Customer Ratings & Reviews

Hello EricT,

Thank you for choosing Sony!

It’s a true pleasure to hear that the WH-1000XM6 headphones have impressed you with their exceptional noise cancellation and comfortable design. Your recognition of their quality and comfort means a lot to us, and we’re glad they have become an essential part of your listening experience.

Best regards,
-Fred

Hi Chris, we're excited to hear you're enjoying the new Sony - WH1000XM6. From the top-tier sound quality and upgraded noise-canceling to the enhanced ambient sound mode, it's great to know the improvements from the previous model are making a real difference. We're also happy you're enjoying the comfort, the unique travel case design, and the customizable EQ which is perfect for tailoring your audio the way you like it. And it's awesome to hear they work great as PlayStation headsets! Thank you so much for choosing Sony. Regards, -Dominick

Hi Mohammad,

We are glad you enjoy the sound quality but apologize that the headphones cause discomfort after an hour. Discomfort is often resolved by adjusting the fit; please try gently repositioning the headband height and earcup angle to ensure the earpads sit lightly around your ears, reducing pressure points for better comfort during long listening sessions.

Thanks for choosing Sony.

Best regards, Eliab

Hi KasieR!
Thanks for the great feedback! We are delighted to hear that your new WH-1000XM6 headphones are providing such a comfortable fit and that the setup has been so smooth for you. We’re glad the connection to your devices is feeling seamless.

We appreciate your decision to go with Sony!
Warm regards,
Estefany

Hi David,


That's fantastic feedback! We are delighted to hear that the WH-1000XM6 headphones are so comfortable you can wear them with no discomfort at all and that they are supporting your professional dictation work. We engineered them specifically for all-day comfort and crystal-clear call quality, so your comments about sound, ANC, and comfort mean a lot to us. Enjoy your seamless experience at work!

Thanks for choosing Sony.

Best regards,
Eliab

Hi Edward,

We're so glad to hear that after trying other brands, you found our WH-1000XM6 headphones to be the perfect fit for you! It's fantastic to know you're very satisfied with the sound, noise cancellation, and smart features. We truly appreciate your high praise and are thrilled to hear you're getting a pair for your wife. Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your positive impressions, NadithD!

We are delighted to hear how impressed you are with your WH-1000XM6 headphones! It’s fantastic to know that you are consistently enjoying the clear and balanced sound quality, which is exactly what we strive for in our premium audio line.

We're also thrilled that the noise cancellation is working great, especially in busy environments, and that the long-lasting battery is meeting your needs. We engineer these headphones to deliver industry-leading quiet and all-day power, and your feedback is a wonderful confirmation of that effort.

Thanks again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi CobiD,

We’re glad the custom EQ is hitting the spot for you! The WH-1000XM6 uses an Auto NC Optimizer with our QN3 processor to adjust noise cancellation in real-time, though we understand the preference for more manual control like in previous models. If the new hinge design feels a bit off-center, a quick adjustment of the headband sliders usually helps secure a more balanced fit.

Thanks for choosing Sony.

Best regards,

Eliab

Hello JustinoL,

Thank you for choosing Sony!

We're elated to hear that you love your WH-1000XM6 headphones! Your appreciation for their design, quality materials, and exceptional sound means a lot to us. It’s wonderful to know they stand out among others you’ve tried, and we’re grateful to be part of your audio experience. Thank you for sharing your kind words!

Best regards,
-Fred

Hi Reilly,

Thank you for the feedback. I've adjusted the previous reply to be shorter while still addressing all your points:

We are thrilled you love the WH-1000XM6 headphones! We apologize that wearing them with your larger framed glasses causes irritation after extended use. To address the pressure, try adjusting your glasses' arms to rest higher or lower on the ear padding, or gently stretch the headband over a few books overnight to slightly reduce the clamping force.

Thanks for choosing Sony.

Best regards,
Eliab

Hi HernanC,

We are truly heartened to learn that the WH-1000XM6 has provided such a high-quality experience across the board! It is wonderful to know that you are enjoying the extraordinary sound, crystal-clear calls, and our best noise cancellation, all backed by that long-lasting battery life.

Thank you for making Sony part of your listening experience!

Regards,
Dominick

Hi Salman,

That's absolutely fantastic to hear! We're thrilled you're loving your new WH-1000XM6. It's great to know you're experiencing that huge upgrade in noise cancellation, especially on the plane – that's precisely what we aim for with our industry-leading technology. And we're glad the slightly stronger clamping force is benefiting your workouts by keeping them secure. It's also good to hear that initial discomfort resolved itself, leading to smooth sailing and very comfortable wear.

Thanks for choosing Sony, have a fantastic day!
DiegoV

Thank you for the 10/10 review, TysonlD!

We are thrilled to hear that your WH-1000XM6 headphones are providing the peace and quiet you need! It’s great to know the noise cancellation and lightweight design are making those long listening sessions comfortable.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Kartier,

Thanks for sharing your experience! It's fantastic to hear that the WH-1000XM6 has been such a major upgrade for you, even coming from the excellent XM5s.

You've highlighted some of the key improvements we focused on with this model, including the enhanced comfort and the return to a folding case design. We know the folding feature was highly requested by our customers, and it's great to hear that you appreciate the change.

And thank you for the feedback on the noise cancellation. It's a huge point of pride for us, and hearing that you consider it the "best by far" is a fantastic compliment.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi user648116,

That's wonderful feedback! We are delighted you appreciate the comfort, secure fit, protective case, and the customizable listening features of the WH-1000XM6 headphones.

Thanks for choosing Sony.

Best regards, Eliab

Hi AverageUser,

Thanks for posting this fantastic review!

We're absolutely thrilled to hear such a passionate endorsement of the WH-1000XM6 headphones! It's fantastic that even as a long-time audio enthusiast and a fan of different brands, you've found the XM6s to be a 'perfect 10' and the best over-ear headphones on the market. We particularly appreciate you highlighting the importance of personalizing the EQ settings – that's a key step to truly unlocking their potential.

Thank you for sharing your journey and for the strong recommendation!

We appreciate your choice of Sony!

Sincerely,
Jenn.

Hi HeikesC,

Thank you for sharing your experience! We’re thrilled to hear you’re enjoying the improved build quality and crisp sound of the WH-1000XM6. We appreciate your feedback regarding the fit for long-term wear, as it helps us improve future designs.

Thanks for choosing Sony.

Best regards,
Eliab

Hello ContraryCandice,

Thank you for choosing Sony!

It makes us really happy to hear that you're loving the WH1000XM6! Your feedback about the sound quality, noise cancellation, and comfort truly highlights what we aim to deliver. We know the price is an investment, and it’s wonderful to hear that the performance and design make it worthwhile for you—especially as a go-to choice for workouts. Thanks so much for the recommendation and for sharing your experience!

Best regards,
-Fred

Hi SalvadorG,

We are immensely pleased to hear that the noise cancellation and sound quality of your new Sony WH-1000XM6 headphones have made such a positive difference in your daily life!

It sounds like these have truly delivered on their promise to create a peaceful, focused listening experience, whether you're managing a busy household or enjoying music on the go. Thank you for choosing Sony and for sharing your detailed feedback!

Regards,
Dominick

Thank you for sharing your feedback, IndT.

We are delighted to hear that you are enjoying the very good quality of your WH-1000XM6 headphones, particularly the clear music sound and the strong battery life!

We are, however, concerned to hear about the recent issue where some of your music is no longer playing well. This kind of audio skipping or intermittent sound can sometimes be related to Bluetooth connection quality settings, especially when transferring high-resolution audio.

We would like to help you resolve this right away so you don't need to use your protection plan for a minor issue. We recommend trying this quick fix in the Sony | Headphones Connect app:

Go to the Sound tab.

Find the setting for Bluetooth Connection Quality.

If it is currently set to Prioritize Sound Quality, please try changing it to Prioritize Stable Connection.

This simple change often resolves unexpected audio playback issues.

If this step does not fix the problem, please reach out to our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. Our specialists can guide you through other troubleshooting steps, such as performing a software update or a full reset.

We appreciate you bringing this to our attention and look forward to ensuring your listening experience is consistently excellent!

Best regards, Gus, Sony Social Media Team