio quality, comfortable design and the noise cancellation technology that we've developed. And testing the fit by jumping on a trampoline is brilliant! –we can't be more happy to know the headphones has passed the test! Thanks again for choosing Sony! Sincerely, -Jenn.

Thank you for your fantastic review, AviB!

We are absolutely delighted to hear that you are enjoying the excellent audio quality and battery life of the WH-1000XM6 headphones!

It's especially rewarding to hear your feedback on the noise cancellation performance. Knowing that you see it as a major improvement from the last generation is a great validation of our continuous effort to refine and enhance our industry-leading ANC technology.

Thanks again for choosing the XM6s and for sharing your experience!

Best regards, Gus, Sony Social Media Team